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Userlytics Reviews & Insights

Score8 out of 10

11 Reviews and Ratings

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Community insights

TrustRadius Insights for Userlytics are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Affordability: Many users have mentioned that Userlytics is an affordable option compared to other similar tools. Some reviewers have expressed that the pricing of Userlytics is reasonable and provides good value for money.

Responsive customer service: The responsiveness and helpfulness of the customer service team at Userlytics are highly regarded by several users. Customers appreciate the prompt assistance they receive from the support staff when they encounter any issues or need clarification.

Various test options and customization features: Users appreciate the availability of various test options and customization features in Userlytics. Several reviewers have highlighted the ability to tailor their usability studies according to their specific requirements, which adds flexibility and enhances the overall user experience.

Userlytics Reviews

1 Review
Mid-sized Companies (51-1,000 employees)

Userlytics is a helpful research tool

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Userlytics to conduct research on our client's websites. This allows us to gain real-life user insights on the UX of a website. It also allows us to gain direct user feedback about websites. We use Userlytics to recruit users, give them a set of tasks on a website and ask for feedback throughout. We receive a video of the site being used by the user with audio feedback.

Pros

  • On Userlytics it is easy to set up test and the required tasks.
  • Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
  • You can request to recruit particular people, with options like device, country and the use of prescreening questions.

Cons

  • When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
  • The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.

Likelihood to Recommend

Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
SO
Sarah O'Donnell
UX & CRO Executive in Marketing at Epiphany Search (Marketing and Advertising, 51-200 employees)
Vetted Review
Userlytics
1 year of experience
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