#1 most frequent
United States of America
67.0%11,493 installations of 17,158
What is SAP Concur?
SAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.
Categories & Use Cases
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Screenshot of a picture of a receipt snapped from a smartphone
Top Performing Features
Financial Document Management
Invoices, expense reports, and associated documents are stored within the platform for any future needs.
Category average: 8.3
Employee Expense Reporting
Allows companies to track employee expenses to make cost-effective decisions.
Category average: 8.4
Payment Status Tracking
Tracks what stage payments are at in the process, from approval to receipt.
Category average: 8.3
Areas for Improvement
Customizable Approval Policies
Policies for different types of approvals can be customized, sent to multiple approvers, automatically approved, etc.
Category average: 8
Advanced OCR
Automatically imports information from invoices, receipts, expense reports, and other scanned documents into the platform.
Category average: 7.8
Duplicate Bill Detection
Detects duplicate invoices or expense reports to prevent double payments.
Category average: 7.8
Who Buys & Uses SAP Concur
#1 most frequent
Manufacturing
21.1%3,626 installations of 17,147
“Less time spent on these activities.”
#2 most frequent
Professional, Scientific, and Technical Services
14.1%2,412 installations of 17,147
“It is easy to use for employees and easy to approve and reject the request”
#3 most frequent
Finance and Insurance
9.7%1,657 installations of 17,147
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.0%1,028 installations of 17,158
#3 most frequent
Canada
5.4%918 installations of 17,158
Pros
- User-friendly interface and intuitive design for expense submission
- Efficient mobile app for on-the-go receipt capture and management
- Streamlined expense report creation, submission, and approval workflows
Cons
- Limited travel booking features compared to alternative platforms
- Inaccurate expense itemization, particularly for hotel bills
- User interface can be unintuitive and require excessive clicks for tasks
Great tool for Expense Reports
Use Cases and Deployment Scope
Our organization uses SAP Concur for expense management and travel bookings. It is an easy way for employees to submit expenses for reimbursement in a streamlined way. It also has great travel booking processes built in so that employees can easily book work related travel with all the best options available.
Pros
- Easy for employees to track and submit expense reports
- Built in approval processes for expense report approvals
- Simple to book business related travel to find the best options
Cons
- It is not very straightforward on how to add in loyalty programs. I've had several instances where my loyalty programs don't carry through with my booking
- Expense reports are tedious to build, especially when you have several expenses to enter from a company trip
- The new AI functions for reading uploaded receipts has never worked for me, requiring me to do it manually anyways
Return on Investment
- Employees are reimbursed fast because of the automated approval processes
- Less time managing reimbursement via spreadsheets or emails
- Better tracking of expenses across the organization
Other Software Used
American Express Global Business Travel Neo1, TripIt, Atlassian Jira
SAP Concur review [...]
Use Cases and Deployment Scope
We use it for travel and entertainment expense management
Pros
- I like how it is linked when I book flights on SAP Concur
- I like how it is linked to uber
- I like how my corporate credit card transactions appear
- It is easy to submit an expense report and have my manager approve
Cons
- Try to automate what type of expense it is based on the credit card transaction
- Have copies of receipts already on the credit card transaction
Return on Investment
- Saves time when it's linked to some services I use like uber
Usability
Other Software Used
SAP SuccessFactors HCM, Workday Human Capital Management, SAP S/4HANA Cloud
SAP Concur
Use Cases and Deployment Scope
We have been using SAP Concur organisation-wide since 2020, and it has been running very smoothly. This product is used for travel and expense management on a day-to-day basis. SAP Concur has automated the process from travel bill to convert all details into expense form, which is a very useful feature. User doesn't need to fill in the details from the form. It is very easy to integrate with other ERPs like SAP. It has an inbuilt Map, which helps to calculate the total travel distance when raising the expense form.
Pros
- Fill the details from uploaded Bills, Users don't need to fill manually
- MAP calculates automatically the distance
- Re-submit option if any bills has missed
- Easy to integrate with any SSO or MFA
Cons
- Itemization of Bills are very granular and some fields should not mandatory
- Sometime performance lag
- Follow-up reminder mail should trigger
Return on Investment
- Reduced the time of getting reimbursement
- No more follow-ups from Accounts team
- All the records has audit trail
Usability
Alternatives Considered
Oracle PeopleSoft HCM
Other Software Used
Sales Performance Management solutions from SAP SuccessFactors, SAP Ariba, SAP Business ByDesign, SAP Business Warehouse, SAP NetWeaver Application Server, SAP Business One, SAP Field Service Management, SAP Fieldglass, SAP Extended Warehouse Management
Not amazing gets the job done.
Use Cases and Deployment Scope
I use SAP Concur as an expense reporting tool to submit my own report and to approve other's reports for processing. The "problem" that this product addresses is submitting reports for expenses. I wouldnt classify expenses as a "problem" but more of a need, and this need can bi filled more effeciently by another app, or maybe by some clarificaitons from SAP to our accounting department. The scpoe of our use case is collecting expences to track spending and control outgoing payments.
Pros
- Allows me to upload receipts
- tracks expenses
- communicates the status of submitted reports
Cons
- getting rid of 2FA
- allowing historical look ups for users not just admins
- being more user friendly on mobile versions
Return on Investment
- there is an increase transparancy (positive)
- employees feel forced to submit on time reports (positive)
- there is not a reminder to employees on when reports need to be sent (negative)
- there is a limit on amount of reports that can be submitted (negative)
- A returned report being resubmitted counts as ANOTHER submittal
Alternatives Considered
Paylocity, Paycor and Quickbooks Payments & Banking
Other Software Used
monday.com, Adobe Acrobat, Microsoft 365 Business Premium, Dropbox
SAP Concur The best Business Travel and Expenses partner
Use Cases and Deployment Scope
SAP Concur is taking care of all the business-related travel and miscellaneous expenses we are spending for the resources which means it tracks and keeps the invoice for all the data. It helps with the reimbursement of expenses in case we have given from our pocket for any events later with this application we are getting reimbursed. Also it has very good approval setup in place which maintains legitimacy.
Pros
- Travel management (flight, hotel, car rentals etc.)
- Expenses management
- Expense reports
Cons
- Applications feels too heavy so lighter version would be better
- Sometimes UI looks too clumsy some improvements are expected
- Usage of AI should help more with latest tech stack addition
- Customer support improvements
Return on Investment
- Faster and legit expense reimbursement along with duplication detection
- For any employee it gives overall picture of expenses in one page
- Process is very easy and simple which is very good feature to have
- It keeps proper track of all expenses so one should not miss anything
Other Software Used
Google Cloud Run, Google App Engine, IBM Cognos Analytics, IBM webMethods
