TrustRadius: an HG Insights company

Zenoti Other Services (except Public Administration) Reviews & Insights

Score4.8 out of 10

9 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for Zenoti are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users appreciate Zenoti's user-friendly interface, which has been praised by many reviewers. They find the interface intuitive and simple to use, even for those who are not tech-savvy.

Reports Feature: The reports feature in Zenoti is highly valued by users, as mentioned by several reviewers. They find it helpful for payroll management and tracking clients and trends. Users appreciate the availability of a wide range of reports that provide valuable insights into various aspects of their business.

Booking System: Zenoti's booking system has received high praise from users, as stated by multiple reviewers. They find it easy for both clients and staff to book appointments, streamlining check-in/check-out processes and scheduling. Many users have mentioned how this feature makes their day-to-day operations more efficient.

Zenoti Reviews

1 Review
Other Services (except Public Administration)Consumer Services1

Zenoti for appointment based business

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We are a massage therapy business. Zenoti's platform handles almost all of our customer facing business functions including booking appointments, providing our customers with a mobile app to book online, payment processing, gift certificates, internal reporting, calculating payroll and customer marketing through email or SMS.

The Zenoti platform can be tailored for the your individual business needs through a vast array of options and controls in the system. We converted from another large provider just over a year ago and we have found Zenoti to be very responsive to our needs and continues to aggressively invest in their technology, especially AI. I would highly recommend investigating their solutions for you business as well.

Pros

  • Appointment Management
  • Marketing
  • Point of Sale
  • Client Communications, SMS messaging
  • Online Booking and Online Gift Certificates

Cons

  • A few minor limitations using the calendar to book appointments.
  • Display which therapists are available when customers are booking online.
  • A few minor usability improvements in the point of sale.

Likelihood to Recommend

The solution is an excellent choice for an appointment-based business like ours. I cannot speak to class-based businesses.
PB
Paul Balazs
Owner in Corporate at Vive! Therapeutic Massage (Consumer Services, 11-50 employees)
Vetted Review
Zenoti
2 years of experience
View profile