#1 most frequent
United States of America
61.0%379 installations of 621
What is Showpad eOS®?
Showpad is an Enablement Operating System (eOS™) that aligns sales and marketing teams around high-impact buyer interactions while generating the insights needed to continuously improve conversion rates.
Categories & Use Cases
Media
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Screenshot of Content relevant to an opportunity, recommended by marketing and machine learning.
Who Buys & Uses Showpad eOS®
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
8.4%52 installations of 621
#3 most frequent
France
4.7%29 installations of 621
Showpad has increased our company's sales performance by at least 65%
Use Cases and Deployment Scope
I use Showpad to increase customer acquisition. The software allows me to see in real-time when my clients open content I send to them. When a client opens my content, it lets me know which content they viewed. Say if I sent four documents and a video; Showpad will let me know which PDF file was viewed or not viewed. It will also let me know which pages my client looked at the longest. If the video was never played or stopped at 1 minute and 52 seconds, I will know.
Pros
- Explicit details on customer engagement
- Visibility on which content was viewed or ignored
- The ability to have a hub of files or folders that I can easily select which to send and which not to send
- There is a tool within it to send an email, that also lets me know when the client has opened it or clicked the links
Cons
- I would like to see Showpad implement the option to see if the content was shared with another person.
- I could see an improvement if Showpad had the ability to send auto-reminders to engage clients to open content if it hasn't been opened yet.
- There is very little room for improvement for Showpad, this software is one of a kind
Most Important Features
- Ability to see which content was viewed or ignored
- Ability to have a library of content at your disposal for selection
- Visibility to see duration of time your recipient has viewed or closed content
Return on Investment
- My clients are 65% more likely to pick up my calls when I call them within the hour after they have viewed the content I shared with them.
- After seeing which content my clients viewed most/longest, my clients are 100% more engaged seeing I am able to speak upon what is relevant to them.
- My clients have a better experience working with me as they feel that I simply "understand them better"
Other Software Used
Salesforce CMS, Mailtrack, monday.com
Showpad gives us an option to change the way we need to be close to customers
Pros
- We can see all activities and interactions customers have with the portal
- We can interact with our customers using comments spaces to know if there are doubts
- We can create private spaces to show our customer only the info they require to see
Cons
- It'll be useful integration with other tools to share data or info like share contact info from LinkedIn and google
- More easy ways (drag'n drop) to create catalogs or refine what info to share, between others
Most Important Features
- Resolve Marketing Product information be used to support sales activities (via Showpad access to customers)
- Resolve's tech product information that is used to guide and train sales and PS people
- To know the most updated info has been posted by Resolve
Return on Investment
- Accelerate sales cycles
- support sales and PS people to be effective within their role
- it gives a positive impression for our customers which give us a better position front of the competence
Other Software Used
Cherwell Service Management
There are better options to Showpad available
Pros
- Sales Enablement
- Content Management and Sharing
- Content Performance Analysis
Cons
- Terribly difficult to navigate within the admin section
- Tags are easy to add but difficult to always keep them in mind to add the right ones
- Difficult to create the structure
Most Important Features
- Sales Enablement
- Sharing training materials
- Sharing marketing presentations
Return on Investment
- Don't find it of great help
Alternatives Considered
Paperflite, Google Drive and OneDrive
Other Software Used
Paperflite, Google Drive, OneDrive
Very Good Library
Pros
- centralize
- categorize
- interactive
Cons
- aesthetic
- structure
- navigation is not always easy
Return on Investment
- consolidate
- abundance of documentation
- communication
Alternatives Considered
Cornerstone Managed File Transfer Server
Other Software Used
8x8 X Series (Formerly Virtual Office), Okta Workforce Identity, Ping Identity Platform
Great way to know if recipients are actually opening your attachments!
Use Cases and Deployment Scope
Showpad houses all collateral for our team. It is a central place where all of our team members can go to find the latest and most up to date documents for either their own personal reference or to share with customers or prospects alike. It helps cut down on needless questions and emails asking or requesting other team members to share documentation.
Pros
- Easy to use search function.
- Houses all shared documentation and collateral.
- Allows users to track who has viewed collateral once shared.
Cons
- Version control is an issue. Would be nice to go back to previous versions of a file.
- The in-app viewing experience feels a little rigid. Prefer to download the files before viewing.
- The main landing page is a little more cluttered than I would like.
Most Important Features
- Ability to host files in a single location.
- Ability to track who opens your file and for how long.
- Ability to search for documentation with keywords.
Return on Investment
- Reduced back and forth communication between team members requesting documentation.
- Allowed sales team to see if a prospect opened attachments shared with them.
- The most updated version of files aren't always loaded here.
Alternatives Considered
Dropbox
Other Software Used
Dropbox, Salesforce CMS, Google Calendar
