BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…
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Splashtop
Score 8.6 out of 10
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Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop presents their solution as secure, high-performing, and fit to specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Remote Access provides remote desktop connections for business professionals and teams to work from anywhere, using any device.…
$8.25
per month per user, billed annually
Pricing
BeyondTrust Remote Support
Splashtop
Editions & Modules
No answers on this topic
Splashtop Remote Access Pro
$8.25
per month per user, billed annually
Splashtop Remote Access Performance
$13.00
per month per user, billed annually
Splashtop Remote Support Enterprise
Contact Sales
per month per concurrent technician, billed annually
Splashtop Remote Access Enterprise
Contact Sales
per month per user, billed annually
Splashtop On-Prem
Contact Sales
Splashtop Autonomous Endpoint Management (AEM)
Contact Sales
per month per endpoint, billed annually
Splashtop Remote Support SOS
Starting at $22.00
per month per concurrent technician, billed annually
Offerings
Pricing Offerings
BeyondTrust Remote Support
Splashtop
Free Trial
Yes
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
BeyondTrust Remote Support
Splashtop
Features
BeyondTrust Remote Support
Splashtop
Remote Administration
Comparison of Remote Administration features of Product A and Product B
I've been working with BeyondTrust's teams, with multiple customers and environments, and they consistently offer top-shelf support whether your environment has 250 users or 25000. Their staff is always patient and friendly in answering questions, working to resolve technical issues (should they occur), and they provide the information to help you understand how to do it yourself rather than perpetually relying on their technical consultants or engineers. They support Android, iOS, Linux, Windows, and macOS, providing instructions on how to interface with each system and make it as simple as possible to help your users regardless of what system they are working on.
Well Suited for Remote users with PCs needing to login to specific remote PC's. It is less functional for remote users on Cell phones although Cell phone users can look on the remote PC to see if they need to logon from a desktop to conduct transactions
Probably top most on my list is the support from Bomgar - they use their own product and take their support very seriously. They have always been available when I've needed help. They even set up a temporary host on their server when my IT crew, mistakenly plugged into the wrong port.
Talk about documenting a support session. We have the complete recording of what a tech will do to help a customer. There are no ambiguities as to what was done or not done. Not that any of our customers have complained about a support session - quite to the contrary all customers that give reviews after a support session rate the experience as either high or very high.
Best of all...I can help my mother in law with her computer without having to go to her house.
Unbelievable performance! It's so fast I tested a PC game through it just for fun, and it was incredible!
The increase in productivity throughout our organization has been notable. The flexibility of employees to occasionally work remotely, when needed, has been hugely beneficial.
Enterprise IT tools like One-to-Many actions has saved us a lot of time and headache in certain situations, such as deploying a basic MSI or script. SOS has been a saving grace for some employees to receive remote IT support in emergency situations, as well.
I would like to see a voice chat capability added to the system.
I would like to have access to canned scripts through a web interface. This would be useful those limited times I am actually working on a pc in person.
I would like to be able to use files in the filestore for canned scripts rather than having to upload them a second time.
Splashtop had a functionality issue with a Mac OS upgrade recently that prevented remote access for about two weeks. I had to request tickets directly and they had known about the impending issue without a collaborative solution between them and Apple.
Better Beta testing for version upgrades is always needed. Software is constantly changing so these types of platforms need to be at the forefront of resolving interoperability issues with Mac, Windows, Linux, etc.
The tech support for the issue I experience could have been more proactive. I was providing my client's IT provider and Splashtop with updates on the bug issue, where it should have been the other way around.
Bomgar has improved the support we have given as an ICT department and improved the ICT department reputation within the organisation. We have had no issues with Bomgar as a product and it works well. The team at Bomgar are also a pleasure to work with, they follow up with us to see how they can help us use more of the features of the system and really take time to get to know their users and how they use the product.
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
Just like any other remote support tool, BeyondTrust Remote Support is very easy to use, all you do is make sure the host machine has the bomgar agent active in it and then all you do is remote into the said host machine once that is out of the way you are able to do what you need to do in that host machine.
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
As far as uptime is concerned, Since Bomgar creates the Hardware and Software, they can make it the most reliable box in our datacenter, and they also have options for availability and redundancy that we didn't need to utilize, we have a manual fail-over process that we can invoke, but there are configurations that would allow for an automated failover as well.
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
We have been using this tool since March and it has enabled us to provide full support to our users while we are all working from home. Even after we return to the office it will allow us to provide better support to our users in other buildings. There are a number of features we haven't yet used, but it is good to know that we have a reliable tool to use to help us provide quality support.
Splashtop has good customer support - they respond quickly and provide adequate solutions, but we honestly rarely find ourselves needing to reach out to them. The software is so easy to use and about as plug-and-play as it gets, so we generally don't run into an issue that does not have an immediate, obvious solution provided in the software.
we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
We have used TeamViewer and LogMeIn Rescue in the past. Both products offer the abilities to make remote connections, but LogMeIns monitoring capabilities are minimal and TeamViewer is costly for what you get...or more of what you don't get. Also, there have been some weird cybersecurity malware detections on team viewer lately that was causing concern
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
We've used Bomgar for 10 years. Our company was probably too small when we started using it but over the years we have grown. As our team has gotten bigger we rely more heavily on bomgar and it's become an indispensable tool.
It saves us a tremendous amount of time / cost over having to go onsite as any remote screen sharing tool will do.
The ability to easily and security manage remote access to hundreds of computers over dozens of different companies is a huge benefit to our company.
Since we cannot utilize an enterprise-level POS system, Splashtop bridges the data gap between our store locations and our headquarters. This is what enables us to function. Without remote terminal access, our business would be unable to operate. Period. I can't overstate this.
