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Reachdesk Reviews & Insights

Score7.2 out of 10

18 Reviews and Ratings

Community insights

TrustRadius Insights for Reachdesk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Reachdesk has proven to be an invaluable tool for various use cases, as reported by users, reviewers, and customers. Many users have successfully increased their sales pipeline and generated new opportunities by engaging prospects through direct mail using Reachdesk. This personalized approach allows users to stand out in the crowd and significantly increase reply rates. The platform has also been particularly useful during the global pandemic, enabling users to show appreciation and keep prospects engaged without gathering personal information. It has provided a unique and thoughtful alternative to standard cold sales emails, resulting in improved customer engagement and relationship building.

Additionally, Reachdesk has been highly effective for post-event follow-up. Users can personalize messages and gifts based on specific engagements that took place at the event, resulting in better response rates and further nurturing of leads. Moreover, Reachdesk has played a pivotal role in engaging with new clients, re-engaging with customers who have ghosted, and staying on top of open opportunities. By offering virtual coffee or lunch dates as a token of gratitude for their time, users have successfully created new connections and achieved better response rates on prospecting attempts.

The platform's capabilities extend beyond sales and marketing efforts. Reachdesk has facilitated global gifting campaigns, especially during the COVID-19 pandemic, providing a quick and easy way for users to interact with customers through gifts or gift cards. Furthermore, Reachdesk has simplified the process of sending vouchers and gifts while enabling seamless integration with CRM campaigns. This has allowed users to overcome the challenge of prospects ignoring traditional communication channels.

Not only does Reachdesk save users time by automating ABM and customer gifting campaigns, but it also provides comprehensive analytics for ROI tracking. From managing gift card budgets and inventory to tracking campaign performance and conversions, Reachdesk streamlines the entire process for enhanced efficiency.

Overall, Reachdesk has delivered meaningful user experiences by providing an effective means of engaging prospects, nurturing customer relationships, expressing gratitude, accelerating sales pipelines, and generating new opportunities. Its versatility and user-friendly features make it an indispensable tool for individuals and businesses seeking to take their outreach efforts to the next level.

Reachdesk Reviews

5 Reviews

Reachdesk Review

Rating: 6 out of 10

Use Cases and Deployment Scope

We use Reachdesk for three core use cases: incentivizing prospects to take meetings with outbound sales, event inventory management, and customer appreciation. Lots of different teams have used it pretty extensively. Honestly, we've had it for more than a year and at this point we've had more trouble with it than what it's worth in my opinion. I believe the only real value we're getting out of it right now is having a warehouse for our swag, event materials, etc.

Pros

  • Gift card and marketplace selection
  • Ship times

Cons

  • Clunky campaign in my experience
  • Unintuitive interface, in my opinion
  • Bad warehousing in my experience

Likelihood to Recommend

Reachdesk might be great for a smaller company looking for a platform to send gift cards and items from the marketplace. But if you have large amounts of swag/physical items and/or have an events use case I wouldn't necessarily recommend it.
Vetted Review
Reachdesk
1 year of experience

Great resource to get the conversations going!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Reachdesk is extremely valuable in our strategic outreach campaigns. We have been able to send gifts, including cookies and even sample reports, through the ease of Reachdesk, with high connectivity response rate from our prospects. The vast options make it easy to pinpoint and target the audience for the intended campaign with an appropriate and appreciated gift item.

Pros

  • Connectivity with CRM to pull over the prospect's contact information.
  • Devised and sending out the email, with trackable options.
  • Many items available for gifting.

Cons

  • More local options for small businesses to benefit.

Likelihood to Recommend

Send a gift to a high-valued prospect to be noticed, while also warranting a response! Who would turn down a box of cookies or a bottle of Champaign? Or my favorite, the Starbucks gift card! Valuable in both cold outreach and follow-up conversations. You can thank your clients for their time with a special, personalized gift.

Great way to build relationships with customers

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

Reachdesk was a great way for us to differentiate from our competitors and cut through a lot of the noise that our customers have to deal with. It helped us build relationships with our customers and make sure that our customers were left with a great impression after the calls and meetings we had with them. It also helped us to keep our brand at the forefront of our customers' minds whenever a conversation about our space came up.

Pros

  • Help us standout.
  • Leave a lasting impression.
  • Build relationships with customers.

Cons

  • Amount of offerings we can send.
  • Overall capabilities and scope.
  • Clean up the user interface.

Likelihood to Recommend

After we have meetings with customers, we send them a little thank you for meeting with us. The little thank you is customized to something we spoke about on the call and has the customer logo/name on it. After we sent it, customers would often rave about how cool whatever we sent them was and really thank us for sending it - this helped build the relationship with the customer and would help us remain in contact with them when they otherwise might "ghost" us.
Vetted Review
Reachdesk
2 years of experience

Reachdesk has been an enormous help to my business and job!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

In my organization, we use Reachdesk to send out gift cards, swag, along with other products to prospects, customers, and partners. I strictly use Reachdesk to send things to prospects. Reachdesk allows me and others in my organization to streamline the process of sending products to the previously mentioned group in an easy and efficient manner. We can use Reachdesk to plugin in with our CRM so we can quickly fill in the necessary information to send things to them and it only takes 5 minutes.

Pros

  • Integrating CRMs within their platform
  • Tracking shipped packages to prospects, partners, or customers
  • Easily sending "engagements" to prospects, customers, or partners

Cons

  • I would like to be able to have a default currency instead of it resetting all the time.

Likelihood to Recommend

It is well suited for employees that are sending products, samples, gift cards, or swag to customers, prospects, or partners constantly. It helps speed up and streamline that process a considerable amount. This helps with brand recognition, onboarding new partners, and keeping customers happy! This has helped my company increase sales activity and increase business as well.

Fantastic tool to scale your ABM programme

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Reachdesk has been an invaluable tool for helping us accelerate our ABM programme and it is used globally. It's been great for us to cut through the noise and engage our prospects in a compelling and effective way.

Pros

  • Time saver
  • Easy to use
  • Great customer success team
  • Great integrations
  • Product scales quickly and ReachDesk integrates feedback to their roadmap

Cons

  • Quality check of DMs before send (e.g., when we send a photo of what the packaging looks like)
  • Personalize notes with our own designs

Likelihood to Recommend

Great for any business, especially B2B.