Orum

Score8.9 out of 10

24 Reviews and Ratings

What is Orum?

Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target clients instantly.

Categories & Use Cases

Sales Dialer

Contact preview
Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.
Category average: 7.7
Call notes & tags
Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.
Category average: 7.4
Automatic call logging
Dialer automatically logs all calls (successful/attempted).
Category average: 7.5

Dialer contact import
Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.
Category average: 7.4
Campaign & list management
Users can create and modify contact lists/calling campaigns.
Category average: 7.2
Follow-up calls
Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.
Category average: 7.8

#1 most frequent

Information

43.8%

127 installations of 290

#2 most frequent

Professional, Scientific, and Technical Services

28.3%

82 installations of 290

#3 most frequent

Finance and Insurance

5.9%

17 installations of 290

Verified User

Representative in Sales (501-1000 employees employees)

Use Cases and Deployment Scope

I am a BDR and I use Orum to outreach to prospects. Orum is a great tool that allows me to dial prospects quickly and efficiently. I can also view call analytics, connect rates on each numbers and easily switch between numbers to maximize my outreach to potential clients of my company

Pros

Parallel dialing
Call rate %
Connect rate analytics

Cons

Glitchy dispositions
Occasional outages
Calling the same person twice

Return on Investment

Positive impact. Allows me to make 3x calls than I normally would at least
Changing between 10 numbers is also a big plus. They added an enhancement feature which gets my pickup rates around 5%

Usability

Other Software Used

Outreach

Juan De Dianous

Marketing & Sales Executive in Marketing at Create Ape Inc. (11-50 employees employees)

Use Cases and Deployment Scope

They're about making money. They're not about helping you. And if you want to work with a company that wants you to be successful while making a profit, this is not the company for you. We recommend a different company. A lot of things were truly unclear on the contract.It did not benefit us at all; in fact, our Agency suffered some losses by partnering with Orum.

Pros

Call Tracking
Auto DIaler
Pipeline

Cons

Long Term Relationships
Caring about their clients.
Be honest and specific.

Return on Investment

Lost our investment
They sold us something, and it happened to be something else.
They don't honestly care about their customers.

Other Software Used

Call Center Dialer

Desmond Tsai View profile

Global Business Development Sales Director in Sales at Axonius (501-1000 employees employees)

Use Cases and Deployment Scope

Calls to Connect rates continue to decline year over year, that means we need to make more calls to get the same connects / results. Diversification of call strategy is important to make up those deficits, but Orum allowed to make more calls in the same amount of time, improve connect rates without sacrificing quality with power dialer.

Pros

Improve connect rate
Maintain call quality
Operationally efficient

Cons

International / global support

Return on Investment

Improve connect rate by over 100%
Maintained call quality / conversion rate

Other Software Used

Outreach, ZoomInfo Sales

Laurie McCabe View profile

Sales Development Rep in Sales at SmartRecruiters (201-500 employees employees)

Use Cases and Deployment Scope

We use Orum as a power dialer as Sales Development Representatives on a daily basis to make an average of 50-100 calls. The tool guides us through these calls and presents us with the information we need to make each call and the AI function takes notes as we engage with each person during the call. The notes are rather accurate and can be easily captured into the debrief of the call. The notes are easy to search through the history and the integration with Outreach, Salesforce, and even LinkedIn work quite well and round out the searches that I use while on the phone quite nicely.

Pros

Great AI notes are captured during the call
presents useful information in preparation for each call
great historical information available after the fact
useful integration to other platforms such as Salesforce, Outreach, and LinkedIn

Cons

always improving the group calling functions which is helpful
the AI notes can always be improved, but I think the first release was a great start

Return on Investment

Overall Orum allows us to increase our call volumes and tactically decide how to handle our call logs for the day.
I can determine how to call into my individual sequences according to the design and strategy of each sequence.

Other Software Used

Outreach, Slack

Verified User

Manager in Sales (51-200 employees employees)

Use Cases and Deployment Scope

We parallel dial to develop net new business. We sell mainly to the financial sector and it is excellent.

Pros

They have very smooth dialing.
They detect voicemails and auto skip calls.
They released frequent updates.

Cons

Their call-pickup detection can be slow.
They don't have a pretty UI.
They are missing some notes fields we would like.

Return on Investment

We have 2-3x our spend in net new business driven by cold calling.
Our reps make 2-3x more dials per day than they did by power dialing.

Alternatives Considered

Nooks

Other Software Used

Outreach, Salesforce CMS

ConnectAndSell

Koncert Agent-Assisted Dialer

MonsterConnect

Orum

What is Orum?

Categories & Use Cases

Orum Key Features

Top Performing Features

Contact preview

Call notes & tags

Automatic call logging

Areas for Improvement

Dialer contact import

Campaign & list management

Follow-up calls

Most Frequent Users

Information

Professional, Scientific, and Technical Services

Finance and Insurance

Orum Reviews

Use Cases and Deployment Scope

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Return on Investment

Usability

Other Software Used

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Other Software Used

Use Cases and Deployment Scope

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Other Software Used

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Other Software Used

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Alternatives Considered

Other Software Used

Orum Alternatives