TrustRadius: an HG Insights company

Slack

Score9.1 out of 10

9,074 Reviews and Ratings

Get a Demo

Top Performing Features

+13%

Chat

Instant messaging tool allows users to communicate with select other users in real-time threads.

Cat avg: 8.6

+15%

Discussions

Users can join groups or message boards for forum-style collaboration.

Cat avg: 8.3

+17%

Mobile Access

Mobile access is the ability to access the software from a smartphone or tablet.

Cat avg: 8.1

+11%

Notifications

Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

Cat avg: 8.2

Worst Performing Features

-2%

Gantt Charts

Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

Cat avg: 7.1

+5%

Internal knowledgebase

Users can author or access “How-to” help and reference tips about internal processes.

Cat avg: 7.4

+6%

Scheduling

Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

Cat avg: 7.5

Slack Features from Reviews

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.2+13%

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 7.5

  • Gantt Charts

    Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

    Category average: 7.1

  • Scheduling

    Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

    Category average: 7.5

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 6.7

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8.1

  • Search

    Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.

    Category average: 7.4

  • Visual planning tools

    Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

    Category average: 6.3

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8.8+12%

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 8.6

  • Notifications

    Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

    Category average: 8.2

  • Discussions

    Users can join groups or message boards for forum-style collaboration.

    Category average: 8.3

  • Surveys

    Users can create and participate in surveys to get input from other collaborators.

    Category average: 7.3

  • Internal knowledgebase

    Users can author or access “How-to” help and reference tips about internal processes.

    Category average: 7.4

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

    Category average: 8.6

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

    Category average: 6.2

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 9.3

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.7+16%

  • Versioning

    Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

    Category average: 7.7

  • Video files

    Supports video file types

    Category average: 7.4

  • Audio files

    Supports audio file types, such as .mp3, .mp4, and .wav

    Category average: 7.8

  • Document collaboration

    Users can edit files and attach comments to files.

    Category average: 7.7

  • Access control

    Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.

    Category average: 8

  • Advanced security features

    Includes advanced security features such as file encryption or remote data wipe.

    Category average: 8

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

    Category average: 6.2

  • Device sync

    Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

    Category average: 8.1

Slack Features from the Vendor

Project Management

Vendor-contributed

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

  • Scheduling

    Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

  • File tracking

    Tracks the location of a file, as well as who has opened or changed it and when.

  • Tagging

    Users can organize related materials such as files, discussions, and tasks by attaching metadata tags.

  • Search

    Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.

  • Integrates with other Project Management Tools

    Collaboration tool integrates with other project management software

  • Visual planning tools

    Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Vendor-contributed

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

  • Status updates and activity feed

    Users can view and post to a running record of current activities and statuses, akin to major social media platforms.

  • Notifications

    Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

  • Comments and feedback

    Users can respond to activities and projects by posting comments to the item. This may also include the capability to “like” or vote on items.

  • Discussions

    Users can join groups or message boards for forum-style collaboration.

  • User directory and online status

    Users can see a catalog of the other users in their network, including whether those collaborators are online.

  • Sharing and privacy

    Users can share links and documents with their networks via chat, status updates, or discussions, but sharing of sensitive material and/or sharing outside the network is appropriately restricted.

  • Surveys

    Users can create and participate in surveys to get input from other collaborators.

  • Internal knowledgebase

    Users can author or access “How-to” help and reference tips about internal processes.

  • Integrates with Skype

    Integrates with Skype for video conferencing.

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

  • Integrates with Gmail and Google Hangouts

    Integrates with Gmail and Google Hangouts.

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Vendor-contributed

  • Versioning

    Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

  • Document files

    Supports document file types, such as .doc, .docx, PDF, and plain text among others.

  • Image files

    Supports image file types, such as .png and .jpeg

  • Video files

    Supports video file types

  • Audio files

    Supports audio file types, such as .mp3, .mp4, and .wav

  • Document collaboration

    Users can edit files and attach comments to files.

  • Shared folders

    Users can create shared folders and invite other users or groups to collaborate by accessing or uploading files.

  • Access control

    Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.

  • Advanced security features

    Includes advanced security features such as file encryption or remote data wipe.

  • Integrates with Google Drive

    Integrates with Google's cloud storage platform, Google Drive.

  • Integrates with SharePoint

    Integrates with Microsoft SharePoint.

  • Device sync

    Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

  • Web interface

    A web interface, so that users can access files without installing anything.

  • File change notifications

    Users receive notifications when files are changed by others.

  • Simultaneous editing

    Multiple users (with editing access) can edit a file simultaneously.

Additional Features

Vendor-contributed

  • Audio Conferencing

  • Video Conferencing

  • Sales Enablement

  • Unified Communications as a Service

  • Meeting Management

  • Encrypted Communications