Microsoft Dynamics AX (discontinued) Professional, Scientific, and Technical Services Reviews & Insights

It combines CRM and ERP in one software suite. Dynamics 365 for Finance and Operations is used in finance and sales development departments, as well as in our subsidiaries and partners throughout the organization so that all offices are connected in an integrated and orderly manner in terms of coordination and data management. The first aid that this platform has given us is to create an access level for each employee. The manager of each department sets a daily to-do list for each person and the person can see it in their daily work dashboard. Each user can only see and access the sections assigned to him. There is coordination in sales, finance, accounting and order, and logistics, and this is a great help in managing services.

It integrates fully with the other Microsoft software we use daily, and this coordination speeds up our work and gives us the agility to run easily. For example, in a purchase inquiry, the customer, after submitting a request, identifies the teams that should work on the project, and if they need further review by other people, they are added to the process, and everything is managed seamlessly rather than the sales process. Get the result as fast as possible.

This system is used organization-wide as the financial system of record. All employees enter project time sheets, expenses, and the finance team uses it for all AP, AR, tax and project accounting and reporting. We had an older platform and upgrade to take advantage of the continuous updates offered by Microsoft.

This product is well suited to all Microsoft enterprise clients as it can be bundled with other apps. For smaller organizations this may not be the right application due to complexity and the support team and developers required but may be more applicable to mid to larger sized organizations.

As my capacity as a consultant, I've overseen Dynamics AX deployments for five organizations in industries such as distribution, manufacturing and professional services. Four of these involved international operations. In all cases there was a requirement to convert to a more powerful ERP solution.

Dynamics AX is well suited for most industries in its current state; however, it has limited capacity to support multi-conglomerate operations on an international level compared to Oracle and SAP.

Microsoft Dynamics AX is used across various departments with our customers. In some cases there are separate systems for inventory, A/R and the integration and management of bi-directional data is easy to setup and maintain. It addresses costing of inventory, speeds the time to close for the finance teams, and with inter-operability with Office (Word, Excel, Visio) it is fast to train new users.

My company implements Microsoft Dynamics, and I have seen how this tools helps them to address different needs, from the product design, to procurement, planning, manufacturing execution, sales and shipping.

Appropriate: For small and medium companies, for enterprises that are a cluster of small or medium companies, for companies that are using lean manufacturing. Less Appropriate: For big enterprises.

Dynamics AX MES does not appear to be built for large enterprise needs, but more small and medium, possibly large single facility, manufacturing. The price and capabilities against large enterprise competitor products reflect the same. It is a good Lean Manufacturing product.