TrustRadius: an HG Insights company

SurveyMonkey

Score8.2 out of 10

1,075 Reviews and Ratings

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.

Categories & Use Cases

Top Performing Features

  • Response tracking

    Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

    Category average: 8.7

  • Data export

    Data collected within the tool can be exported to another program for additional reporting/analysis.

    Category average: 8.9

  • Standard reports

    Includes canned reports that allow users to generate and share accurate survey results.

    Category average: 8.2

Areas for Improvement

  • Survey logic flexibility

    Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

    Category average: 8

  • Changes to live survey

    Users can make changes to live surveys after they are published.

    Category average: 8.3

  • Themes

    Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

    Category average: 7.1