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Reachdesk

Score7.1 out of 10

18 Reviews and Ratings

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What is Reachdesk?

Reachdesk in London provides a direct mail marketing solution.

Categories & Use Cases

Media

Screenshot of Address confirmation: To reach people no matter where they are and let them choose where they want to receive their gift with an email address
Screenshot of Reachdesk for People: To show a team how much they are valued and create a culture of appreciation with personalized gifting to celebrate life and work milestones, or as rewards at the end of a demanding project
Screenshot of Reachdesk for events: To create unforgettable virtual experiences, or ship swag directly to an in-person event venue without having to worry about logistics

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Screenshot of Address confirmation: To reach people no matter where they are and let them choose where they want to receive their gift with an email address

Reviews

What users are saying about Reachdesk.
View all reviews

Reachdesk has been an enormous help to my business and job!

Incentivized
Alex DeaconView profile
Business Development Representative in Sales at Cybereason (1001-5000 employees employees)

Use Cases and Deployment Scope

In my organization, we use Reachdesk to send out gift cards, swag, along with other products to prospects, customers, and partners. I strictly use Reachdesk to send things to prospects. Reachdesk allows me and others in my organization to streamline the process of sending products to the previously mentioned group in an easy and efficient manner. We can use Reachdesk to plugin in with our CRM so we can quickly fill in the necessary information to send things to them and it only takes 5 minutes.

Pros

  • Integrating CRMs within their platform
  • Tracking shipped packages to prospects, partners, or customers
  • Easily sending "engagements" to prospects, customers, or partners

Cons

  • I would like to be able to have a default currency instead of it resetting all the time.

Most Important Features

  • CRM intergration
  • Easy tracking and analytics
  • Ease of use

Return on Investment

  • I have been able to book multiple meetings from the use of Reachdesk
  • I have been able to close 2 deals with the help of Reachdesk

Other Software Used

Outreach, Gong.io, LinkedIn Sales Navigator

Great resource to get the conversations going!

Incentivized
Michelle MurphyView profile
Enterprise Outreach Specialist in Sales at Agility PR Solutions (201-500 employees employees)

Use Cases and Deployment Scope

Reachdesk is extremely valuable in our strategic outreach campaigns. We have been able to send gifts, including cookies and even sample reports, through the ease of Reachdesk, with high connectivity response rate from our prospects. The vast options make it easy to pinpoint and target the audience for the intended campaign with an appropriate and appreciated gift item.

Pros

  • Connectivity with CRM to pull over the prospect's contact information.
  • Devised and sending out the email, with trackable options.
  • Many items available for gifting.

Cons

  • More local options for small businesses to benefit.

Most Important Features

  • Gifting.
  • CRM connectivity.

Other Software Used

Salesloft

Fantastic tool to scale your ABM programme

Incentivized
Matthew Robinson
Senior Marketing Director in Marketing at Contentsquare (501-1000 employees employees)

Pros

  • Time saver
  • Easy to use
  • Great customer success team
  • Great integrations
  • Product scales quickly and ReachDesk integrates feedback to their roadmap

Cons

  • Quality check of DMs before send (e.g., when we send a photo of what the packaging looks like)
  • Personalize notes with our own designs

Return on Investment

  • Significantly increased pipeline and huge ROI
  • Allowed us to scale ABM rapidly

Usability

Reachdesk Review

Verified User
Manager in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

We use Reachdesk for three core use cases: incentivizing prospects to take meetings with outbound sales, event inventory management, and customer appreciation. Lots of different teams have used it pretty extensively. Honestly, we've had it for more than a year and at this point we've had more trouble with it than what it's worth in my opinion. I believe the only real value we're getting out of it right now is having a warehouse for our swag, event materials, etc.

Pros

  • Gift card and marketplace selection
  • Ship times

Cons

  • Clunky campaign in my experience
  • Unintuitive interface, in my opinion
  • Bad warehousing in my experience

Return on Investment

  • Lots of time wasted on projects that were made complex even though they didn't need to be, in my opinion.
  • It has effectively socialized the principles of direct gifting to our entire org
  • Been helpful for the HR team to send out swag to employees
  • Lots of hassle trying to track down swag returned from events, in my experience.

Alternatives Considered

Sendoso

Other Software Used

ChurnZero, Microsoft Powerpoint

Great way to build relationships with customers

Incentivized
Verified User
Manager in Sales (11-50 employees employees)

Use Cases and Deployment Scope

Reachdesk was a great way for us to differentiate from our competitors and cut through a lot of the noise that our customers have to deal with. It helped us build relationships with our customers and make sure that our customers were left with a great impression after the calls and meetings we had with them. It also helped us to keep our brand at the forefront of our customers' minds whenever a conversation about our space came up.

Pros

  • Help us standout.
  • Leave a lasting impression.
  • Build relationships with customers.

Cons

  • Amount of offerings we can send.
  • Overall capabilities and scope.
  • Clean up the user interface.

Most Important Features

  • Building relationships.
  • Keeping in touch with customers.
  • Humanizing the sales process.

Return on Investment

  • Positive ROI.
  • Better relationships with customers.
  • Easier to remain in contact with customers.

Alternatives Considered

Sendoso

Other Software Used

Salesloft, ZoomInfo, Zoom

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