TrustRadius: an HG Insights company

TeamViewer Information Reviews & Insights

Score8.5 out of 10

2,591 Reviews and Ratings

Top industries

Based on 6,992 HG Insights installations.

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#3 most frequent

Information

10.4%

729 installations of 6,992

Remotely accessing devices in our office allows employees to stay productive while working from home.

Technical Support, SoftBuddy (1-10 employees)

Information Community Insights for TeamViewer

Based on 9 verified reviews from Information.


Synthesised from 9 reviews | Last Published May 26, 2026


TeamViewer is widely utilized by Information industry professionals to ensure operational continuity and facilitate client service within distributed work environments. In TrustRadius reviews, it is primarily adopted by IT support teams and hybrid-working professionals to manage and troubleshoot systems remotely, including client infrastructure and development environments. Its core strengths lie in robust remote access and control, with 5 of 9 reviewers highlighting its effectiveness in facilitating remote troubleshooting and client training, crucial for supporting diverse client setups and distributed IT infrastructure. Reviewers also note its ease of use and streamlined license management for customer accounts.

Beyond its core remote capabilities, TeamViewer also contributes to collaborative work and project coordination for Information teams. However, some reviewers express concerns regarding its pricing structure, with 22% indicating it may not align with the budget constraints of smaller information service providers. There is also a desire for more integrated communication functionalities to enhance real-time interaction. Overall, reviewers find TeamViewer to be a critical tool for enabling remote productivity and sustaining project momentum within the Information sector.


  • Robust remote access and control for diverse client environments.
  • Efficient remote troubleshooting and client training capabilities.
  • Streamlined IT support for internal and external clients.
  • Secure remote access for professionals in hybrid work models.
  • Facilitates large and secure file transfers for data-intensive workflows.
  • Pricing structure may not align with budget constraints of smaller information service providers.
  • Limited integrated communication functionalities for real-time support and interaction.
What positive or negative impact (i.e. Return on Investment or ROI) has TeamViewer had on your overall business objectives?

From 9 reviews | Last Published May 26, 2026

For Information industry professionals, TeamViewer primarily delivers tangible return on investment by enabling seamless remote productivity, which is critical for maintaining operational continuity and project timelines. This capability allows employees to access necessary systems and data from any location, directly supporting the distributed work models increasingly prevalent in the sector. The product's contribution to efficiency in remote work environments is a significant benefit, as noted by 2 of 9 reviewers, allowing firms to sustain output and meet client demands irrespective of physical location. This direct impact on workforce availability and system accessibility translates into sustained project momentum and reduced downtime, bolstering overall business objectives for Information companies.

Productivity and Efficiency

Remotely accessing devices in our office allows employees to stay productive while working from home.

Describe how you use TeamViewer in your organization. What are the business problems the product addresses and what is the scope of your use case?

From 9 reviews | Last Published May 26, 2026

For Information industry organizations, TeamViewer serves as a critical enabler for maintaining operational continuity and client service in increasingly distributed work environments. Reviewers highlight its utility in bridging geographical gaps for IT support, allowing teams to manage and troubleshoot systems remotely. Specifically, 2 of 9 reviewers emphasize its role in streamlining IT support, enabling remote troubleshooting, software installation, and system configuration for both internal employees and external clients. The platform's capability for secure remote access is also highly valued by 2 of 9 reviewers, particularly for professionals operating in hybrid work models who require constant connectivity to various machines, including client infrastructure or development environments. Beyond direct technical support, TeamViewer facilitates collaborative work and meetings, with 2 of 9 reviewers noting its dual functionality for both remote control and integrated communication, which is essential for joint problem-solving and project coordination within Information teams. This comprehensive remote management suite helps Information companies enhance productivity, ensure seamless support, and foster collaboration across diverse operational setups.

Collaboration and Meetings

It's useful for remote access, collaborative work, and customer support.

Remote IT Support

TeamViewer has proven to be an excellent solution for our business. It's useful for remote access, collaborative work, and customer support.

Remote Support and Troubleshooting

I am an everyday user who needs to access any of several dozen machines at different clients for OS or app configuration, end-user support via screensharing, and file transfers.

Please provide some detailed examples of areas where TeamViewer has room for improvement.

From 9 reviews | Last Published May 26, 2026

For professionals in the Information industry, TeamViewer is recognized for its core remote access capabilities, yet specific areas for improvement exist, particularly concerning its commercial viability for smaller teams and the breadth of its collaborative features. The pricing structure, cited by 22% of reviewers, is a notable concern, suggesting that current tiers may not optimally align with the budget constraints or operational models of smaller information service providers. Furthermore, there is an expressed desire for enhanced communication functionalities, indicating that Information sector users seek a more integrated and accessible platform for real-time interaction and support. Addressing these points could significantly improve TeamViewer's utility and adoption within the industry, especially for organizations that rely heavily on seamless, cost-effective remote collaboration and client support.

Pricing and Cost

Pricing tier for small teams can be improved.

Feature Requests

Live subtitles for audio from remote device can be implemented.

Please provide some detailed examples of things that TeamViewer does particularly well.

From 9 reviews | Last Published May 26, 2026

For professionals in the Information industry, TeamViewer is primarily valued for its robust capabilities in remote access and control, which are critical for supporting diverse client environments and managing distributed IT infrastructure. A majority of reviewers (5 of 9) specifically highlighted its effectiveness in facilitating remote troubleshooting and providing client training. The platform's ease of use is another significant advantage, streamlining operations for Information teams who frequently interact with users of varying technical proficiencies. This simplicity extends to administrative tasks, reducing the burden of license management for customer accounts, as noted by 4 of 9 reviewers. Furthermore, the ability to transfer large files efficiently and securely is highly appreciated, as Information workflows often necessitate the exchange of substantial data volumes. While less frequently mentioned by this cohort, its collaboration features also contribute to effective team and client engagement.

Remote Access and Control

Recording mouse and keyboard movements for later use in app troubleshooting

Ease of Use

Very Easy to use interface and quick connection

File Transfer

Can transfer large file with very high speed

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