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OnPay Reviews & Insights

Score9.8 out of 10

80 Reviews and Ratings

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Who Buys & Uses OnPay

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Insights from OnPay Reviewers

Based on 9 verified reviews published in the last 18 months

Overview

Synthesised from 9 reviews | Last Published July 9, 2026

OnPay is primarily utilized by organizations for efficient payroll processing, encompassing both employee wages and 1099 contractor payments, thereby addressing critical compensation management and regulatory compliance needs. In TrustRadius reviews, users consistently praise its intuitive interface and streamlined processes, which simplify monthly payroll tasks. Over half of reviewers specifically highlighted the platform's ease of use.

The product also delivers significant time savings, allowing business leaders to focus on core activities, and contributes to cost efficiencies for many. Reviewers frequently report positive returns on investment through enhanced operational efficiency and accurate tax filing. Overall, the sentiment indicates strong satisfaction with OnPay's user experience and supportive customer service.

Pros

  • Intuitive interface and streamlined payroll processes
  • Efficient monthly payroll implementation
  • Responsive and excellent customer support
  • Easy and helpful onboarding experience
  • Significant time savings for business leaders
  • Accurate payroll and tax filing compliance
  • Delivers considerable cost savings
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OnPay Reviews

59 Reviews

OnPay Payroll Processing

Rating: 10 out of 10

Use Cases and Deployment Scope

I recently switched to OnPay for our payroll processing service. The entire process was quick and easy, the customer service was fast to respond to my questions. I just processed our first payroll with them and it was a very easy process. Employee feedback has been positive, too. I would definitely recommend if you are looking for simple, straightforward payroll processing!

Pros

  • Quick to respond to questions
  • They provide easy to understand instructions and information
  • Intuitive website makes entering/updating employee information quick and easy

Likelihood to Recommend

OnPay made it easy to switch payroll companies, which can be a very stressful change. I never had a reason to worry about our employees not being paid on time during the process.
VU
Verified User
Administrator in Human Resources (11-50 employees)
Vetted Review
OnPay
1 year of experience

OnPay is in a league of its own

Rating: 10 out of 10

Use Cases and Deployment Scope

I am a consultant with an LLC. I use OnPay for my own single payroll, and find that it has been an absolute pleasure to use

Pros

  • User Interface is extremely intuitive and simple to use
  • Support team is excellent
  • Getting started was painless

Likelihood to Recommend

My experience with OnPay was so great, compared to ADP it was like night and day... The price, experience and support have been stellar
VU
Verified User
Consultant in Corporate (1-10 employees)
Vetted Review
OnPay
1 year of experience

Highly Recommended

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We just started to use OnPay to run payroll for our organization. Small scale business with 4 employees, but the software is very easy to use.

Pros

  • Onboarding Process
  • Migration of Payroll Services from previous provider
  • Sales process and follow through

Likelihood to Recommend

The sales and onboarding process was excellent and everyone we have worked with seem to be extremely professional and easy to work with.
VU
Verified User
Executive in Sales (1-10 employees)
Vetted Review
OnPay
1 year of experience

New user happy so far

Rating: 8 out of 10

Use Cases and Deployment Scope

I recently switched to OnPay for my company's fairly simple payroll needs.

Pros

  • Quick and streamlined website
  • Easy, proactive onboarding
  • Quick to respond to questions

Cons

  • The help section could include all the terms they use, as they aren't all standard uses

Likelihood to Recommend

Onboarding was super simple, which was a pleasant surprise.
VU
Verified User
Executive in Sales (1-10 employees)
Vetted Review

Great Customer service

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We love OnPay. We have our retirement plan through them as well as Health insurance. They do our payroll as well. The customer service has been amazing and very prompt. I have had issues in the past on how to do things and utilized the chat option, which was amazing. You get an email of the chat after it is all said and done.

Pros

  • Customer Service
  • Payroll
  • Being integrated with some many companies

Cons

  • Send an email on all taxes and forms that they submit showing they are submitted
  • Have a time clock that is available for everyone.

Likelihood to Recommend

Customer Service is HUGE in my eyes and I have not been let down by people checking in or responding with help in a timely manner.
AA
Amy Ankerberg
CEO in Information Technology at Green Logic IT (1-10 employees)
Vetted Review
OnPay
1 year of experience

Love it!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use OnPay to process payroll, primarily for clients who pay on a biweekly basis. It helps us keep compliant with any new payroll laws across many different states and makes the entire process easy and seamless! We would not be able to keep up to date on any new requirements that each state requires, so it is nice that OnPay handles all of that in the background.

Pros

  • Payroll Processing
  • HR Compliance
  • Reporting

Likelihood to Recommend

OnPay works really well in regards to multi state payroll processing. It also is very customizable, so you can handle clients that have bonuses, tips, or other compensation or deductions. The start up and enrolling process is also really simple and OnPay will even do all the data entry for you when switching from another product.
AT
Andrea Tolley
HR in Human Resources at RoofTec (11-50 employees)
Vetted Review
OnPay
1 year of experience

OnPay - The best payroll system out there!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

[...] is a small nonprofit which changed from Quickbooks Payroll to OnPay. QB Payroll was too expensive for just 2 employees. OnPay was not only easy to implement and tie to our accounting system, the system itself was very easy to use. 1st payroll went on without a hitch.

Pros

  • Onboarding - easy and helpful techs
  • Payroll - so easy to implement each month
  • Web based software - I can do payroll anywhere

Likelihood to Recommend

OnPay is perfect for small businesses who don't have a bookkeeper on staff. It is easy to use and can be accessed anywhere, even from home.
VU
Verified User
C-Level Executive in Corporate (1-10 employees)
Vetted Review
OnPay
1 year of experience

OnPay is a winner!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use OnPay for the processing of our employee payroll as well as capturing 1099 payments to our contractors. We also were impressed with the various benefit options/capabilities offered.

Pros

  • great rate
  • ease of use
  • full benefit package options
  • capturing 1099 payment data for contractors
  • responsive customer service team

Cons

  • need longer customer service hours (including on weekends)
  • benefit options not available at times for companies with a small # of employees

Likelihood to Recommend

Overall a great product that serves the HR/payroll and benefit needs of most companies. The benefit options, though, can be lacking for businesses with only a few employees.
BH
Brian Hough
COO in Corporate at ELEVATED PARISH MISSIONS (1-10 employees)
Vetted Review

Happiness is... Using OnPay at our company!

Rating: 10 out of 10

Use Cases and Deployment Scope

We use OnPay for payroll and all payroll things related. We don't have any issues with OnPay. If after the initial training, I am always able to call a customer service representative and receive nothing but excellent help and assistance.

Pros

  • Notifying me when a pay run is scheduled or due.
  • Helps with items that seem impossible for me to find on the site.
  • It lets me run a report choosing the dates that I need; allowing me to decide which employees are on the report.

Cons

  • I don't see what can be changed to make it better. It is very user-friendly.

Likelihood to Recommend

As stated, once you have been trained, it is easy to follow and navigate pay schedules. If there is an issue on my end, there is no problem with contacting customer service, via email or by phone, and they help in real time.
VU
Verified User
Executive in Finance and Accounting (11-50 employees)
Vetted Review
OnPay
3 years of experience