NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.
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ServiceNow Customer Service Management
Score 7.8 out of 10
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Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…
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Pricing
NinjaOne
ServiceNow Customer Service Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NinjaOne
ServiceNow Customer Service Management
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.
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More Pricing Information
Community Pulse
NinjaOne
ServiceNow Customer Service Management
Features
NinjaOne
ServiceNow Customer Service Management
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
NinjaOne
8.9
Ratings
18% above category average
ServiceNow Customer Service Management
-
Ratings
Remote monitoring
8.80 Ratings
00 Ratings
Network device monitoring
7.50 Ratings
00 Ratings
Activity Monitoring
8.40 Ratings
00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
NinjaOne
8.6
Ratings
14% above category average
ServiceNow Customer Service Management
-
Ratings
Patch Management
8.90 Ratings
00 Ratings
Policy-based automation
8.80 Ratings
00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
NinjaOne
-
Ratings
ServiceNow Customer Service Management
7.0
Ratings
14% below category average
Organize and prioritize service tickets
00 Ratings
7.60 Ratings
Expert directory
00 Ratings
7.90 Ratings
Subscription-based notifications
00 Ratings
7.10 Ratings
ITSM collaboration and documentation
00 Ratings
4.40 Ratings
Ticket creation and submission
00 Ratings
9.20 Ratings
Ticket response
00 Ratings
6.00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
NinjaOne
-
Ratings
ServiceNow Customer Service Management
4.7
Ratings
50% below category average
External knowledge base
00 Ratings
4.40 Ratings
Internal knowledge base
00 Ratings
5.10 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.
As a very technical company we get a variety of resources assigned to answer different questions. We currently use [ServiceNow Customer Service Management] to help us have an prioritization for all of these now. We use the service now across a variety of departments that all deal with complex technical questions that need to spread out across different individuals. There are so many expertise needed for each individual question so having it routed to the right resource in an timely manner is vital to the success of our business.
With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.
I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
ServiceNow Customer Service Management tool gives a clear visibility on the KPI's and trends of issues being raised by customers. Proper and timely updates are received at both agents and customers end. Also, communication between the two has become more efficient. As they tool supports customisation, which has improved the overall process and growth.
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
Support has been very good. Any time there has been a real issue, the team has responded very quickly and identified the issue without a lot of repetitive questions that I've seen from other services. There is a great external community and internal knowledge base that covers pretty much anything you need.
Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.
It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.
We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy.
Connectwise targets small to medium enterprises and kept things simple for cross-organizational communications. On the other hand, ServiceNow with users with more than 500 at least, tends to create lag and tension when all are using the app at the same time, especially getting reports in a timely manner.
NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
NinjaOne helps my techs be more efficient and productive. Saving time and money.
ServiceNow Customer Service Management has a made a positive impact on our customer success management
ServiceNow Customer Service Management has made internal agreements easier when we interact with different internal teams like IT
ServiceNow Customer Service Management had to replace our legacy systems for customer management but that did not happen completely hence that is negative impact on our business
