In my opinion, OpenPhone is a disappointment as a platform, as a company, and as a business tool
Rating: 1 out of 10
IncentivizedUse Cases and Deployment Scope
I am a sole proprietor managing a few different small business ventures that each have their own phone number. I migrated to OpenPhone thinking it would be an improvement over Google Voice due to the additional business features and customer management options they offered. I don't market heavily via sms. I just need to reliably communicate with customers.
Pros
- charge fees
- In my experience, send you in circles when you need support
- In my experience, randomly change links on their website and create lots of 404s in their documentation
Cons
- In my opinion, support needs to actually help customers instead of copy and paste platitudes
- In my opinion, be more transparent with fees
- In my opinion, stop overselling infrastructure and focus on reliability
Likelihood to Recommend
Switching to OpenPhone was a huge mistake for me. In my experience, it's cost me hours of frustration, wasted money on failed "trust registration", and damaged customer relationships with frequent outages and unreliable service.
Vetted Review
2 years of experience