#1 most frequent
United States of America
38.5%1,551 installations of 4,033
What is Microsoft Dynamics AX (discontinued)?
Microsoft Dynamics 365 for Finance and Operations (or Dynamics AX) was an ERP product in the Dynamics family. It has been split into separate Dynamics 365 products and is no longer available.
Categories & Use Cases
Top Performing Features
Warehouse Workforce Management
Set goals, measure actuals, and analyze productivity for warehousing tasks and activities
Category average: 6.6
Forecasting
Statistically forecast based on historical patterns and sales input, monitor accuracy and estimate new demand
Category average: 6.9
Pay calculation
Pay calculation provides for computation of employee pay with state and federal deductions.
Category average: 7.1
Areas for Improvement
API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 7.6
Single sign-on capability
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
Category average: 8.3
Credit card processing
The software facilitates credit card processing.
Category average: 7.3
Who Buys & Uses Microsoft Dynamics AX (discontinued)
#2 most frequent
Canada
6.4%258 installations of 4,033
#3 most frequent
Germany
5.9%239 installations of 4,033
D365 helps keep our production alive
Use Cases and Deployment Scope
D365 is utilized as the backbone of the business. We run all of our production, Customer Service, Quality System, warehouse management and Finance through the system. It allows us to see the overall picture of work to produce, work in progress and inventory status. Tracking of customer information and orders is easily accessible. Also, data analysis through embedded Power Bi reports makes tracking current capacity and financial information easily accessible and readable.
Pros
- User setup is easy when tied to an Azure AD.
- Task recordings create wonderful training tools for new hires.
- Integrated Power Bi reports fit seamlessly into the environment.
- Out of the box Data Entities are easy to connect to.
- End user tasks are pretty straightforward.
Cons
- Integrations for not included functionality can be expensive.
- Sorting and searching Work Orders for starting and tracking can be cumbersome.
- Error Reporting on transactions is awful and requires development to be of any use.
- Speed can be inconsistent.
- Cost.
Return on Investment
- The switch from AX on Prem to D365 F&O cloud has been costly.
- ROI has not been realized yet and maintenance costs have whittled away at the budget.
- Other projects are shelved until we get the system fully tuned to our business.
- As we get scheduling up and running it will greatly improve production time accuracy.
Other Software Used
Microsoft Power BI Embedded, Microsoft Teams, Adobe Acrobat DC
Usability
Comprehensive software suite for agility in managing and organizing daily tasks
Pros
- Ability to use the cloud and use Microsoft resources and tools in a managed way
- Integration and agility features in data transformation
- Workplace automation, live access to all financial reports and outcome forecasting
Cons
- The design and construction of the dashboard are more suitable for desktops and laptops, and no attention has been paid to users who want to work through tablets or mobile phones, and UI and UX designers should pay attention to this issue.
- The number of modules and plugins is very large and this is good, but several comprehensive and professional modules should be designed for daily tasks that do not require the installation of several modules for a simple process.
Return on Investment
- Direct communication with the team of employees and customers and reviewing the implementation process of projects live and instantaneously
- Transformation our business to the digital world
Alternatives Considered
SAP ERP
Other Software Used
Microsoft 365 (formerly Office 365), Microsoft Azure, Microsoft Advertising (formerly Bing Ads)
Usability
One of the best ERPs for mid-sized companies
Pros
- ERP
- Accounting
- Product management
- Service agreement / service order management
- Warehousing
Cons
- Large data volume processing
- Mobile sites / apps
- Complicated deployment
Return on Investment
- Fast mass billing for thousands of customers with invoice issuing
- Advanced accounting with intercompany capabilities
- Problematic processing for large data volumes
Alternatives Considered
Microsoft Dynamics 365 Business Central (formerly Dynamics NAV) and Sage 500 ERP
Other Software Used
Salesforce Commerce Cloud, Microsoft SQL Server, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
Microsoft Dynamics AX: an ideal ERP solution for wholesale distribution.
Pros
- Pricing: Microsoft Dynamics AX gives us good flexibility in how we price our products.
- UX: Microsoft Dynamics AX has a good user interface to put valuable information on the screen for users.
- Inventory Management: Microsoft Dynamics AX does a great job at giving us insight into our inventory.
Cons
- Call center does not easily support orders taken from multiple locations.
- Payment integration has been challenging, but ultimately doable.
- There are several minor bugs that pop up from time to time.
Return on Investment
- Dynamics AX has given us greater flexibility and capabilities in creating efficient business processes.
- The implementation process has taken longer than expected.
- Working with Microsoft partners during the implementation has been a struggle.
Alternatives Considered
SAP
Other Software Used
Adobe Acrobat DC, Adobe Illustrator CC, Bluehost
Appreciation of Microsoft Dynamics AX
Pros
- Managing employees from Hiring to retiring. Through the HR module, a recruitment project could be initiated and followed through to receiving applications, conducting interviews, hiring and retiring.
- Stock Management. Items can be managed to ensure that re-order levels are always updated. When re-order level is low, the Microsoft Dynamics Ax allows for a purchase request to be initiated on those items, goes through a workflow of approvals, a request for quote is sent to vendors and then a purchase order sent to chosen vendor.
- Management of payroll system. Employees are created through the HR Module and set up for payroll. Any additional earnings or deduction are applied on the same employee's details to complete the pay structure and this is made possible through the inter module relations in Microsoft Dynamics.
Cons
- Sales Ledger. Currently, the idea behind the sales ledger module is that the company prepares a sales order for another company. I would prefer the developers consider the scenario where a sales order is prepared for the same company but for another branch or unit.
- Postings of issues items are currently possible but none of the modules caters to "departmental material or item request". Further tweaks have been done on our Project Module to cater for this but it's not entirely perfect. This will enable aid in cost allocation per departmental request of materials or items.
- Challenges with the bank module - does not allow for easily reconciliation as the statement from the banks can not be uploaded except for specific format.
Return on Investment
- Timely payment of employee salary and other earnings.
- Reduction in budgeting constraints due to proper stock management using Microsoft Dynamics.
- Improved vendor satisfaction due to timely payment of services rendered.
