#1 most frequent
United States of America
61.9%60 installations of 97
What is Userlytics?
Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.
Categories & Use Cases
Media
1 / 6
Screenshot of Testing for all digital assets on desktop and mobile devices
Who Buys & Uses Userlytics
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
10.3%10 installations of 97
#3 most frequent
Canada
7.2%7 installations of 97
Best Customer Service Ever!
Pros
- Excellent customer service
- Fast response rate
- Implementing new features
Cons
- Usability of its platform
- Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works)
Most Important Features
- Software that allows us to see a user's screen
- "Trained" users
- Metrics
Return on Investment
- Definitely positive, I would say about 30%.
Other Software Used
Slack
Userlytics
Pros
- Testing websites
- Taking feedback
- Providing testing opportunities to end users
Cons
- I think they could offer more functionality
- There could be more variety of tests
- They could do more wide spectrum of types of websites
Return on Investment
- More ideas
- Better grasp on functionality of website
- An idea of how the websites work on a phone platform
Usability
Userlytics is a helpful research tool
Pros
- On Userlytics it is easy to set up test and the required tasks.
- Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
- You can request to recruit particular people, with options like device, country and the use of prescreening questions.
Cons
- When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
- The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.
Return on Investment
- Userlytics has positively affected our business as we have gained valuable insight for multiple clients about their website.
- Userlytics has helped by giving us a fast recruitment tool for user research.
Alternatives Considered
WhatUsersDo
Other Software Used
VWO, Hotjar, WhatUsersDo
The new Standard for Usability Testing
Pros
- Unbiased results
- Pre user tests
- Integration with other tools
- Quick Feedback
Cons
- User interface
- Mobile support
- Consolidation of Results
Most Important Features
- Bugs Identification
- Userflow
- Heat MAP of focus areas where users are inclined to
Return on Investment
- Definite improvement in the design phase
- Helps in requirement modification
- Faster time to market
Alternatives Considered
UserTesting
Other Software Used
UserTesting
