#1 most frequent
United States of America
66.7%10 installations of 15
What is Zoho Bookings?
Zoho Bookings is an appointment scheduling software that helps individuals and teams across industries book meetings and services.
Categories & Use Cases
Media
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Screenshot of the four different event types available when offering appointments.
Who Buys & Uses Zoho Bookings
#2 most frequent
India
20.0%3 installations of 15
#3 most frequent
Canada
6.7%1 installation of 15
Zoho Bookings
Use Cases and Deployment Scope
Zoho Bookings is currently being tested to invite customers and schedule customer meetings, both in house and at the customer location.
We have also set up Zoho Bookings to reserve designated equipment to be checked out for a specific time period and show that it is not available at specific times/dates
We have also set up Zoho Bookings to reserve designated equipment to be checked out for a specific time period and show that it is not available at specific times/dates
Pros
- Syncs with Outlook calendar
- Sends meeting reminders
- allows the customer to pick a date and time to schedule a meeting based on an agents live availability
Cons
- Areas with room for improvement are training videos, some of the set up processes are somewhat confusing
Return on Investment
- Zoho Bookings does not have either a positive or negative ROI as this is included with our Zoho Suite of features and we have enough licenses currently for anyone who would need access.
- It would be a negative ROI if we needed to purchase additional licenses solely for our engineers or the entire organization, most of who do not need access to any of the other Zoho Suite of features.
Usability
Other Software Used
Zoho Books, Zoho CRM, Zoho Desk
Zoho Bookings Will Make You Think How Did You Operate Before Without It
Pros
- Online booking without hands on involvement by our team
- Security of publishing a link for free consultations
- Automated two-way syncing with our calendar
- Ease of use both for us as well as our clients
Cons
- It didn't integration with our CRM so every client comes in as a new customer inside of Bookings
- It is so fully functional that it can be slightly confusing to set up initially
- Would like to see better integration with Zoho Meeting in link generation
Most Important Features
- No additional cost since it's part of Zoho One
- Eliminates the insane back and forth trying to schedule with someone via email
- We can collect payment in advance for paid consultations eliminating "No Shows"
- The seamless integration with our calendar so no accidental double booking
Return on Investment
- It would be hard to estimate the time savings it has provided but I'd easily say 1 hour a week
- Our clients and potential clients love it as they can schedule with us 24/7
- If anyone emails about setting up an appointment, I simply reply back with a link and they do the work
Alternatives Considered
Acuity Scheduling, a Squarespace company and Calendly
Other Software Used
Zoho CRM, Zoho Campaigns, Zoho Books
Zoho Bookings: The automated solutions for worldwide appointments
Use Cases and Deployment Scope
As we were having more and more sales queries and presentation to attend, Zoho Bookings helped us in organizing all these meetings into one central dashboard, into calendar view. This really helped into organizing and managing our staffs' meeting schedule, as well as optimizing human resources where required: balancing the meetings' tasks.
Pros
- Global booking with automated time zone adjustments
- Booking payment management
- Synchronizing to Calendar
- Integrating with CRM
Cons
- Remove Zoho Branding in Basic Plan
- Provide Reports on revenue in all plans
- Remove the expiry date for Zoho Wallet credits
Most Important Features
- Custom URL features
- Integration with Zoho Mail, Zoho CRM and Zoho Calendar
- Centralized within intuitive dashboard and calendar
Return on Investment
- Organizational efficiency improved by 33%
- Conversion rate from bookings improved
- Increase in booking numbers
Alternatives Considered
Zoho CRM, Zoho Mail and Google Calendar
Other Software Used
Kore.ai, Google Cloud DNS, TextMagic, Mailchimp, Cloudflare
Zoho Bookings
Pros
- Integration with various calendars.
- Automation of repetitive tasks.
- Easy interface.
Cons
- Customization.
- Custom workflow automation.
- Robustness of features.
Return on Investment
- Decrease delays.
- Time saving.
- Better management.
- Self-service for clients.
Alternatives Considered
Calendly
Other Software Used
Zoho Analytics (formerly Zoho Reports), Zoho CRM, Zoho Desk
