Mattermost

Score8.9 out of 10

116 Reviews and Ratings

What is Mattermost?

Mattermost from the company of the same name in Palo Alto is a messaging, collaboration and communication platform providing high security and compliance for the businesses that need it.

Categories & Use Cases

Media

Screenshot of Channels: All team communications in one place.

Screenshot of Playbooks: Orchestrates work across tools and teams.

Screenshot of Boards: Project planning and milestones.

Screenshot of Connections: Unites the entire technology stack through a single point of collaboration.

1 / 4

Screenshot of Channels: All team communications in one place.

Device sync
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Category average: 8.2
Access control
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
Category average: 8
Video files
Supports video file types
Category average: 7.5

Workflow Automation
Workflow automation is the ability to route work requests along an approval process automatically.
Category average: 6.8
Task Management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 7.5
Internal knowledgebase
Users can author or access “How-to” help and reference tips about internal processes.
Category average: 7.4

Atlas Vieira View profile

Ops and Project Analyst in Research & Development at Tera (51-200 employees employees)

Use Cases and Deployment Scope

Our operation had employees and freelancing contractors and we used Mattermost to facilitated the communication while restricting the freelancers' access to some specific information and groups. I didn't have access to the product on an admin level, but it was clear to everyone that it came as an easier option to set up.

Pros

Easy to set up
Control over who has access
Best option on a cost benefit perspective

Cons

The tool and support was entirely in English
No built-in video chat

Return on Investment

Control over access
Easy communication
Data transparency

Alternatives Considered

Slack and Discord

Other Software Used

Jira Software, Grafana

Muhammad Rohan

Director in Information Technology at Devtics Technologies (11-50 employees employees)

Use Cases and Deployment Scope

It supports the communication aspect of project management. The collaboration of the teams and management is the most important in an organization and it's best in cases of multiple teams and bigger projects because it helps in WBS.

Pros

Team Collaboration
Communication
Multi Platform Support
Security
Screen Sharing
Self Hosted
Desktop and Mobile App

Cons

Call glitches sometimes
Limitations on File Sharing
UI can be improved although it's simple for new users
Its own video conferencing has limitations of users
Search feature can be made better

Return on Investment

It's cheaper than it's compatitor
It has self hosting feature
It secure with end to end encryption
Division of chats and threads

Alternatives Considered

Slack, Skype for Business and now part of Microsoft Teams

Other Software Used

Slack, Trello, Skype, ClickUp

Jeremy Herman

Engineer in Information Technology at Novatech (501-1000 employees employees)

Use Cases and Deployment Scope

Our organization is trying to achieve SOC 2 compliance right now. Many of our clients are government contractors, so it is imperative that passwords and government information is not leaked. We tested it with just a handful of employees at first to see how easy it would be to deploy on-prem. The main idea was to have a communication platform that is more secure to achieve compliance.

Pros

It can be deployed to a secure on-prem Linux Server
It meets many of the checklists for Cybersecurity Insurance
The ease of use for new users is good. The layout is self-explanatory

Cons

There is no free version to at least try out the service
The cost is much higher than using the Microsoft equivalent
We could not find a way to communicate over video using the platform

Return on Investment

The application provided a good talking point when trying to attract new clients.
We were able to easily check off compliance checkboxes while using it.
The ROI was not there for us yet. We do not have enough customers that are government contractors to justify spending close to ten dollars per user at this time.

Alternatives Considered

Slack

Other Software Used

Microsoft Teams, Slack

Momen Eldyrani

SF Admin in Information Technology at IRUSA (51-200 employees employees)

Use Cases and Deployment Scope

Mattermost is very beneficial when you have departments that collaborate on internal documentation together. There are many features in addition to that but the most important one, for us, is a central hub designed to bring our departments, tools, and information to the rest of the organization. Very useful tool.

Pros

Sharing Information
Securing Information
Coloration on Information

Cons

UI is very technical
Simple Layouts can be introduced
Internal Sharing via Public Link

Return on Investment

Instant Collaboration Comments
ROI increase based on engagement
No need for external 3rd app to secure your communication

Alternatives Considered

Slack and Google Chat

Other Software Used

Slack

Justin Leopold

Automation Architect in Information Technology at City of Denver (10,001+ employees employees)

Use Cases and Deployment Scope

Mattermost is used by the infrastructure team as the main communication platform. It's also used for alert aggregation and chat-ops like functionality.

Using google chat before left a lot of gaps for team collaboration and chat-ops functionality. The value of being able to search past messages has also been extremely useful. This product also is open source which is part of the IT organizations values.

Pros

Chat and chat groups functionality
Simple and robust webhooks
Easy to use and understand web interface
Easily searchable chats and groups

Cons

Update process isn't as streamlined as I would like
Not as easy to integrate outside services as other chat platforms
Using a third party identity wasn't straightforward or was costly
This might have changed but RBAC style access controls were quite limited

Return on Investment

Much greater real time communication that isn't lumped into the entire Google ecosystem.
Webhooks allowed much, much greater visibility for various alarm conditions as well as some automated remediation.
Searchable chats and control of retention allowed chats to cover some documentation gaps.

Alternatives Considered

Slack, Microsoft Teams and Google Chat

Other Software Used

Red Hat Ansible Automation Platform, Microsoft Visual Studio Code, GitHub Copilot, Azure DevOps Services

Mattermost

What is Mattermost?

Categories & Use Cases

Media

Key Features

Top Performing Features

Device sync

Access control

Video files

Areas for Improvement

Workflow Automation

Task Management

Internal knowledgebase

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Related Products