Item: EZ Texting
Rating: 10
Author: Kelsey White

Overall Satisfaction with EZ Texting

Use Cases and Deployment Scope

I love the ease of use of the interface, importing mass contacts, and the ability to export bounced messages. You can improve your business by sending mass texts on a specific topic, you are able to reach more people and do excellent follow up with a push of a button. It's very easy to use and we chose EZ Texting after doing research on competitor companies. Customer service is great and very easy to reach with any questions that you have. I got to speak to the same person each time I called and I felt that was great because he was familiar with what purpose I was using EZ texting for.

Pros and Cons

Pros

Great follow up for our clients by sending mass texts.
Very easy to use and great customer service.

Cons

When we exported the list of bounced messages, it cut off the last names of our clients.

Return on Investment

Cut a lot of time down by not wasting payroll time calling disconnected numbers by giving us the bounced numbers list.
Cut a lot of time down by sending a mass text instead of spending hours following up with each prospect.

Support Rating

Overall, customer support is outstanding. I was able to chat is and get an immediate response, and when I called I was able to speak to the same person who was knowledgeable about what I was using the service for and answered and took care of any problem that we had.

Alternatives Considered

We have not used a competitor company.

Likelihood to Recommend

We had a list of over 3000 potential prospects to call and didn't want to waste manpower calling a bunch of disconnected numbers. We sent a mass text out and got the list of bounced messages and exported the list of good numbers. We had a great response from the mass text and will continue to use this service.

Comments

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Easy to use, beats the competitors