Insights from LogMeIn Rescue Reviewers
Based on 21 verified reviews published in the last 18 months
Describe how you use LogMeIn Rescue in your organization. What are the business problems the product addresses and what is the scope of your use case?
21 answeredThis report synthesizes 21 recent reviews to understand how users are leveraging LogMeIn Rescue within their organizations, focusing on the business problems the product addresses and the scope of use cases. A strong theme is the use of LogMeIn Rescue for remote IT support, with 67% (14 of 21) of reviewers mentioning this application. Many also use it for remote access to user machines (52%, 11 of 21). A substantial portion of users leverage the software for troubleshooting software issues (48%, 10 of 21). Further, reviewers use LogMeIn Rescue for software installations and updates (33%, 7 of 21) and to facilitate customer support (29%, 6 of 21). The tool is frequently utilized to resolve issues that are difficult to address over the phone, especially for remote workers and distributed teams.
Remote IT Support
14 mentionsA majority of reviewers (67%, 14 of 21) use LogMeIn Rescue for remote IT support, citing its ability to facilitate trou…
A majority of reviewers (67%, 14 of 21) use LogMeIn Rescue for remote IT support, citing its ability to facilitate troubleshooting, software installations, and system diagnostics across different operating systems. Reviewers appreciate the ability to gain admin access, manage multiple monitors, and support connected hardware, which is particularly useful when users struggle with phone-based instructions.
Remote Access for Users
11 mentionsOver half of the reviewers (52%, 11 of 21) use LogMeIn Rescue for remote access, particularly for work-from-home employ…
Over half of the reviewers (52%, 11 of 21) use LogMeIn Rescue for remote access, particularly for work-from-home employees and in situations where primary remote access tools encounter issues. Reviewers find it valuable for mirroring into client devices and accessing machines for remote workers, which allows them to troubleshoot problems and install software and updates.
Troubleshooting Software Issues
10 mentionsAlmost half of the reviewers (48%, 10 of 21) use LogMeIn Rescue to troubleshoot software issues. This includes tasks su…
Almost half of the reviewers (48%, 10 of 21) use LogMeIn Rescue to troubleshoot software issues. This includes tasks such as diagnosing problems, installing software, updating drivers, and resolving various technical issues. The ability to remotely connect and view customer screens is seen as crucial for effectively addressing software-related challenges.
Software Installation/Updates
7 mentionsOne third of the reviewers (33%, 7 of 21) report using LogMeIn Rescue for software installations and updates. Reviewers…
One third of the reviewers (33%, 7 of 21) report using LogMeIn Rescue for software installations and updates. Reviewers highlighted the ability to perform these tasks remotely, even with elevated admin privileges. This functionality is particularly useful for maintaining systems and resolving technical issues efficiently.
Facilitating Customer Support
6 mentionsAbout 29% (6 of 21) of reviewers use LogMeIn Rescue to improve their customer support capabilities. They use it to mirr…
About 29% (6 of 21) of reviewers use LogMeIn Rescue to improve their customer support capabilities. They use it to mirror client devices, troubleshoot software issues, and remotely support hardware and software. The tool enables them to provide better assistance, especially when clients have difficulty explaining their issues or following instructions.
Please provide some detailed examples of areas where LogMeIn Rescue has room for improvement.
21 answeredThis analysis of 21 recent LogMeIn Rescue reviews identifies areas where users see room for improvement. Several reviews (14% each) mention issues with the user interface, connection stability, and overall performance. Specifically, reviewers describe the interface as dated and suggest a visual refresh. Connection problems include failures to connect, dropped sessions, and the need to reboot client systems. Performance concerns center on slowness and loading times, especially in low-bandwidth environments. Additionally, 14% of reviewers request new features, such as the ability to install a client application for unattended remote access, save passwords, and lock the remote user's keyboard and mouse. Less prevalent, but still noted, are concerns about file transfer speeds and limitations with Mac compatibility, each cited by 10% of reviewers.
User Interface
3 mentionsThree reviewers (14%) suggest the user interface needs updating. They consider the current design dated and in need of…
Three reviewers (14%) suggest the user interface needs updating. They consider the current design dated and in need of a visual refresh.
Connection Issues
3 mentionsConnection problems are noted by 14% of reviewers. Issues include difficulty connecting, maintaining stable connections…
Connection problems are noted by 14% of reviewers. Issues include difficulty connecting, maintaining stable connections, and the need for client reboots when sessions do not close properly.
Performance Issues
3 mentionsThree reviewers (14%) cite performance issues, particularly slowness, long loading times, and poor session performance…
Three reviewers (14%) cite performance issues, particularly slowness, long loading times, and poor session performance on low bandwidth connections.
Feature Requests
3 mentions14% of reviewers suggest new features that could improve the product. These include the ability to install a client app…
14% of reviewers suggest new features that could improve the product. These include the ability to install a client application for unattended remote access, save passwords per client, and lock the remote user's keyboard and mouse during sessions.
File Transfer
2 mentionsTwo reviewers (10%) express dissatisfaction with the file transfer capabilities. They cite the need for simpler multi-f…
Two reviewers (10%) express dissatisfaction with the file transfer capabilities. They cite the need for simpler multi-file transfers and report that the feature can be very slow.
Please provide some detailed examples of things that LogMeIn Rescue does particularly well.
21 answeredThis analysis of 21 recent LogMeIn Rescue reviews identifies the aspects of the product that users highlight as particularly strong. A significant portion of reviewers (33%, 7 of 21) praise its remote access capabilities, citing the ability to control user desktops and access client machines. The software's ability to reconnect automatically after a reboot is also appreciated by some users (14%, 3 of 21). Further capabilities mentioned by 14% (3 of 21) of reviewers include file transfer and management between devices, as well as the ability to manage multiple sessions or screens simultaneously. Ease of use and fast connection speeds are each noted by 10% (2 of 21) of reviewers, rounding out the key strengths identified in the reviews.
Remote access
7 mentionsA substantial number of reviewers (33%, 7 of 21) value LogMeIn Rescue for its remote access capabilities, which allow t…
A substantial number of reviewers (33%, 7 of 21) value LogMeIn Rescue for its remote access capabilities, which allow them to control user desktops and provide remote support. Reviewers specifically appreciate the software's ability to access client machines and remotely access devices.
Reconnect after reboot
3 mentionsA notable portion of users (14%, 3 of 21) highlight the automatic reconnect feature after a reboot as a significant adv…
A notable portion of users (14%, 3 of 21) highlight the automatic reconnect feature after a reboot as a significant advantage. This functionality ensures that sessions are not interrupted and can be resumed seamlessly.
File transfer/management
3 mentionsFile transfer and management capabilities are appreciated by some reviewers (14%, 3 of 21). Users find it valuable to b…
File transfer and management capabilities are appreciated by some reviewers (14%, 3 of 21). Users find it valuable to be able to transfer files between local and remote devices, as well as manage files effectively.
Multiple sessions/screens
3 mentionsThe ability to manage multiple sessions or screens simultaneously is seen as a positive feature by 14% (3 of 21) of rev…
The ability to manage multiple sessions or screens simultaneously is seen as a positive feature by 14% (3 of 21) of reviewers. Users appreciate being able to view multiple screens and easily switch between sessions.
Ease of use
2 mentionsA smaller segment of users (10%, 2 of 21) emphasize the ease of use of LogMeIn Rescue. They find the software easy to u…
A smaller segment of users (10%, 2 of 21) emphasize the ease of use of LogMeIn Rescue. They find the software easy to use and appreciate the simplicity of remembering the website address.