OpenPhone

We use it to communicate with our customers, mostly via texts not as much calling unless a customer specifically asks for a phone call. OP addresses the ease of setting up and using a phone number by making it a SAAS. We use it for day to day communication for high value customers, some transactional texts, some promotional texts as well.

• Quicker communication is 100% ROI, sooner we can talk to our customers, the better.
• Ability to send promo texts is huge for us.
• Group chats also a new ability we didn't have before.

Intercom, Braze and WhatsApp Business

Slack, Intercom, Adyen, Skrill, Onfido, Deputy, Recurly, Survicate, Braze, Carta, Notion

I am a sole proprietor managing a few different small business ventures that each have their own phone number. I migrated to OpenPhone thinking it would be an improvement over Google Voice due to the additional business features and customer management options they offered. I don't market heavily via sms. I just need to reliably communicate with customers.

• In my experience, it has frustrated my customers and possibly cost me new business through missed calls and frustrated leads.
• In my experience, it has wasted my money on failed "trust registration" attempts.
• In my experience, it has wasted hours of my time in my attempts to resolve issues via their support system.

Google Voice

Internet telephony, VOIP, and other IP Voice solutions have been around for some time. Vendors are in abundance too. When it comes to deciding which solution would provide the best experience, the choice can be daunting. The reason (if you're like me, are reading these reviews) is that in many cases the solutions available, can be rebranded, or resold options all claiming to be feature-rich. With such a broad spectrum of solutions, to rise to the top of a category in such a short time shows the elegant simplicity of a complex and reliable communications tool. From limits to proprietary equipment, prerequisites, or complicated pricing tiers, an IT admin almost needed another admin just for this. OpenPhone allows both at my company, and others I've talked with as well, to distribute inbound calls, messages, and more to appropriate departments with almost instant success. One of my favorite features is its integrations to a CRM, and the ability to go beyond even that with Zapier and more. If for any other reason than to redirect spam and other time expenses, this solution will win.

• Call Routing
• Text Message Integration
• Call Recording
• CRM Integration

• Most other solutions required complicated on-boarding, and/or hardware. OpenPhone did not. Saving us time and maximizing our ROI.
• Time is Money, sorry for the cliche, but on board and training saved so much time. This really paid off when things need to happen fast and work as promised.
• This is not really a negative impact but legacy clients were used to one number and get me, which they loved. However, they found that contacting the appropriate person achieved their goals much faster, than contacting the founder. So some learning curve for older clients used to our older SOP.

Asana, Notion, Google Workspace Essentials

OpenPhone is the application we use for our phone system. It is the only phone system we use, and we use it for all incoming and outgoing calls. OpenPhone has many useful attributes, such as being able to upload our own recorded greeting, call history/call log, marking calls unread, in-app texting, and call transfers. We use all of these features in-depth.

• Call transfer
• In-app contact list

• User interface is easy to learn and use, so it saves time
• Allows us to upload our own greeting recording for professionalism

Grasshopper

Filevine

I use OpenPhone to provide a single business phone line for a small real estate business. It provides me with voice and text service, including graphics and photos which some competitors can't do. The integrated experience is also refreshing! Why should voicemails and texts be separated into separate apps? With OpenPhone they are combined. The web interface is super convenient since I like to use a full-size keyboard when possible for texting.

• Virtual phone number
• iPhone app
• Integrated text/call log

• OpenPhone does its job without getting in the way

Nextiva Business Phone Service