TrustRadius: an HG Insights company

Orum

Score8.9 out of 10

24 Reviews and Ratings

What is Orum?

Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target clients instantly.

Categories & Use Cases

Top Performing Features

  • Contact preview

    Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

    Category average: 7.7

  • Call notes & tags

    Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

    Category average: 7.4

  • Automatic call logging

    Dialer automatically logs all calls (successful/attempted).

    Category average: 7.5

Areas for Improvement

  • Dialer contact import

    Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

    Category average: 7.4

  • Campaign & list management

    Users can create and modify contact lists/calling campaigns.

    Category average: 7.2

  • Follow-up calls

    Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.

    Category average: 7.8