Insights from LogMeIn Rescue Reviewers
Based on 21 verified reviews published in the last 18 months
Overview
Synthesised from 21 reviews | Last Published April 23, 2026
This product assessment of LogMeIn Rescue is based on a synthesis of 21 recent reviews, covering overall satisfaction, strengths, and areas for improvement. LogMeIn Rescue is primarily used for remote IT support, with 67% of reviewers citing this as a key application. Many users also leverage the software for remote access to user machines (52%) and troubleshooting software issues (48%). The platform excels in providing remote access capabilities, with 33% of reviewers praising its ability to control user desktops and access client machines. A notable strength is the automatic reconnection feature after a reboot, appreciated by 14% of users. However, some users have identified areas needing improvement. Issues with the user interface, connection stability, and overall performance are each noted by 14% of reviewers. These include a perceived dated interface, connection failures, and performance slowdowns, particularly in low-bandwidth environments. Despite these drawbacks, LogMeIn Rescue offers a valuable solution for organizations needing robust remote support and access capabilities, especially for resolving issues difficult to address over the phone.
Pros
- Robust remote access capabilities, enabling control of user desktops and access to client machines.
- Automatic reconnection after reboot, ensuring uninterrupted support sessions.
- File transfer and management between devices, streamlining support workflows.
- Ability to manage multiple sessions or screens simultaneously, enhancing efficiency for support teams.
- Ease of use and fast connection speeds for efficient remote support.
Cons
- Dated user interface requiring a visual refresh.
- Inconsistent connection stability, leading to dropped sessions and connection failures.
- Performance slowdowns, especially in low-bandwidth environments.
- Lack of native unattended remote access client installation.
- File transfer speeds could be improved, and Mac compatibility has limitations.