OpenPhone Manufacturing Reviews & Insights

Score9 out of 10

23 Reviews and Ratings

Community insights

TrustRadius Insights for OpenPhone are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Clear and Intuitive UI: Several users have praised the call routing SMS and text management system for its clear and intuitive user interface. They have mentioned that the UI is great and really intuitive, making it easy for them to efficiently use the system.

Useful Range of Features: Many reviewers appreciate the wide range of features offered by the system. These include call recording, IVR, voicemail recording, and a full history of calls and texts. Having all these functionalities within a single platform has proven to be useful for their business needs.

Integrated Texting System: The integrated texting system has received positive feedback from users. They liked being able to send and receive texts directly from the app. The ability to use emojis and mark messages as unread adds to the system's functionality, according to reviewers.

OpenPhone Reviews

2 Reviews

ManufacturingPackaging & Containers1Consumer Goods1

High quality calls with easy to use transcription and voicemail features

Rating: 10 out of 10

Incentivized

May 20, 2022

Use Cases and Deployment Scope

All of our business calls are directed through OpenPhone. We don't have a dedicated CS team and OP makes it easy to share the responsibility of answering calls.

Pros

We love that it transcribes and sends an email of the transcription.
records all calls
ring on multiple phones
can use our personal phones for it, but distinguish between business and personal calls.

Cons

It would be nice to have it ring a few times for 1 user and then waterfall to other users if the first person doesn't answer.

Likelihood to Recommend

We are a 3-person team and it works well for our purposes. I'm not sure at what point we will outgrow it.

Verified User

C-Level Executive in Customer Service (Consumer Goods company, 1-10 employees)

Vetted Review

1 year of experience

The best thing you can do for your business

Rating: 10 out of 10

Incentivized

May 20, 2022

Use Cases and Deployment Scope

Call tracking is incredible with this. OpenPhone records conversations for your reference later allows automatic text and integrates with many other softwares. OpenPhone has brought our biz to the next level. All of our franchisees love it. We've tried grasshopper, Google voice, and many others. None do it as OpenPhone do it.

Pros

Tracking
Integrations

Cons

Small bugs
Integrate with emails
Categories

Likelihood to Recommend

Small businesses will love OpenPhone for its affordability and versatility. Any company could benefit.

Verified User

Administrator in Corporate (Packaging & Containers company, 11-50 employees)

Vetted Review

1 year of experience

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