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SolarWinds VoIP & Network Quality Manager (VNQM)

Score8.2 out of 10

9 Reviews and Ratings

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What is SolarWinds VoIP & Network Quality Manager (VNQM)?

Solarwinds VoIP and Network Quality Manager is a VoIP analytics and monitoring tool.

Categories & Use Cases

Reviews

What users are saying about SolarWinds VoIP & Network Quality Manager (VNQM).
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Important tool for converged networks.

Incentivized
Gary LeeView profile
EVP - Enterprise Applications in Information Technology at Fairway Independent Mortgage Corporation (10,001+ employees employees)

Use Cases and Deployment Scope

We need to make the quality-of-service parameters we set on our networking equipment are indeed being realized so that the voice communications which are vital to the business sound crystal clear. Before we implemented this module from Solarwinds, we were often "flying blind" when our employees or customers complained of poor voice quality. Now we can head off problems before they get worse and shorten the duration of ones we don't catch beforehand.

Pros

  • Display expected quality-of-service versus actual results in real-time.
  • Help us dig into issues quickly and thoroughly.
  • Provides an early warning when thresholds are close to being exceeded.

Cons

  • It could integrate easier with our ITSM and alerting system - ServiceNow.
  • The user interface is a little different than other Solarwinds modules.
  • For this specific functionality the price seems a little high.

Most Important Features

  • Easy visibility into our network's impact on unified communications system.
  • Integrated with the other Solarwinds modules we use.
  • Monthly reporting on achievement of service levels.

Return on Investment

  • Unified communications issues are expensive to us, so this helps minimize issues.
  • Cost of this module versus issues prevented is close to break even.
  • Harder to quantify is it helps us shorten the duration of issues.

Other Software Used

SolarWinds Hybrid Cloud Observability, SolarWinds Network Device Monitor, SolarWinds Network Topology Mapper

VNQM - EYES to the Voice Network

Incentivized
Nandini pallipamu
Network Engineer in Engineering at Commonwealth of MA (10,001+ employees employees)

Pros

  • Quality of service monitoring.
  • IP SLA Analysis.

Cons

  • Ring groups should be included.
  • Call recording feature is missing.

Return on Investment

  • Return of investment.
  • Eyes into voice related issues.

VNQM provides a unique perspective to network monitoring.

Incentivized
Brett OrganView profile
Senior Technology Consultant in Information Technology at Corona Technical Services (1-10 employees employees)

Pros

  • It provides Call Manager statistics from either Cisco or Avaya devices.
  • In addition to the VoIP data, the tool also allows one to monitor ten other SLA operation types that provide WAN connectivity and quality data as well as infrastructure and application quality data.
  • VNQM has the ability to search CDR/CMR records.
  • VoIP gateway and infrastructure devices can also be monitored with VNQM.

Cons

  • The impact on SolarWinds performance itself of configuring a large number of IPSLA operations for monitoring can be difficult to predict. It would be beneficial to have some tools that could warn or predict the results of doing so.
  • Additional background information on the use case for each SLA operation type would be helpful to the user who may not be an expert in the field. The Server and Application Monitor product provides this benefit for application component monitoring.
  • The tool should be engineered to allow repeated SLA node discovery for any and all nodes in the Orion Platform database.

Return on Investment

  • VNQM has enabled our network engineers to see network quality issues from the end user perspective and thus be more proactive.
  • The call records searching capability is very user friendly and has made it easy for VoIP engineers to troubleshoot call issues from a single pane of glass.
  • We were able to implement SLA monitoring by leveraging an existing feature of our Cisco routers. No additional investment was required.

Other Software Used

PRTG Network Monitor, ThousandEyes, ManageEngine OpManager