LogMeIn Rescue Reviews and Ratings

Rating: 8.7 out of 10

Score

8.7 out of 10

Community insights

TrustRadius Insights for LogMeIn Rescue are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy Installation Process: Users have found the installation process to be straightforward, enabling them to set up remote access quickly and efficiently.

Efficient Troubleshooting: Reviewers appreciate features like switching between monitors on the remote system and obtaining system configuration information without command windows, which streamline troubleshooting tasks.

Seamless Data Transfer: The clipboard synchronization and file transfer functionality have been praised for facilitating smooth data transfer between devices during remote sessions. Convenient Unattended Access: Users value the unattended access feature for upgrades and configuration changes without customer input, enhancing convenience and efficiency.

Quick Diagnostics Capability: The quick diagnostics capability is highlighted by users for efficient issue resolution during remote support sessions.

Enhanced Support Capabilities: Users commend the capability to remote into mobile devices, collaborate with techs during sessions, transfer files, and remotely start user PCs for enhanced support capabilities.

Reviews

221 Reviews

LogMeIn Rescue is the only SOS signal you need for user support

Rating: 10 out of 10

Incentivized

April 23, 2025

Use Cases and Deployment Scope

When you have work-from-home employees and various work locations, LogMeIn Rescue is a game changer. We can't all be everywhere at once. When you have a sales office and a business office in different locations in the same city, remote assistance becomes a crucial and necessary tool. When you have work-from-home employees in different cities, remote assistance is the only way to address technical problems without having to fly out and deal with them in person.

Pros

Control the user desktop for remote assistance.
Transfer files from a local to a remote device.
Allow unattended access to remote devices.
Automatic reconnect after reboot.

Cons

I would like to see more color schemes.
Better and more intuitive help features.
A more updated user interface.

Likelihood to Recommend

LogMeIn Rescue is fantastic at resolving device issues when users are away from the office/desk and the unattended access feature is used. When interrupting user workflow means less productivity and potentially less money for the organization, this tool is fantastic at allowing the resolution of issues without being on-premise and without having the user present.

Carlos Alvarez

Information Technology Director in Information Technology at Amatheon Animal Health (51-200 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

LogMeIn Rescue Review

Rating: 10 out of 10

Incentivized

April 22, 2025

Use Cases and Deployment Scope

I work at [...] and we use LogMeIn Rescue to do about 75% of our job. We remote in to customers' Point of Sale Terminals, [...] Payment devices, and even sometimes laptops in order to troubleshoot their devices the best we can. Our job is to help the customer run their business as smoothly as possible, and LogMeIn Rescue allows me to do so efficiently. Without it, I would be unable to do my job.

Pros

Remote in to others' devices
Allow us to control other devices
Allows us to transfer data from one device to another

Cons

Establishing a connection faster
Better stability when remoting in
Phone contact through the app

Likelihood to Recommend

LogMeIn Rescue is ideal for when you are helping customers over the phone and you need to remote in to their devices to troubleshoot and or train them on how to use them. It is less appropriate to use when you are trying to do a face-to-face interaction with the customer.

Christopher DeClou

Customer Support Consultant in Customer Service at Epos Now (5001-10,000 employees)

Vetted Review

1 year of experience

View profile

{...} user's

Rating: 10 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

I use LogMeIn Rescue for help some client in the world of juridiction, this app is easy to use and it's fast to take the hand on the computer. I'm an assistant of juridiction and comptabilty app and for this work i need to have the hand on the computer for help the people with difficulty

Pros

Take the hand easy
Connection is very fast
Good support
A lot of details

Cons

Desktop
Script
record the session

Likelihood to Recommend

Sometimes customers are stuck because our software is buggy and they give us a hand so that we can intervene on their workstation remotely and allow us to resolve various problems. It is quite simple to connect and be able to navigate on the customer's computer as if it were our own and for this LogMeIn Rescue is perfect

Par moment des clients sont bloqué car notre logiciel bug et ils nous donnent la main afin que nous puissions intervenir sur leurs poste à distance et nous permettre de résoudre différent problème. Il est assez simple de se connecter et de pouvoir naviguer sur l'ordinateur du client comme si c'était le notre et pour cela LogMeIn Rescue est parfait

<i> Parts of this review were originally written in French and have been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.</i>

Verified User

Administrative Assistant in Finance and Accounting (51-200 employees)

Vetted Review

1 year of experience

LogMeIn Rescue fills the remote access gaps.

Rating: 10 out of 10

Incentivized

April 15, 2025

Use Cases and Deployment Scope

With LogMeIn Rescue Central as our primary remote access tool, LogMeIn Rescue helps us fill the gaps when our clients either turn up with a new computer, or for some reason LogMeIn Rescue Central is having issues on any given computer.

Pros

Auto-Reconnect of sessions after reboot.
Easy top-bar organization of multiple connections
Ability to share a connection to another technician.

Cons

Loading time of connections
Clearer instructions for MAC users to make necessary permission changes.

Likelihood to Recommend

Best suited for new workstations that are remote, and which you anticipate making multiple reboots. Easy file transfers are great too.

Justin Strickland

Project Supervisor in Information Technology at MME Consulting, Inc. (11-50 employees)

Vetted Review

6 years of experience

Rescue is the Support Life Savior

Rating: 7 out of 10

Incentivized

March 5, 2025

Use Cases and Deployment Scope

I use LogMeIn Rescue to provide immediate technical support for construction customers worldwide when they report a plant down situation. The scope of my use is for accessing host servers and clients separated thousands of miles away in order to re-establish their connectivity and features. I also work together in hand with IT Departments for network permissions.

