TrustRadius Insights for Userlytics are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Affordability: Many users have mentioned that Userlytics is an affordable option compared to other similar tools. Some reviewers have expressed that the pricing of Userlytics is reasonable and provides good value for money.
Responsive customer service: The responsiveness and helpfulness of the customer service team at Userlytics are highly regarded by several users. Customers appreciate the prompt assistance they receive from the support staff when they encounter any issues or need clarification.
Various test options and customization features: Users appreciate the availability of various test options and customization features in Userlytics. Several reviewers have highlighted the ability to tailor their usability studies according to their specific requirements, which adds flexibility and enhances the overall user experience.
As a user experience agency, running user tests is essential. We have numerous clients that hire us to explore what works or what doesn't work for their users. Our research team has been using Userlytics for over 3 years now.
Pros
Excellent customer service
Fast response rate
Implementing new features
Cons
Usability of its platform
Simpler pricing model (it always takes so much time to explain to someone new, how Userlytics works)
Likelihood to Recommend
It is an excellent resource for user testing, especially when it comes to using the Userlytics user panel. I would love to see them add a recruiting part and communication with potential users, in case we need to bring our own panel.
Userlytics helps me to download the recordings to my device, Highlighting is a useful feature. Mainly it gives unbiased outcomes that help to improve the product significantly. I have the flexibility in detail what participants I intent to use, the filters are really good to get good insights for your design. Overall useful product.
Pros
Unbiased results
Pre user tests
Integration with other tools
Quick Feedback
Cons
User interface
Mobile support
Consolidation of Results
Likelihood to Recommend
It is well suited for companies which can not afford expensive focus group or even if you are looking for unfiltered opinions, then Userlytics is a great platform.
However, there are better alternates in the market which have a similar price point and can do a lot better. Like User feel etc.
VU
Verified User
Analyst in Information Technology (10,001+ employees)
It's a good way to get a feel for other user interface websites to know how the functionality works as an end user. It gives us ideas of what to do versus what not to do.
Pros
Testing websites
Taking feedback
Providing testing opportunities to end users
Cons
I think they could offer more functionality
There could be more variety of tests
They could do more wide spectrum of types of websites
Likelihood to Recommend
It's a great concept and you're awarded for your time when you fit the criteria for a test. It gives you an opportunity to provide feedback.
We use Userlytics to conduct research on our client's websites. This allows us to gain real-life user insights on the UX of a website. It also allows us to gain direct user feedback about websites. We use Userlytics to recruit users, give them a set of tasks on a website and ask for feedback throughout. We receive a video of the site being used by the user with audio feedback.
Pros
On Userlytics it is easy to set up test and the required tasks.
Userlytics offer you transcription services, which can save a lot of time; rather than watch and transcribe the full video yourself, they can do this for you.
You can request to recruit particular people, with options like device, country and the use of prescreening questions.
Cons
When recruiting mobile users, you can only choose Android OR iPhone, you cannot gather a selection of both. (Although to resolve this you can duplicate the test, having one for Android and one for iPhone. It is more inconvenient than anything).
The credit system is a little confusing, as you pay for credits, which account for an amount of time a user spends on the test. E.G. one credit = 15 minutes. It's sometimes hard to estimate how many credits you will need as some users naturally take a lot longer than others.
Likelihood to Recommend
Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
