Insights from TeamViewer
Synthesised from 53 verified reviews.
Overview
Synthesised from 53 reviews | Last Published May 26, 2026
TeamViewer is primarily used by organizations for remote IT support, troubleshooting, and comprehensive remote access to systems, enabling IT teams to manage devices and perform software installations across various locations. In TrustRadius reviews, its robust remote access and control capabilities are frequently praised by 64% of respondents, alongside efficient file transfer and broad cross-platform compatibility, making it crucial for distributed teams and multinational companies.
The platform significantly contributes to cost savings by reducing travel expenses and boosts productivity through faster problem resolution. However, reviewers frequently cite high licensing costs, with 30% noting it as expensive, and report issues with connection stability and performance degradation on low-bandwidth networks. Despite these concerns, the overall sentiment points to a strong positive ROI.
Pros
- Robust remote access and control for diverse devices
- Efficient file transfer between remote and local systems
- Broad compatibility across operating systems and mobile devices
- Significant reduction in travel expenses and operational costs
- Enhanced productivity through faster problem resolution
Cons
- High licensing costs, particularly for smaller organizations
- Frequent connection stability issues and disconnections reported
- Performance degradation on low-bandwidth or unstable networks
- User interface can be complex and cluttered for new users
- Dissatisfaction with renewal terms