OnPay Best App
Use Cases and Deployment Scope
Test
Pros
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Cons
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Return on Investment
- test
Usability
Other Software Used
Sales Performance Management solutions from SAP SuccessFactors
What is OnPay?
OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:
• Run payroll
• Automate taxes
• Let employees do more themselves
• Simplify HR processes
• Offer benefits in any state
OnPay is $49 plus $6 per person each month. The monthly fee includes integrations with QuickBooks, Xero, and time-tracking software, as well as all quarterly and year-end tax filings, and a set of HR tools. OnPay’s team helps users get set up by adding prior wages and employee information. Users can add on integrated benefits, a 401(k) plan, or pay-as-you-go workers' comp.
Categories & Use Cases
Media
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Top Performing Features
Salary revision and increment management
Salary revision is the ability to modify individual employee pay.
Category average: 8.7
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 9
Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 9
Areas for Improvement
Benefit plan administration
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
Category average: 7.9
Reimbursement management
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Category average: 8.1
Fantastic first payroll experience
Use Cases and Deployment Scope
OnPay provides payroll processing services for our small business.
Pros
- Onboarding was exceptional
- Software is easy to use
- Pricing is competitive
- Documentation and support are great
Cons
- Encountered some minor software bugs during setup
- Should undercut their peers in pricing to drive more first-time customers
Return on Investment
- Time savings
- Payroll tax compliance and handling
- Direct deposit prevents having to issue paychecks
Usability
Alternatives Considered
Gusto, Quickbooks Online Payroll and Patriot Payroll
Other Software Used
QuickBooks Online
Great product for small companies and busy leaders
Use Cases and Deployment Scope
We use OnPay for payroll. The biggest solution it provides is an easy-to-use tool to track PTO, employee records and handle all legal aspects of payroll. We recently integrated a 401(k) plan into it to simplify the process of giving employees an easy way to manage their own savings as well as ensure the company's match is paid automatically. In 2026, we'll again integrate an HSA plan into OnPay.
Pros
- Customer service is easy to reach and helpful.
- Easy to set up and run as an employer who's wearing all operations hats.
- Easy to use for employees.
Cons
- It's sometimes difficult to find the right information using the search function, so I end up calling.
- When setting up new employees, it would be helpful to make sure I've filled out everything required.
Return on Investment
- Time and expense savings.
- Confidence that we're in compliance.
Usability
OnPay is WAYYY worth it
Use Cases and Deployment Scope
I am a solo-operation and use OnPay for payroll services.
Pros
- Onboarding was simple and quick with great support
- Running payroll literally takes a few seconds
- user-friendly options to change things as needed
Cons
- I would love to get email reminders to run payroll 2 days in advance
Return on Investment
- An accountant wanted $300/month to take care of the IRS stuff, and OnPay charges something like $40 and does IRS stuff and payroll
Usability
Great Value!
Use Cases and Deployment Scope
We use Onpay across our organization which includes two companies. It helped reduce our payroll costs greatly.
Pros
- Customer service is great. So many ways to address questions.
- It is user friendly and easy to navigate.
Cons
- The only issue I've had is when we use FFCRA sick time I have some difficulty seeing where the deductions happen.
- Wait times for customer service have increased.
Return on Investment
- OnPay has had a great impact on our overall objective which was to cut costs.
Usability
Other Software Used
Microsoft 365, Aptean Made2Manage ERP
