Information
10.4%729 installations of 6,992
“Remotely accessing devices in our office allows employees to stay productive while working from home.”
Based on 6,992 HG Insights installations.
Based on 9 verified reviews from Information.
Overview
Synthesised from 9 reviews | Last Published May 26, 2026
TeamViewer is widely utilized by Information industry professionals to ensure operational continuity and facilitate client service within distributed work environments. In TrustRadius reviews, it is primarily adopted by IT support teams and hybrid-working professionals to manage and troubleshoot systems remotely, including client infrastructure and development environments. Its core strengths lie in robust remote access and control, with 5 of 9 reviewers highlighting its effectiveness in facilitating remote troubleshooting and client training, crucial for supporting diverse client setups and distributed IT infrastructure. Reviewers also note its ease of use and streamlined license management for customer accounts.
Beyond its core remote capabilities, TeamViewer also contributes to collaborative work and project coordination for Information teams. However, some reviewers express concerns regarding its pricing structure, with 22% indicating it may not align with the budget constraints of smaller information service providers. There is also a desire for more integrated communication functionalities to enhance real-time interaction. Overall, reviewers find TeamViewer to be a critical tool for enabling remote productivity and sustaining project momentum within the Information sector.
Pros
Cons
From 9 reviews | Last Published May 26, 2026
Summary
For Information industry professionals, TeamViewer primarily delivers tangible return on investment by enabling seamless remote productivity, which is critical for maintaining operational continuity and project timelines. This capability allows employees to access necessary systems and data from any location, directly supporting the distributed work models increasingly prevalent in the sector. The product's contribution to efficiency in remote work environments is a significant benefit, as noted by 2 of 9 reviewers, allowing firms to sustain output and meet client demands irrespective of physical location. This direct impact on workforce availability and system accessibility translates into sustained project momentum and reduced downtime, bolstering overall business objectives for Information companies.
Related topics
Top Quotes
Productivity and Efficiency
“Remotely accessing devices in our office allows employees to stay productive while working from home.”
Summary
For Information industry organizations, TeamViewer serves as a critical enabler for maintaining operational continuity and client service in increasingly distributed work environments. Reviewers highlight its utility in bridging geographical gaps for IT support, allowing teams to manage and troubleshoot systems remotely. Specifically, 2 of 9 reviewers emphasize its role in streamlining IT support, enabling remote troubleshooting, software installation, and system configuration for both internal employees and external clients. The platform's capability for secure remote access is also highly valued by 2 of 9 reviewers, particularly for professionals operating in hybrid work models who require constant connectivity to various machines, including client infrastructure or development environments. Beyond direct technical support, TeamViewer facilitates collaborative work and meetings, with 2 of 9 reviewers noting its dual functionality for both remote control and integrated communication, which is essential for joint problem-solving and project coordination within Information teams. This comprehensive remote management suite helps Information companies enhance productivity, ensure seamless support, and foster collaboration across diverse operational setups.
Top Quotes
Collaboration and Meetings
“It's useful for remote access, collaborative work, and customer support.”
Remote IT Support
“TeamViewer has proven to be an excellent solution for our business. It's useful for remote access, collaborative work, and customer support.”
Remote Support and Troubleshooting
“I am an everyday user who needs to access any of several dozen machines at different clients for OS or app configuration, end-user support via screensharing, and file transfers.”
Summary
For professionals in the Information industry, TeamViewer is recognized for its core remote access capabilities, yet specific areas for improvement exist, particularly concerning its commercial viability for smaller teams and the breadth of its collaborative features. The pricing structure, cited by 22% of reviewers, is a notable concern, suggesting that current tiers may not optimally align with the budget constraints or operational models of smaller information service providers. Furthermore, there is an expressed desire for enhanced communication functionalities, indicating that Information sector users seek a more integrated and accessible platform for real-time interaction and support. Addressing these points could significantly improve TeamViewer's utility and adoption within the industry, especially for organizations that rely heavily on seamless, cost-effective remote collaboration and client support.
Related topics
Top Quotes
Pricing and Cost
“Pricing tier for small teams can be improved.”
Feature Requests
“Live subtitles for audio from remote device can be implemented.”
Summary
For professionals in the Information industry, TeamViewer is primarily valued for its robust capabilities in remote access and control, which are critical for supporting diverse client environments and managing distributed IT infrastructure. A majority of reviewers (5 of 9) specifically highlighted its effectiveness in facilitating remote troubleshooting and providing client training. The platform's ease of use is another significant advantage, streamlining operations for Information teams who frequently interact with users of varying technical proficiencies. This simplicity extends to administrative tasks, reducing the burden of license management for customer accounts, as noted by 4 of 9 reviewers. Furthermore, the ability to transfer large files efficiently and securely is highly appreciated, as Information workflows often necessitate the exchange of substantial data volumes. While less frequently mentioned by this cohort, its collaboration features also contribute to effective team and client engagement.
Top Quotes
Remote Access and Control
“Recording mouse and keyboard movements for later use in app troubleshooting”
Ease of Use
“Very Easy to use interface and quick connection”
File Transfer
“Can transfer large file with very high speed”