A remarkable communication tool
May 06, 2025

A remarkable communication tool

Paolo Dias | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Calling

Webex Calling is our sole business calling software. It is an ultimate business phone solution of all sizes of businesses and organisations. We use the product in our organisation to make international calls. The software also allows us to transfer calls to other partners and also put calls on hold. The software has cloud calling capabilities and ensures our teams stay productive from anywhere around the globe. Webex meeting automates meeting summaries and simplifies workflows by integrating with dialpad.

Pros

  • Seamless integration of the tool with other systems.
  • The software has very high quality calls and ensures comprehensive compliance and safe communication.
  • Difficulties in setting up is a challenge facing many of new users. Developers of the tool should consider introducing well elaborated demos.

Cons

  • The software has limited auto attendance options and customisation.
  • Delay in notification is a major issue when implementing this tool. The product is also not easy to set up and requires expertisation during installation and maintenance.
  • Customer support services providers are reluctant in responding to issues affecting their customers. This poses a great implementation challenge.
  • Webex has provided us with affordable volp solutions which has saved us more that 60% of our collaboration and communication budget.
  • Use of the software in our organisation has significantly increased lead conversion rates and general revenue collect
  • The process of contacting our client's and customers has been made easer and more cost more affordable.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

Yes

Would you buy Webex Calling again?

Yes

Ability of the software to automate note taking and provide immediate access to insights and analytics. Flexibility and control of the software which ensures seamless workflows in call management. Webex Calling ensures powerful voice capabilities and very advanced communication features all in one platform. The software is able to streamline and modernize all call management workflows.

Webex Calling Feature Ratings

9.5
Hosted PBX
9
Directory of employee names
10
9.3
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Business SMS/External Messaging
10
Online Fax
9
Voicemail Transcription
10
9.5
Mobile app for iOS
10
Mobile app for Android
9
9.0
High quality audio
9
High quality video
9
9.7
Calendar integration
10
Meeting initiation
10
Record meetings / events
9
8.0
Desktop sharing
8
9.0
Live chat
9
8.5
User authentication
8
Participant roles & permissions
9
9.5
Centralized communications management
9
Team messaging
9
Team document sharing
10
Call and meeting analytics
10

Comments

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