RingEX

Score8.5 out of 10

459 Reviews and Ratings

What is RingEX?

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Categories & Use Cases

Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Mobile app for Android
Android app
Category average: 7.8

Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8.1
Video screen sharing
Users are able to share their screens with other meeting participants on video conference calls.
Category average: 8
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.8

Jordan Durante, PMP View profile

Project Manager in Professional Services at RingCentral (1001-5000 employees employees)

Use Cases and Deployment Scope

RingEX is a true all-in-one solution for business communication. We now have 1 app for chat, video meetings, phone calling, fax, and text messaging. Setting up a new user and making day-to-day changes is also easy. We no longer need to manage multiple systems.

Pros

HD Phone Calls.
Video Meetings.
Voicemail transcription.

Cons

SMS registration may take a while to get approved.
The desk phone cannot be fully controlled by the app yet.
Setting up holidays for multiple sites has to be done manually.

Return on Investment

Cost savings due to app consolidation.
Cost savings due to everything is in the cloud.
Increased productivity by giving callers self-service options before sending to an agent.

Alternatives Considered

Dialpad Connect, Microsoft Teams and Zoom Phone

Other Software Used

Microsoft Teams, Salesforce Experience Cloud, Microsoft 365

Daniela Carias Villafranca

STRATEGIC PARTNERSHIP CONSULTANT in Sales at BOOMBIT (201-500 employees employees)

Use Cases and Deployment Scope

I use RingEX to prospect new clients and follow up with existing ones. Also, I use it for cold calling for new leads. It's the communication tool that identifies and integrates perfectly with our CRM and allows our job to be easier when it comes to dialing.

Pros

Integrate with CRM
Identify contacts
SMS with clients

Cons

Integrate with Whatsapp
Send automated voicemails

Return on Investment

Cost efficient
Recordings help for feedback
Voi makes communication seamless

Alternatives Considered

Webex App

Other Software Used

Webex App

Verified User

Professional in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

Ring Central is considered the Gold standard for VoiP companies for a reason. Clear voice and video communication as the level of detail you have as an Admin allows you to easily fine tune your experience.

Pros

Clear communication
Level of detail on Admin portal
Easy to use Admin tools

Cons

Tech Support for anything more detailed that simple issues
Follow through from Tech Support
Ability to easily access recording from employees who no longer are with my organization

Return on Investment

Great value for the money

Alternatives Considered

Nextiva and Vonage Business Communications

Other Software Used

Vonage Business Communications, Nextiva

Robert Duke

IT in Information Technology at Island Transportation (201-500 employees employees)

Use Cases and Deployment Scope

We operate a 24 hour a day call center, and wanted to streamline our business. We were using Vonage before, but it was extension based, not user based. With RingEX we are able to run reports, and get a better handle on our customer service.

Pros

Call Queues
User Setup
Reports
Phone recordings

Cons

AI
Too many emails

Return on Investment

AI receptionist is saving us $1500 a month, from previous vendor.
Increased productivity, with ring sense we can have it auto record phone calls with keywords that matter to us.

Alternatives Considered

Vonage Business Communications

Other Software Used

Microsoft Teams

Thomas Becker

Consultant in Corporate at Becker Boorman LLC (1-10 employees employees)

Use Cases and Deployment Scope

The RingEX phone system enables all our phone interactions, and the AI components help us take better notes and keep our documentation up to date in ways we could not do before. Being able to receive calls anywhere and switch from a desk phone to a cell phone when on the move, or to work on calls with the desktop soft phone, helps keep everything efficient.

Pros

call quality
AI components
ease of configuration

Cons

RingEX could make it easier to hide functionality that is not in use because we are using other options - Teams for messaging, etc.
Because I have multiple RingCentral accounts it could be easier to switch between accounts with out logging in every time

Return on Investment

RingEX gave us cost savings over prev vendor that had lots of cost upgrades while we were with them
RingEX helps us achieve greater client satisfactions by having options to expedite calls and handling calls based on customer number