Zenoti Reviews and Ratings

Rating: 5 out of 10

Score

5 out of 10

Community insights

TrustRadius Insights for Zenoti are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Users appreciate Zenoti's user-friendly interface, which has been praised by many reviewers. They find the interface intuitive and simple to use, even for those who are not tech-savvy.

Reports Feature: The reports feature in Zenoti is highly valued by users, as mentioned by several reviewers. They find it helpful for payroll management and tracking clients and trends. Users appreciate the availability of a wide range of reports that provide valuable insights into various aspects of their business.

Booking System: Zenoti's booking system has received high praise from users, as stated by multiple reviewers. They find it easy for both clients and staff to book appointments, streamlining check-in/check-out processes and scheduling. Many users have mentioned how this feature makes their day-to-day operations more efficient.

Reviews

2 Reviews

Zenoti for appointment based business

Rating: 9 out of 10

Incentivized

July 25, 2024

Use Cases and Deployment Scope

We are a massage therapy business. Zenoti's platform handles almost all of our customer facing business functions including booking appointments, providing our customers with a mobile app to book online, payment processing, gift certificates, internal reporting, calculating payroll and customer marketing through email or SMS.

The Zenoti platform can be tailored for the your individual business needs through a vast array of options and controls in the system. We converted from another large provider just over a year ago and we have found Zenoti to be very responsive to our needs and continues to aggressively invest in their technology, especially AI. I would highly recommend investigating their solutions for you business as well.

Pros

Appointment Management
Marketing
Point of Sale
Client Communications, SMS messaging
Online Booking and Online Gift Certificates

Cons

A few minor limitations using the calendar to book appointments.
Display which therapists are available when customers are booking online.
A few minor usability improvements in the point of sale.

Likelihood to Recommend

The solution is an excellent choice for an appointment-based business like ours. I cannot speak to class-based businesses.

Paul Balazs

Owner in Corporate at Vive! Therapeutic Massage (11-50 employees)

Vetted Review

2 years of experience

View profile

Improve your reservations and gamify your company

Rating: 8 out of 10

Incentivized

October 26, 2022

Use Cases and Deployment Scope

We have created a small spa with a place to eat where collaborators, workers, freelancers and also some clients can relax while waiting or in the case of workers after their day, opt for the benefit of relaxation in the SPA, it is a form of gamification to reward goals fulfilled of them actually. Zenoti has allowed, at a low cost, to organize schedules and departures, keeping a more formal record of the people who enter all this at a low cost.

Pros

The adaptability of memberships, they offered membership functions that rivaled those of much more expensive alternatives to booking software, i would say that customer service is satisfactory.
Extensive information about the support team, it is very good and I have 24/7 monitoring it is really great.
The system is solid, intuitive, you can see exactly who is the person who booked your stay, we believe that the alerts also help a lot.

Cons

It is something specific but I would like there to be something that would warn when a collaborator had a punishment and is not accredited to enter due to bad behavior etc, something that would warn me that access is not allowed because this has happened and it has not been possible to prevent .

Likelihood to Recommend

Exactly the program is designed for spa industries or markets that are specifically dedicated to reservations, but we have shown that it can also have a great contribution for small internal spas in companies that need organization, its price is accessible, it gives order and administration, formality which is what we want to show in our company. Thanks Zeneti our collaborators are happier.

Verified User

Director in Marketing (51-200 employees)

Vetted Review

1 year of experience

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