Microsoft Dynamics AX (discontinued) Reviews and Ratings

Rating: 9.1 out of 10

Score

9.1 out of 10

Reviews

19 Reviews

Comprehensive software suite for agility in managing and organizing daily tasks

Rating: 9 out of 10

Incentivized

March 23, 2021

Use Cases and Deployment Scope

It combines CRM and ERP in one software suite. Dynamics 365 for Finance and Operations is used in finance and sales development departments, as well as in our subsidiaries and partners throughout the organization so that all offices are connected in an integrated and orderly manner in terms of coordination and data management. The first aid that this platform has given us is to create an access level for each employee. The manager of each department sets a daily to-do list for each person and the person can see it in their daily work dashboard. Each user can only see and access the sections assigned to him. There is coordination in sales, finance, accounting and order, and logistics, and this is a great help in managing services.

Pros

Ability to use the cloud and use Microsoft resources and tools in a managed way
Integration and agility features in data transformation
Workplace automation, live access to all financial reports and outcome forecasting

Cons

The design and construction of the dashboard are more suitable for desktops and laptops, and no attention has been paid to users who want to work through tablets or mobile phones, and UI and UX designers should pay attention to this issue.
The number of modules and plugins is very large and this is good, but several comprehensive and professional modules should be designed for daily tasks that do not require the installation of several modules for a simple process.

Likelihood to Recommend

It integrates fully with the other Microsoft software we use daily, and this coordination speeds up our work and gives us the agility to run easily. For example, in a purchase inquiry, the customer, after submitting a request, identifies the teams that should work on the project, and if they need further review by other people, they are added to the process, and everything is managed seamlessly rather than the sales process. Get the result as fast as possible.

Ali Kazempour

Information Technology Adviser in Information Technology at AZEREX (1-10 employees)

Vetted Review

2 years of experience

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One of the best ERPs for mid-sized companies

Rating: 8 out of 10

Incentivized

April 22, 2020

Use Cases and Deployment Scope

Microsoft Dynamics AX (the new version--Microsoft Dynamics 365 for Finance and Operations--is being implemented now) is our main ERP system used for monthly billing, accounting, payment management, and more.

Pros

ERP
Accounting
Product management
Service agreement / service order management
Warehousing

Cons

Large data volume processing
Mobile sites / apps
Complicated deployment

Likelihood to Recommend

Dynamics AX is certainly a good fit for mid-sized companies that ideally could use the standard functionality out-of-the-box as much as possible.

It is not very good when processing a large volume of transactions, but presumably, it is also not made for that.

The latest version of Dynamics AX--Microsoft Dynamics 365 for Finance and Operations--has proven to be more complicated in terms of customization.

Janis Cehovs

Microsoft Dynamics AX developer in Finance and Accounting at Solera, Inc. (5001-10,000 employees)

Vetted Review

14 years of experience

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Great backbone for D365 Finance, however, customizability is difficult.

Rating: 7 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

This system is used organization-wide as the financial system of record. All employees enter project time sheets, expenses, and the finance team uses it for all AP, AR, tax and project accounting and reporting. We had an older platform and upgrade to take advantage of the continuous updates offered by Microsoft.

Pros

Platform stability.
Support.
Continuous updates.
Life cycles services for deploying and managing environments.

Cons

Complexity of the system - most things require coding.
Mobile workspaces aren’t great and while usable aren’t that intuitive.
Cloud hosted development environments take a long time to configure and deploy databases to.

Likelihood to Recommend

This product is well suited to all Microsoft enterprise clients as it can be bundled with other apps. For smaller organizations this may not be the right application due to complexity and the support team and developers required but may be more applicable to mid to larger sized organizations.

Verified User

Technician in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

A Robust System with Flexibility For Multi National Corporations in ASEAN Region

Rating: 8 out of 10

Incentivized

December 11, 2018

Use Cases and Deployment Scope

Microsoft Dynamics AX is being used in our Asia region for logistics and used across multiple departments in the region for sales. The application is robust enough to serve the users even with high latency connection and low bandwidth while achieving high availability and stability that our users need in the region. It is also compliant with various ASEAN countries regulations for data access and integrity and provide secure access to our team members in the region.

Pros

Microsoft Dynamics AX's scalability to meet our regional office needs provide flexibility to the team's requirements.
Combined with Citrix Xenapp, the application offers seamless access for users on high latency unreliable network connection to the application.
Application maintenance and updates are easy which makes it possible for us to manage remotely considering the servers are located in a remote Asia site.

Cons

Application version upgrade could be simpler to provide easy way to backup config and settings and allow in-place upgrade.
Support of newer and latest operating systems could use improvement in matching the roadmap of other Microsoft products.
Better support of mobile devices and non-Microsoft operating systems without reliance on third-party platforms such as VMware or Citrix products.
Users mention desire for wider support of printing devices and ease of formatting printouts.

