Sideview CDR Reporting & Analytics

What is Sideview CDR Reporting & Analytics?

Sideview 's Cisco CDR Reporting & Analytics provides data insights that continue where Cisco CallManager reporting ends, by offering detailed analytics and flexible reporting.

The app can:

Display calls matching only selected search filters
Drilldown at any time to investigate a particular call
Create reports to track call concurrency
Create dashboards and alerts around call quality
Display and share inbound/outbound call stats by agent
Package up any charts or tables into a shareable dashboard.

It's powered by Splunk to eliminate worries around data retention and scaling (You can run it on Splunk locally or in Splunk Cloud).

A 90-day free trial is available, and the vendor states setup takes 30 minutes from starting the installation to displaying data.

Support is provided by product experts.