Slack

We used Slack at [...] School. We employ about 50 total employees - teachers, assistants, specialists, and administrative. The goal was to get everyone on the same page communication-wise. Also, we wanted to have groups that could keep track of the history of discussions regarding annual events. The employee who instituted the use of Slack had used it very successfully at a previous job.

• Positive: those who implemented it, really liked it.
• Negative: not 100% of our employees implemented it.
• Decrease in meetings because we used Slack.
• Some confusion/double work to email and Slack the message.

ClickUp and Apache Hive

Amilia SmartRec, QuickBooks Online

We primarily use Slack for internal communication within the company, including chat, calls, discussions via channels, and threads. It is very useful for communication within the team and across stakeholders and departments. We are also using Slack for external vendor communication. Business problems we are addressing: When we are working on the project with all the stakeholders for effective communication and updates, we are using Slack to be on the same channel, and all discussions are in a single place. We are also utilizing Slack for general communication, org-wide, in the dedicated channel.

• Faster incident resolution - by communicating in the channel with all the relevant members.
• Reduction of email and relevant communication over email.
• So many channels and threads create noise sometimes.

Built for Teams and Google Hangouts (Classic)

Ameyo by Exotel, Freshdesk, Databricks Data Intelligence Platform

We use Slack for the majority of our asynchronous work-related communication. This includes asking questions for feature development, project management, prioritization, managing customers and business, and more. We use a lot of the integrations as well, like Zoom, Google Calendar, Notion, or Forkable, to integrate with the other tools that we use. Slack helps us to have open communication, keep history of important conversations, track issues and resolution, and support each other debugging. We also have external channels with some of our customers or technical partners for coordination. We typically use Slack for any internal communication, and then we'll use email for corresponding with people outside of the company.

• Improved communication and coordination to move companies from pre-POC, to POC, and then to paid partnership at a faster pace
• Increased observability and visibility, in terms of time to detection and time to resolution of issues on production environments
• Reduced friction in scheduling and executing synchronous communication, either directly through Slack huddles for quick calls or through the Zoom integration for longer meetings

Google Chat and Discord

Anthropic Claude, ChatGPT, Datadog

We use it internally for our national team, and we also use it when we’re part of other coalition groups. When we’ve had a model of different departments, we created channels for each department and for each initiative/program.

• Slack has been incredibly helpful in connecting various tech apps and ecosystems, creating a more streamlined and responsive process.
• Slack has made it significantly easier to communicate with our team members across multiple time zones, creating a more engaging environment for our all-remote team.

Hootsuite, HypeAuditor, DocuSign

Slack has transformed our team communication to a great length. The product integrates well with our systems and channels. Use of the tool has ensured real-time collaboration and effortless sharing of information. It has also speeded up project tracking and allowed us to timely fix our issues before they become threats to service delivery. Slack is easy to use and very customisable to meet specific needs. It has instant chat features that helps in speeding up information exchange.

• Use of Slack has enabled us to stay aligned with sales and ensure accurate forecasting.
• The product has reduced delays in decisions making and helps us to improve on transparency in our departments.
• Slack has eliminated the use if emails as it allows direct messaging. This has ensured real-time communication.

HeyGen, Vimeo, Zapier