Likelihood to Recommend

Microsoft Dynamics AX is well suited for medium to smaller branch offices or operations where SAP products are not suitable due to lack of resources. It interfaces well with SAP for data configuration to have seamless transactions with our main ERP and BI teams, yet still allow smaller branch and satellite offices to do their job. For larger facilities (500 or more employees) we find Microsoft Dynamics AX to be limiting in features and robust role assignments as well as granular workflow to cover the entire operations in manufacturing and refining.

Verified User

Administrator in Information Technology (10,001+ employees)

Vetted Review

6 years of experience

AX in a production company

Rating: 8 out of 10

Incentivized

November 20, 2018

Use Cases and Deployment Scope

We use AX as our main system to manage logistics, purchasing, sales, accounting, reporting, controlling, production and quality. AX is our main system because all the company processes are traced inside. We create orders, trace production; accept material for quality point of view and we generate invoices and manage general accounting transactions.

Pros

Has an easy interface for users so training and learning is fast
The module organization allows an easy integration between processes
It's easy to be customized both on the interface and in adapting the processes to business needs

Cons

Self-reporting for users - the available report seldom fits the users need and often needs to be customized
Definition of standard process workflows - this implies there is too much flexibility
The available documentation, manuals or instructions are very rare and not well designed
MRP run time is too high

Likelihood to Recommend

Well suited in an organization with a clear set of internal processes already mapped and consolidated. You cannot count on the well-defined preset processes in the system. AX is flexible and if a company doesn't have clear processes there is a risk of losing control.

Verified User

C-Level Executive in Information Technology (1001-5000 employees)

Vetted Review

10 years of experience

Dynamite experience with Dynamics!

Rating: 8 out of 10

Incentivized

March 23, 2018

Use Cases and Deployment Scope

Microsoft Dynamics AX is being used as our ERP system by order entry, production, finance, procurement and other departments across the whole organization.

Pros

It is a stable software that generally performs well.
It is integrated well with Microsoft Excel with relative ease of downloading tables, reports, and queries into Excel.
Adaptable to meet business needs.
Item master is comprehensive.

Cons

Our current version (2009) has a complex security setup.
Our older version lacks some in innovation and features.
Our older version cannot share reports and queries across companies.

Likelihood to Recommend

Microsoft Dynamics AX is well suited for a comprehensive ERP system for a small to mid-size organization. It is a solid, base core system with well-designed architecture. From the overview of the upgrade, it contains additional functionality and features. It may be less appropriate for very large, complex organizations. I would not recommend for use as a reporting and/or analysis software.

Verified User

Analyst in Finance and Accounting (1001-5000 employees)

Vetted Review

5 years of experience

Microsoft Dynamics AX: an ideal ERP solution for wholesale distribution.

Rating: 9 out of 10

Incentivized

December 4, 2017

Use Cases and Deployment Scope

Our organization is using Microsoft Dynamics AX across our entire organization. As a wholesale distributor, we are using AX as an ERP to manage inventory, sales, accounting, procurement, and more. AX gives us a single solution to manage our organization and create more efficiencies in our business processes.

Pros

Pricing: Microsoft Dynamics AX gives us good flexibility in how we price our products.
UX: Microsoft Dynamics AX has a good user interface to put valuable information on the screen for users.
Inventory Management: Microsoft Dynamics AX does a great job at giving us insight into our inventory.

Cons

Call center does not easily support orders taken from multiple locations.
Payment integration has been challenging, but ultimately doable.
There are several minor bugs that pop up from time to time.

Likelihood to Recommend

Microsoft Dynamics AX is suitable for medium to large organizations that are looking for an Enterprise Resource Planning solution that provides a single solution for managing multiple business processes and reporting and transaction requirements. Dynamics AX has proven to be a good solution for our wholesale business.

Caleb Unruh

Marketing Director in Marketing at The Master's Craft Flooring Company (51-200 employees)

Vetted Review

3 years of experience

View profile

Appreciation of Microsoft Dynamics AX

Rating: 8 out of 10

Incentivized

September 13, 2017

Use Cases and Deployment Scope

Microsoft Dynamics is used across the whole organisation. It assists in the recruitment and selection process of new employees. It also helps streamline payroll processes by feeding off information from the HR module in the system. Stock management is also streamlined as purchases and issues of items from store are easily managed through the purchase ledger module. Finally, the use of the "Port call module" addresses the issues relating to vessels calling to the Port to ensure that the proper information relating to the vessel is capture which will eventually translate into proper charges.

