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Mattermost

Score8.9 out of 10

116 Reviews and Ratings

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What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Categories & Use Cases

Media

Channels: All team communications in one place.
Playbooks: Orchestrates work across tools and teams.
Boards: Project planning and milestones.
Connections: Unites the entire technology stack through a single point of collaboration.

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Key Features

Learn about the best (and worst!) features Mattermost has to offer, as determined by TrustRadius' reviewers.
Based on 116 ratings of Mattermost's features
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Top Performing Features

  • Device sync

    Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

    Category average: 8.2

  • Access control

    Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.

    Category average: 8

  • Video files

    Supports video file types

    Category average: 7.5

Areas for Improvement

  • Workflow Automation

    Workflow automation is the ability to route work requests along an approval process automatically.

    Category average: 6.8

  • Task Management

    This includes the ability to plan, track, collaborate and report on tasks.

    Category average: 7.5

  • Internal knowledgebase

    Users can author or access “How-to” help and reference tips about internal processes.

    Category average: 7.5

Reviews

What users are saying about Mattermost.
View all reviews

Mattermost for data security and transparency

Incentivized
Atlas VieiraView profile
Ops and Project Analyst in Research & Development at Tera (51-200 employees employees)

Use Cases and Deployment Scope

Our operation had employees and freelancing contractors and we used Mattermost to facilitated the communication while restricting the freelancers' access to some specific information and groups. I didn't have access to the product on an admin level, but it was clear to everyone that it came as an easier option to set up.

Pros

  • Easy to set up
  • Control over who has access
  • Best option on a cost benefit perspective

Cons

  • The tool and support was entirely in English
  • No built-in video chat

Return on Investment

  • Control over access
  • Easy communication
  • Data transparency

Alternatives Considered

Slack and Discord

Other Software Used

Jira Software, Grafana

Mattermost is great for collaboration and communication

Incentivized
Muhammad Rohan
Director in Information Technology at Devtics Technologies (11-50 employees employees)

Use Cases and Deployment Scope

It supports the communication aspect of project management. The collaboration of the teams and management is the most important in an organization and it's best in cases of multiple teams and bigger projects because it helps in WBS.

Pros

  • Team Collaboration
  • Communication
  • Multi Platform Support
  • Security
  • Screen Sharing
  • Self Hosted
  • Desktop and Mobile App

Cons

  • Call glitches sometimes
  • Limitations on File Sharing
  • UI can be improved although it's simple for new users
  • Its own video conferencing has limitations of users
  • Search feature can be made better

Return on Investment

  • It's cheaper than it's compatitor
  • It has self hosting feature
  • It secure with end to end encryption
  • Division of chats and threads

Alternatives Considered

Slack, Skype for Business and now part of Microsoft Teams

Other Software Used

Slack, Trello, Skype, ClickUp

A secure alternative to using Slack and Teams

Incentivized
Jeremy Herman
Engineer in Information Technology at Novatech (501-1000 employees employees)

Use Cases and Deployment Scope

Our organization is trying to achieve SOC 2 compliance right now. Many of our clients are government contractors, so it is imperative that passwords and government information is not leaked. We tested it with just a handful of employees at first to see how easy it would be to deploy on-prem. The main idea was to have a communication platform that is more secure to achieve compliance.

Pros

  • It can be deployed to a secure on-prem Linux Server
  • It meets many of the checklists for Cybersecurity Insurance
  • The ease of use for new users is good. The layout is self-explanatory

Cons

  • There is no free version to at least try out the service
  • The cost is much higher than using the Microsoft equivalent
  • We could not find a way to communicate over video using the platform

Return on Investment

  • The application provided a good talking point when trying to attract new clients.
  • We were able to easily check off compliance checkboxes while using it.
  • The ROI was not there for us yet. We do not have enough customers that are government contractors to justify spending close to ten dollars per user at this time.

Alternatives Considered

Slack

Other Software Used

Microsoft Teams, Slack

Mattermost is what matters most!

Incentivized
Momen Eldyrani
SF Admin in Information Technology at IRUSA (51-200 employees employees)

Use Cases and Deployment Scope

Mattermost is very beneficial when you have departments that collaborate on internal documentation together. There are many features in addition to that but the most important one, for us, is a central hub designed to bring our departments, tools, and information to the rest of the organization. Very useful tool.

Pros

  • Sharing Information
  • Securing Information
  • Coloration on Information

Cons

  • UI is very technical
  • Simple Layouts can be introduced
  • Internal Sharing via Public Link

Return on Investment

  • Instant Collaboration Comments
  • ROI increase based on engagement
  • No need for external 3rd app to secure your communication

Alternatives Considered

Slack and Google Chat

Other Software Used

Slack

Control your ChatOps Data with Mattermost

Incentivized
Justin Leopold
Automation Architect in Information Technology at City of Denver (10,001+ employees employees)

Use Cases and Deployment Scope

<div>Mattermost is used by the infrastructure team as the main communication platform. It's also used for alert aggregation and chat-ops like functionality.

</div><div>Using google chat before left a lot of gaps for team collaboration and chat-ops functionality. The value of being able to search past messages has also been extremely useful. This product also is open source which is part of the IT organizations values.

</div>

Pros

  • Chat and chat groups functionality
  • Simple and robust webhooks
  • Easy to use and understand web interface
  • Easily searchable chats and groups

Cons

  • Update process isn't as streamlined as I would like
  • Not as easy to integrate outside services as other chat platforms
  • Using a third party identity wasn't straightforward or was costly
  • This might have changed but RBAC style access controls were quite limited

Return on Investment

  • Much greater real time communication that isn't lumped into the entire Google ecosystem.
  • Webhooks allowed much, much greater visibility for various alarm conditions as well as some automated remediation.
  • Searchable chats and control of retention allowed chats to cover some documentation gaps.

Alternatives Considered

Slack, Microsoft Teams and Google Chat

Other Software Used

Red Hat Ansible Automation Platform, Microsoft Visual Studio Code, GitHub Copilot, Azure DevOps Services

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