Zoho One

Score8.9 out of 10

37 Reviews and Ratings

What is Zoho One?

Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.

Categories & Use Cases

Enterprise Resource Planning (ERP)

Videos

API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 7.6
Inventory tracking
The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.
Category average: 8.1
Location management
The software can track multiple goods across multiple locations.
Category average: 7.7

Billing Management
Access role-based billing work area, perform discrete and recurring billing
Category average: 7.9
Global Financial Support
Account using multiple ledgers, multiple currencies, and multiple entities
Category average: 7.8
Forecasting
Statistically forecast based on historical patterns and sales input, monitor accuracy and estimate new demand
Category average: 6.9

#1 most frequent

Professional, Scientific, and Technical Services

27.2%

158 installations of 581

#2 most frequent

Manufacturing

10.8%

63 installations of 581

#3 most frequent

Information

10.7%

62 installations of 581

Pros

Cost-effective subscription model
Comprehensive suite of integrated applications
User-friendly interface and easy client onboarding

Cons

Limitations in advanced inventory management features
Potential lack of depth in payroll functionalities

Stephen Lalla View profile

CEO in Corporate at Dynamic Image Marketing (1-10 employees employees)

Use Cases and Deployment Scope

It is the single platform we use to operate our entire business other than the web browser. I've been a long time Zoho user starting with Zoho CRM and then a year or so later, began using Zoho Books, and then Zoho Mail. Once Zoho One was released which is the all inclusive subscription which includes at the time about 40 Zoho modules, I was sold as it was the more economical option and was a full integrated approach to operating our business. Most recently we've incorporated Zoho Payroll which we'd been waiting for and so far, love it.

Pros

Single Sign on
Single Subscription payment
Full Integrated across all modules
Excellent UI/UX

Cons

Sometimes updates are released without prior notification
So feature rich it can be a bit of a learning curve if you don't start with the basics
Not as well known as the heavily promoted SalesForce or HubSpot

Return on Investment

An affordable alternative to more expensive options that are not even close to all that Zoho One has included in their subscription.
I cannot imagine ever going back to using multiple software to run our business.
Completely eliminates duplicate data entry since Zoho One is full integrated across modules.
I wish our organization was larger so we could use some of the other totally tricked out features like Zoho People.

Usability

Alternatives Considered

Daylite, Priority AccountEdge and MYOB

Other Software Used

Brave

Geoffrey Schaller View profile

Senior Developer in Information Technology at Arcoflex Australia (1-10 employees employees)

Use Cases and Deployment Scope

We only use Zoho One for Zoho Sites - the sebsite builder. And for now, only the static website (not eCommerce). The reason is that whilst it is not the most sophisticated of site builders it is relatively easy to learn and use and is price-competitive. It has forms for surveys, log-on security if required and integrates with social media well. We recently added Zoho Desk and so soon will start to use the Groups and user management features. Together, we plan to use all htree tools to manage websites and help desks, along with Knowledgebase capabilities. Hence, this is an evolving experience with Zoho One.

Pros

Integration with Microsoft 365 apps
Social media integration
Collaboration between the apps we use (Desk and Sites)

Cons

In my experience, the website builder confuses the concepts of columns and rows with layout options difficult to change once a template is chosen.
International - we made the mistake of setting up our Desk in Australia where SSL and modern OAuth with mail integration is not possible. We needed to migrate to a US subscription to get these features. Why?
In my opinion, Forms are still a little bit tacky - in structure and reporting. We usually go back to M365.

Return on Investment

Most Zoho One apps are well priced so it is cost-effective
Help and support is provided very rapidly. This enhances the useability of each of the products. Sales reps keep on our backs constantly.
The ability to add contributing editors to app is great. This helps control overall subscription costs.

Usability

Other Software Used

Microsoft 365

Greg Rellaford View profile

Business Retention Associate in Customer Service at Hope Squad (11-50 employees employees)

Use Cases and Deployment Scope

We use Zoho One as our main CRM. It helps us keep track of all of our customers, we do billing inside of it, we do a lot of other tools like reporting, analytics, desk, etc. We use a hoe for almost every single function of the company and everything that relates to customer information. We also use it for sales tracking.

Pros

Zoho One has access to so many tools and makes it extremely convenient!
The tools worked together really well, like Desk communicating to the CRM, etc.
Zoho One is super affordable!

Cons

I would say that sometimes the different pieces feel separate from each other, even though they’re supposed to be connected. They do communicate well, but they also have a lot of weird issues too.
Zoha one offers a ton of different tools, but not all of those tools are flushed out super well. I’d like to see them make each other their tools better.

Return on Investment

We used to operate on a nationwide scale using spreadsheets, and Zoho One has lettuce to put all of our contact with the one place where we can communicate across the nation and eliminate a lot more communication issues.
Were able to standard processes and create lots of automations to increase support and ease of work

Usability

Alternatives Considered

Keap, Salesforce CMS and HubSpot CRM

Other Software Used

Zoho Desk, Eventzilla

David Plaunty

Service Manager in Information Technology at Office Technology Center (1-10 employees employees)

Use Cases and Deployment Scope

We use Zoho One to run all of our customer interactions. Zoho One is our CRM, ticketing system and remote management solution. It allows us to remotely control remote computers, generate help tickets, and track all aspects of our customer service. It also includes features for business email, website building and hosting, and e-sign for documents.

Pros

E-signature
Ticketing
CRM
Inventory Management

Cons

Some of the inventory features in the Remote pc management module (Assist) could be better
Lack of a native integration for Quickbooks
Lack of an integration in the Desk app for the Vault app

Return on Investment

Huge positive impact for customer interaction tracking
Hugely positive for our document management and e-signatures
I used it to create our entire website

Usability

Alternatives Considered

Zoho CRM Plus

Other Software Used

ThreatDown, powered by Malwarebytes, Axcient x360Recover

Verified User

Account Manager in Product Management (201-500 employees employees)

Use Cases and Deployment Scope

I have been using Zoho One for around three years. There is nothing like Zoho One that is so comprehensive and easy to use. Zoho One helps us to see and control a lead to deal and helps us to keep each step documented. Making a deal and creating contract is easy in Zoho One and which stands as our primary data base of our day to day work. Zoho One helps me to create tasks and it’s continuous reminder helps me to create my work on time. One another important part is to generate reports. We use Zoho One to create reports for each meeting and mostly daily activities. Which helps us to improve our business and work. These reports are customisable and that gives so much clarity and visibility of my work. We integrated Zoho One with outlook and it keeps account of our email communication and linked directly with each leads.

Pros

Report generation
Agreement, deal creation
Integration with outlook

Cons

Loading speed of Zoho One can be improved
Customisation chances are always good

Return on Investment

Improved our work with reports
Integration helps to keep tracking
Agreement creation

Usability

Other Software Used

Nextiva

Microsoft Dynamics 365

Sage Intacct

Odoo

Zoho One

What is Zoho One?

Categories & Use Cases

Videos

Zoho One Key Features

Top Performing Features

API for custom integration

Inventory tracking

Location management

Areas for Improvement

Billing Management

Global Financial Support

Forecasting

Most Frequent Users

Professional, Scientific, and Technical Services

Manufacturing

Information

Zoho One Reviews

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Other Software Used

Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Usability

Other Software Used

Zoho One Alternatives