Pros

Managing employees from Hiring to retiring. Through the HR module, a recruitment project could be initiated and followed through to receiving applications, conducting interviews, hiring and retiring.
Stock Management. Items can be managed to ensure that re-order levels are always updated. When re-order level is low, the Microsoft Dynamics Ax allows for a purchase request to be initiated on those items, goes through a workflow of approvals, a request for quote is sent to vendors and then a purchase order sent to chosen vendor.
Management of payroll system. Employees are created through the HR Module and set up for payroll. Any additional earnings or deduction are applied on the same employee's details to complete the pay structure and this is made possible through the inter module relations in Microsoft Dynamics.

Cons

Sales Ledger. Currently, the idea behind the sales ledger module is that the company prepares a sales order for another company. I would prefer the developers consider the scenario where a sales order is prepared for the same company but for another branch or unit.
Postings of issues items are currently possible but none of the modules caters to "departmental material or item request". Further tweaks have been done on our Project Module to cater for this but it's not entirely perfect. This will enable aid in cost allocation per departmental request of materials or items.
Challenges with the bank module - does not allow for easily reconciliation as the statement from the banks can not be uploaded except for specific format.

Likelihood to Recommend

[Microsoft Dynamics AX is well suited] In the set up of an employee from the HR module through to the payroll system. An employee is created with all of his compensations, benefits and basic pay details. Information is upgraded through the payroll system by applying all necessary earning and deductions to ensure the right payslip is generated on payment. General ledger is used to record all payment vouchers referencing such transaction before bank details of employee is credited.

Felix Adusei Tuffour

Assistant I.T. Auditor at Ghana Ports and Harbours Authority (1001-5000 employees)

Vetted Review

5 years of experience

View profile

Microsoft Dynamics AX Review

Rating: 7 out of 10

Incentivized

September 6, 2017

Use Cases and Deployment Scope

This is the main ERP system of the company.All departments of the company use Microsoft Dynamics AX, including Sales, Sales Operations, Sales Planning, Logistics, Accounting, Finance, Production.

Pros

Microsoft Dynamics AX can export data directly from the system to an Excel spreadsheet just by a click.
Microsoft Dynamics AX allows us to switch entity while still keeping our customized view of display.
Microsoft Dynamics AX is easier for FX conversion.

Cons

Microsoft Dynamics AX has all data, however, converting data to a report needs to go through via another solution. We used Sales Cube (very slow and not user friendly in settings), then we switched to Anaplan.
Bringing new fields into the current data set is sometimes confusing.
It would be better if we could schedule some daily refresh data saved automatically from Microsoft Dynamics AX to the public drive by end-users themselves.

Likelihood to Recommend

In the past we used ADS as the company's ERP system, the data extract was super complicated.It is saved on a public drive, as a txt file, and then needs to be cut manually.With the implementation of Microsoft Dynamics AX, it is so easy for us to get the raw data extracted just by clicking Ctrl+G.

Verified User

Employee in Sales (501-1000 employees)

Vetted Review

3 years of experience

Dynamics AX - Great ERP

Rating: 8 out of 10

Incentivized

August 4, 2017

Use Cases and Deployment Scope

Dynamics AX is used by our entire organization as our enterprise ERP solution.

Pros

Excellent visual representation of data
Overwhelming amount of information available at most at a click
Data is interconnected between departments and business processes very well

Cons

Lots of extra fields and data that is unneeded
Performance can be slow

Likelihood to Recommend

Good for growing companies that are looking for a thorough solution at a decent price. Probably not the best for very small or very large companies.

Verified User

Employee in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience

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Appreciation of Microsoft Dynamics AX

Rating: 8 out of 10

Incentivized

September 13, 2017

Use Cases and Deployment Scope

Pros

Managing employees from Hiring to retiring. Through the HR module, a recruitment project could be initiated and followed through to receiving applications, conducting interviews, hiring and retiring.
Stock Management. Items can be managed to ensure that re-order levels are always updated. When re-order level is low, the Microsoft Dynamics Ax allows for a purchase request to be initiated on those items, goes through a workflow of approvals, a request for quote is sent to vendors and then a purchase order sent to chosen vendor.
Management of payroll system. Employees are created through the HR Module and set up for payroll. Any additional earnings or deduction are applied on the same employee's details to complete the pay structure and this is made possible through the inter module relations in Microsoft Dynamics.

Cons

Sales Ledger. Currently, the idea behind the sales ledger module is that the company prepares a sales order for another company. I would prefer the developers consider the scenario where a sales order is prepared for the same company but for another branch or unit.
Postings of issues items are currently possible but none of the modules caters to "departmental material or item request". Further tweaks have been done on our Project Module to cater for this but it's not entirely perfect. This will enable aid in cost allocation per departmental request of materials or items.
Challenges with the bank module - does not allow for easily reconciliation as the statement from the banks can not be uploaded except for specific format.

Likelihood to Recommend

Felix Adusei Tuffour

Assistant I.T. Auditor at Ghana Ports and Harbours Authority (1001-5000 employees)

Vetted Review

5 years of experience

View profile