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Sideview CDR Reporting & Analytics

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What is Sideview CDR Reporting & Analytics?


Sideview 's Cisco CDR Reporting & Analytics provides data insights that continue where Cisco CallManager reporting ends, by offering detailed analytics and flexible reporting.

The app can:
  • Display calls matching only selected search filters
  • Drilldown at any time to investigate a particular call
  • Create reports to track call concurrency
  • Create dashboards and alerts around call quality
  • Display and share inbound/outbound call stats by agent
  • Package up any charts or tables into a shareable dashboard.
It's powered by Splunk to eliminate worries around data retention and scaling (You can run it on Splunk locally or in Splunk Cloud).

A 90-day free trial is available, and the vendor states setup takes 30 minutes from starting the installation to displaying data.

Support is provided by product experts.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Technical Details

Technical Details
Deployment TypesOn-Premise, SaaS
Operating SystemsWindows, Linux
Mobile ApplicationNo
Supported LanguagesEnglish

FAQs

What are Sideview CDR Reporting & Analytics's top competitors?
SolarWinds VoIP & Network Quality Manager (VNQM), Variphy, and Infortel Select are common alternatives for Sideview CDR Reporting & Analytics.