SAP Concur

Score8.3 out of 10

1,674 Reviews and Ratings

What is SAP Concur?

SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

Categories & Use Cases

Media

Screenshot of a picture of a receipt snapped from a smartphone

Screenshot of the integrated travel and expense application

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Screenshot of a picture of a receipt snapped from a smartphone

Financial Document Management
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
Category average: 8.3
Employee Expense Reporting
Allows companies to track employee expenses to make cost-effective decisions.
Category average: 8.4
Payment Status Tracking
Tracks what stage payments are at in the process, from approval to receipt.
Category average: 8.3

Customizable Approval Policies
Policies for different types of approvals can be customized, sent to multiple approvers, automatically approved, etc.
Category average: 8
Advanced OCR
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
Category average: 7.8
Duplicate Bill Detection
Detects duplicate invoices or expense reports to prevent double payments.
Category average: 7.8

#1 most frequent

Manufacturing

19.2%

2,736 installations of 14,237

“Concur is used across our organization for travel booking and expense management for all our employees - from maintenance techs and drivers who have few expenses a month to our senior leaders who travel every week.”
— Human Resources Director, Fortis Solutions Group (201-500 employees)

#2 most frequent

Professional, Scientific, and Technical Services

13.6%

1,935 installations of 14,237

“Concur Travel and Expense is being used for employees to get reimbursed for expenses for travel, meals, entertainment, employee morale, etc. It is being used across the Organization that has branch locations across the country and Puerto Rico.”
— Staff Accountant, AnnieMac (501-1000 employees)

#3 most frequent

Information

6.9%

989 installations of 14,237

“Concur Travel and Expense is being used company-wide by my organization, primarily for expense reporting and booking travel. Accounting was really struggling to acquire the physical receipts for expenses, one of the many reasons employees struggled to get their reports in on time every month.”
— Marketing Operations Manager, Simpleview (201-500 employees)

Carlie McLaughlin

Product Manager in Product Management at Unified (201-500 employees employees)

Use Cases and Deployment Scope

Our organization uses SAP Concur for expense management and travel bookings. It is an easy way for employees to submit expenses for reimbursement in a streamlined way. It also has great travel booking processes built in so that employees can easily book work related travel with all the best options available.

Pros

Easy for employees to track and submit expense reports
Built in approval processes for expense report approvals
Simple to book business related travel to find the best options

Cons

It is not very straightforward on how to add in loyalty programs. I've had several instances where my loyalty programs don't carry through with my booking
Expense reports are tedious to build, especially when you have several expenses to enter from a company trip
The new AI functions for reading uploaded receipts has never worked for me, requiring me to do it manually anyways

Return on Investment

Employees are reimbursed fast because of the automated approval processes
Less time managing reimbursement via spreadsheets or emails
Better tracking of expenses across the organization

Other Software Used

American Express Global Business Travel Neo1, TripIt, Atlassian Jira

Joseph Lee

Data Governance Lead in Human Resources at The Walt Disney Company (10,001+ employees employees)

Use Cases and Deployment Scope

We use it for travel and entertainment expense management

Pros

I like how it is linked when I book flights on SAP Concur
I like how it is linked to uber
I like how my corporate credit card transactions appear
It is easy to submit an expense report and have my manager approve

Cons

Try to automate what type of expense it is based on the credit card transaction
Have copies of receipts already on the credit card transaction

Return on Investment

Saves time when it's linked to some services I use like uber

Usability

Other Software Used

SAP SuccessFactors HCM, Workday Human Capital Management, SAP S/4HANA Cloud

Rajiv Thakur

Sr. Manager IT in Information Technology at Mankind Pharma Ltd (10,001+ employees employees)

Use Cases and Deployment Scope

We have been using SAP Concur organisation-wide since 2020, and it has been running very smoothly. This product is used for travel and expense management on a day-to-day basis. SAP Concur has automated the process from travel bill to convert all details into expense form, which is a very useful feature. User doesn't need to fill in the details from the form. It is very easy to integrate with other ERPs like SAP. It has an inbuilt Map, which helps to calculate the total travel distance when raising the expense form.

Pros

Fill the details from uploaded Bills, Users don't need to fill manually
MAP calculates automatically the distance
Re-submit option if any bills has missed
Easy to integrate with any SSO or MFA

Cons

Itemization of Bills are very granular and some fields should not mandatory
Sometime performance lag
Follow-up reminder mail should trigger

Return on Investment

Reduced the time of getting reimbursement
No more follow-ups from Accounts team
All the records has audit trail

Usability

Alternatives Considered

Oracle PeopleSoft HCM

Other Software Used

Sales Performance Management solutions from SAP SuccessFactors, SAP Ariba, SAP Business ByDesign, SAP Business Warehouse, SAP NetWeaver Application Server, SAP Business One, SAP Field Service Management, SAP Fieldglass, SAP Extended Warehouse Management

Justin Aldrete View profile

General Manager in Corporate at Empire Integrity Services, LLC. (11-50 employees employees)

Use Cases and Deployment Scope

I use SAP Concur as an expense reporting tool to submit my own report and to approve other's reports for processing. The "problem" that this product addresses is submitting reports for expenses. I wouldnt classify expenses as a "problem" but more of a need, and this need can bi filled more effeciently by another app, or maybe by some clarificaitons from SAP to our accounting department. The scpoe of our use case is collecting expences to track spending and control outgoing payments.

Pros

Allows me to upload receipts
tracks expenses
communicates the status of submitted reports

Cons

getting rid of 2FA
allowing historical look ups for users not just admins
being more user friendly on mobile versions

Return on Investment

there is an increase transparancy (positive)
employees feel forced to submit on time reports (positive)
there is not a reminder to employees on when reports need to be sent (negative)
there is a limit on amount of reports that can be submitted (negative)
A returned report being resubmitted counts as ANOTHER submittal

Alternatives Considered

Paylocity, Paycor and Quickbooks Payments & Banking

Other Software Used

monday.com, Adobe Acrobat, Microsoft 365 Business Premium, Dropbox

Shivanand Labbi

Senior software engineer in Information Technology at Manhattan (501-1000 employees employees)

Use Cases and Deployment Scope

SAP Concur is taking care of all the business-related travel and miscellaneous expenses we are spending for the resources which means it tracks and keeps the invoice for all the data. It helps with the reimbursement of expenses in case we have given from our pocket for any events later with this application we are getting reimbursed. Also it has very good approval setup in place which maintains legitimacy.

Pros

Travel management (flight, hotel, car rentals etc.)
Expenses management
Expense reports

Cons

Applications feels too heavy so lighter version would be better
Sometimes UI looks too clumsy some improvements are expected
Usage of AI should help more with latest tech stack addition
Customer support improvements

Return on Investment

Faster and legit expense reimbursement along with duplication detection
For any employee it gives overall picture of expenses in one page
Process is very easy and simple which is very good feature to have
It keeps proper track of all expenses so one should not miss anything

Other Software Used

Google Cloud Run, Google App Engine, IBM Cognos Analytics, IBM webMethods

Usability

SAP Concur

What is SAP Concur?

Categories & Use Cases

Media

Key Features

Top Performing Features

Financial Document Management

Employee Expense Reporting

Payment Status Tracking

Areas for Improvement

Customizable Approval Policies

Advanced OCR

Duplicate Bill Detection

Most Frequent Users

Manufacturing

Professional, Scientific, and Technical Services

Information

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Usability

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