Booker vs. Zenoti

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Booker
Score 7.8 out of 10
N/A
Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.
$129
per month
Zenoti
Score 4.8 out of 10
Enterprise companies (1,001+ employees)
Zenoti is a cloud software used by spas, salons, med spas, yoga and fitness studios to grow and manage their business. Zenoti includes scheduling, a POS system, and its centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting and mobile apps. Zenoti Mobile aims to bring simplicity to the complexity of running a spa, including a system for staff and tools also to elevate the customer experience, with built-in marketing…N/A
Pricing
BookerZenoti
Editions & Modules
Starter
$129
per month
Accelerate
$269
per month
Ultimate
$429
per month
No answers on this topic
Offerings
Pricing Offerings
BookerZenoti
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$250 Optional
Additional Details
More Pricing Information
Community Pulse
BookerZenoti
User Ratings
BookerZenoti
Likelihood to Recommend
7.3
(0 ratings)
8.2
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
8.3
(0 ratings)
7.3
(0 ratings)
Support Rating
6.0
(0 ratings)
-
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
BookerZenoti
Likelihood to Recommend
Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
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Exactly the program is designed for spa industries or markets that are specifically dedicated to reservations, but we have shown that it can also have a great contribution for small internal spas in companies that need organization, its price is accessible, it gives order and administration, formality which is what we want to show in our company. Thanks Zeneti our collaborators are happier.
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Pros
  • Booker is great for customer management. You can easily add customers with numerous areas to put additional information for them. With the addition of Frederick, sending out Birthday emails and contacting them via email is a breeze.
  • I have found Booker to be extremely easy to teach new hires how to use. Because it is so visual, I find that anyone can pick up the basics of how to use this software very quickly.
  • Booker makes it extremely easy for a company with multiple locations to be able to toggle between those locations.
  • Frederick has been a great addition!
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  • Appointment Management
  • Marketing
  • Point of Sale
  • Client Communications, SMS messaging
  • Online Booking and Online Gift Certificates
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Cons
  • Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
  • Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
  • Marketing tools tha integrate to the software
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  • A few minor limitations using the calendar to book appointments.
  • Display which therapists are available when customers are booking online.
  • A few minor usability improvements in the point of sale.
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Likelihood to Renew
Because I'm so familiar with it. I'll definitely reconsider.
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No answers on this topic
Usability
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
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Because of the highly customizable nature of the software, the usability is sometimes affected, requiring lots of training for the staff
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Support Rating
There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.
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No answers on this topic
Implementation Rating
As far as I know, implementing Booker into our business was fairly easy.
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No answers on this topic
Alternatives Considered
AccuPOS did not have a scheduling module or gift certificate management module when we switched and those were critical needs at the time. For such a small module, AccuPOS did a fantastic job directly and concisely bridging daily activity to QuickBooks.
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Zenoti offers the richest feature set for our business category.
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Return on Investment
  • Being able to book appointments as well as process payments securely is definitely a positive.
  • The time employees have to spend to process a transaction is a negative.
  • The time spent on trying to find the report you are looking for is a negative.
  • Employees have a difficult time resolving any error or possible error in Booker because reporting is difficult to understand.
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  • Built in marketing features help to boost bookings
  • Built in features to help sell Add-ons.
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ScreenShots

Booker Screenshots

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Zenoti Screenshots

Screenshot of Admin Dashboard InterfaceScreenshot of Front Desk InterfaceScreenshot of SmartKartScreenshot of Advanced Marketing DashboardScreenshot of Advanced MarketingScreenshot of Zenoti Reports