Q: What are ServiceNow Customer Service Management's top competitors?

Zendesk Suite , Oracle Siebel CRM , and Manhattan Active® Customer Engagement are common alternatives for ServiceNow Customer Service Management.

Question 1

What is ServiceNow Customer Service Management?

Accepted Answer

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement as well. ServiceNow Field Service Management is available as an add-on via a separate license, and it allows users to connect field service with other teams and mobile tools to quickly respond to and prevent issues.

Question 2

What are ServiceNow Customer Service Management's top competitors?

Accepted Answer

Zendesk Suite, Oracle Siebel CRM, and Manhattan Active® Customer Engagement are common alternatives for ServiceNow Customer Service Management.

Question 3

What is ServiceNow Customer Service Management's best feature?

Accepted Answer

Reviewers rate Ticket creation and submission highest, with a score of 9.2.

Question 4

Who uses ServiceNow Customer Service Management?

Accepted Answer

The most common users of ServiceNow Customer Service Management are from Enterprises (1,001+ employees).

ServiceNow Customer Service Management Competitors and Alternatives

Most Commonly Comparedto ServiceNow Customer Service Management

Zendesk Suite

Freshdesk

Salesforce Service Cloud

ConnectWise PSA

Spiceworks Cloud Help Desk

Oracle Service

LiveAgent

Zoho Desk

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