Pros

Remote access
File Management
PC detailing

Cons

Allowing full remote control after switching to Windows
Letting last al least an hour the 6-digit pin codes
Showing a little popup when the machines have 2 or more screens to select instead of the button menu

Likelihood to Recommend

LogMeIn is well suited when it's required to remote into two or more devices at the same time. Its effectiveness is amazing for that type of multitasking as long as I have sufficient bandwidth. And I don't personally consider any type of scenario not or less appropriate for using it. Its benefits are very good.

Verified User

Technician in Customer Service (501-1000 employees)

Vetted Review

4 years of experience

Functional, but with definite room for improvement

Rating: 3 out of 10

Incentivized

February 20, 2025

Use Cases and Deployment Scope

Remote support of customers who use our hardware and software. The "Lens" feature is also used. Being able to connect in is important to be able to render support instead of trying to blindly talk people through procedures and gather information secondhand.

Pros

Ease of use
It does actually work

Cons

Anytime we connect to a customer machine running Windows, font smoothing gets turned off, which makes text very difficult to read unless the technician opens systempropertiesperformance.exe to fix this, which wastes time.
The file transfer feature is horrendously slow at times.
The Calling Card takes exponentially longer to update than it does to install, and does so only when the customer actually goes to use it, which is extraordinarily inconvenient.
The Unattended Access feature frequently fails, causing clients to go "offline."

Likelihood to Recommend

It's good in situations where remote screen sharing (or webcam sharing, in the case of "Lens") is needed, and less so in cases where it isn't. Either way, most other solutions I've used, from Bomgar to Google Remote Desktop, are superior.

Verified User

Technician in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Must have for any organization.

Rating: 10 out of 10

Incentivized

February 19, 2025

Use Cases and Deployment Scope

IT Support for users with different Operating systems ( windows or MacOS), and to be able to access as admin to preform any task that require administators, such as installing software, updates drivers or logging in with the admin account to test or fix user issues, also able to switch between screens if user have multiple monitors and view them on full screen on my end. It is a must have for any support specialist.

Pros

Log in as admin and able see and control on the login page
View multiple screens.
Chat with user in the logmein window
Connect with multiple users at the same time

Cons

Make client application where we can install to clients workstations and log in remotely when needed.
Make it easier for user to all the technician access.
Add voice to the chat window to make it easier to communicate with user

Likelihood to Recommend

Supporting users operating systems and software, updating drivers bios, log in as admin to preform certain tasks and to teach User how to do certain things if needed, communicating with users while remote and see all screens when needed. Less appropriate to use LogMeIn Rescue rescue when the task is not going to take very long time or doesn't require admin access, it is easier in this case to either tell the user what needs to be done or use screen sharing from another application.

Mo Aboelenin

Support Engineer in Information Technology at Tech Mahindra (5001-10,000 employees)

Vetted Review

2 years of experience

Review from a technician using LogMeIn Rescue daily.

Rating: 7 out of 10

Incentivized

February 19, 2025

Use Cases and Deployment Scope

LogMeIn Rescue is used to access machines for remote workers to troubleshoot problems, install software, and install updates. Use whenever Microsoft Remote Desktop isn't an option, such as when the user isn't on VPN or when I need to see the problem the user is experiencing.

Pros

Reconnecting the session after a reboot.
Easily switching between control and view.
Easily switch between multiple sessions.

Cons

Ability to lock the remote user's keyboard and mouse. Dameware had this!
Integration with Intune on mobile devices, so the work profile can be viewed.

Likelihood to Recommend

Verified User

Technician in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

LogMeIn Rescue Review

Rating: 10 out of 10

Incentivized

February 19, 2025

Use Cases and Deployment Scope

I use LogMeIn Rescue to remote into customers device and provide software troubleshooting.

Pros

Copy files
Reconnects after restarting quickly

Cons

sometimes disconnects temporarily when network is connected

Likelihood to Recommend

It is well suited for technical support specialists or for it teams. Anyone who is needing to remote into a device to confirm details or to help troubleshoot. It is very easy to use and it can be explained simply to those who are not as tech savvy as others.

Verified User

Engineer in Information Technology (501-1000 employees)

Vetted Review

1 year of experience

Good Service, needs improvement

Rating: 4 out of 10

Incentivized

February 19, 2025

Use Cases and Deployment Scope

We use LogMeIn Rescue to mirror into clients devices, to help them through their systems. This allows us to show clients in real time the different ways to use their devices. This also allows us to trouble shoot any errors their systems might be experiencing. Without LogMeIn Rescue we would have to blindly guide clients through, making it extremely difficult to stay on the same page and show them efficiently how to use their devices.

Pros

Connect us to clients in real time.
Allows us to have full capabilities
is efficient in connecting us to others around the world

Cons

Slowness of the service, does not allow us to complete tasks quickly
Takes people awhile to connect and when the session isn't properly closed on both ends, clients need to reboot system
Does not allow us to have full capabilities on Mac products

Likelihood to Recommend

LogMeIn Rescue allows us not to have to blindly guide other people. It has been succesful in many scenarios with our clients and allow us to do our jobs efficiently. Without LogMeIn Rescue we wouldn't be able to use clients actual device, we would have to showcase the training through a video chat by sharing screens and directing blindly.

Megan Guthart

Implementation manager in Customer Service at Epos Now (51-200 employees)

Vetted Review

1 year of experience

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