Zenoti

Score5 out of 10

9 Reviews and Ratings

What is Zenoti?

Zenoti is a cloud software used by spas, salons, med spas, yoga and fitness studios to grow and manage their business. Zenoti includes scheduling, a POS system, and its centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps.

Zenoti Mobile aims to bring simplicity to the complexity of running a spa, including a system for staff and tools also to elevate the customer experience, with built-in marketing features help keep the appointment book full.

Zenoti's enterprise platform is designed for the multi-location business with reporting and corporate level controls. Other Zenoti features include digital consultation forms, inventory management, and enterprise custom reporting.

Categories & Use Cases

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Paul Balazs View profile

Owner in Corporate at Vive! Therapeutic Massage (11-50 employees employees)

Use Cases and Deployment Scope

We are a massage therapy business. Zenoti's platform handles almost all of our customer facing business functions including booking appointments, providing our customers with a mobile app to book online, payment processing, gift certificates, internal reporting, calculating payroll and customer marketing through email or SMS.

The Zenoti platform can be tailored for the your individual business needs through a vast array of options and controls in the system. We converted from another large provider just over a year ago and we have found Zenoti to be very responsive to our needs and continues to aggressively invest in their technology, especially AI. I would highly recommend investigating their solutions for you business as well.

Pros

Appointment Management
Marketing
Point of Sale
Client Communications, SMS messaging
Online Booking and Online Gift Certificates

Cons

A few minor limitations using the calendar to book appointments.
Display which therapists are available when customers are booking online.
A few minor usability improvements in the point of sale.

Return on Investment

Built in marketing features help to boost bookings
Built in features to help sell Add-ons.

Usability

Other Software Used

Paychex Flex, QuickBooks Online

Verified User

Director in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We have created a small spa with a place to eat where collaborators, workers, freelancers and also some clients can relax while waiting or in the case of workers after their day, opt for the benefit of relaxation in the SPA, it is a form of gamification to reward goals fulfilled of them actually. Zenoti has allowed, at a low cost, to organize schedules and departures, keeping a more formal record of the people who enter all this at a low cost.

Pros

The adaptability of memberships, they offered membership functions that rivaled those of much more expensive alternatives to booking software, i would say that customer service is satisfactory.
Extensive information about the support team, it is very good and I have 24/7 monitoring it is really great.
The system is solid, intuitive, you can see exactly who is the person who booked your stay, we believe that the alerts also help a lot.

Cons

It is something specific but I would like there to be something that would warn when a collaborator had a punishment and is not accredited to enter due to bad behavior etc, something that would warn me that access is not allowed because this has happened and it has not been possible to prevent .

Most Important Features

Quality.
Good support.
Stability.
Great intuitive design.

Return on Investment

We will see the real return on investment in 3 more months.
Employees have been happier and calmer mentally as there is a clear order of reservations and schedules.
The administration and I are able to do comprehensive and sophisticated data measurement. It has saved us time.