#1 most frequent
United Kingdom of Great Britain and Northern Ireland
50.0%3 installations of 6
What is OnPay?
OnPay's payroll and HR is designed for people who want to spend more time running their business, and less on back-office tasks. The application aims to enable users to:
Categories & Use Cases
Media
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Screenshot of full-service payroll
Top Performing Features
Salary revision and increment management
Salary revision is the ability to modify individual employee pay.
Category average: 8.7
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 9
Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 9
Areas for Improvement
Benefit plan administration
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
Category average: 7.9
Reimbursement management
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Category average: 8.1
Who Buys & Uses OnPay
#2 most frequent
United States of America
50.0%3 installations of 6
Pros
- Intuitive and user-friendly platform for payroll processing
- Easy and supported initial setup/onboarding experience
- Responsive and excellent customer service
OnPay Best App
Use Cases and Deployment Scope
Test
Pros
- test
Cons
- test
Return on Investment
- test
Usability
Other Software Used
Sales Performance Management solutions from SAP SuccessFactors
Fantastic first payroll experience
Use Cases and Deployment Scope
OnPay provides payroll processing services for our small business.
Pros
- Onboarding was exceptional
- Software is easy to use
- Pricing is competitive
- Documentation and support are great
Cons
- Encountered some minor software bugs during setup
- Should undercut their peers in pricing to drive more first-time customers
Return on Investment
- Time savings
- Payroll tax compliance and handling
- Direct deposit prevents having to issue paychecks
Usability
Alternatives Considered
Gusto, Quickbooks Online Payroll and Patriot Payroll
Other Software Used
QuickBooks Online
Great product for small companies and busy leaders
Use Cases and Deployment Scope
We use OnPay for payroll. The biggest solution it provides is an easy-to-use tool to track PTO, employee records and handle all legal aspects of payroll. We recently integrated a 401(k) plan into it to simplify the process of giving employees an easy way to manage their own savings as well as ensure the company's match is paid automatically. In 2026, we'll again integrate an HSA plan into OnPay.
Pros
- Customer service is easy to reach and helpful.
- Easy to set up and run as an employer who's wearing all operations hats.
- Easy to use for employees.
Cons
- It's sometimes difficult to find the right information using the search function, so I end up calling.
- When setting up new employees, it would be helpful to make sure I've filled out everything required.
Return on Investment
- Time and expense savings.
- Confidence that we're in compliance.
Usability
OnPay is WAYYY worth it
Use Cases and Deployment Scope
I am a solo-operation and use OnPay for payroll services.
Pros
- Onboarding was simple and quick with great support
- Running payroll literally takes a few seconds
- user-friendly options to change things as needed
Cons
- I would love to get email reminders to run payroll 2 days in advance
Return on Investment
- An accountant wanted $300/month to take care of the IRS stuff, and OnPay charges something like $40 and does IRS stuff and payroll
Usability
OnPay is a winner!
Use Cases and Deployment Scope
We use OnPay for the processing of our employee payroll as well as capturing 1099 payments to our contractors. We also were impressed with the various benefit options/capabilities offered.
Pros
- great rate
- ease of use
- full benefit package options
- capturing 1099 payment data for contractors
- responsive customer service team
Cons
- need longer customer service hours (including on weekends)
- benefit options not available at times for companies with a small # of employees
Return on Investment
- accuracy in filings
- tax compliance
- made aware of regulatory changes and potential impact
- time savings
Usability
Other Software Used
ADP Global Payroll, Paycom
