Instant message
Ability for administrator to communicate via instant message with remote user.
Cat avg: 7.2
Top Performing Features
Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Cat avg: 9.3
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Cat avg: 9.4
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Cat avg: 6.7
Worst Performing Features
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Cat avg: 8.4
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Cat avg: 5.5
Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Cat avg: 7.5
LogMeIn Rescue Features from Reviews
Remote Administration
Remote administration software is used to control a computer from a remote location.
6.8-6%
Screen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
Category average: 9.3
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Category average: 8.6
Instant message
Ability for administrator to communicate via instant message with remote user.
Category average: 7.2
Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Category average: 7.7
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Category average: 5.5
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Category average: 9.4
Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Category average: 7.6
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Category average: 8.4
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Category average: 6.7
Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Category average: 7.5
Session record
Ability to record session for training purposes.
Category average: 6.8
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Category average: 6.6
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Category average: 6.9
Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Category average: 6.5
LogMeIn Rescue Features from the Vendor
Remote Administration
Vendor-contributedScreen sharing
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
File transfer
Securely exchange files with remote computer without having to use email or FTP.
Instant message
Ability for administrator to communicate via instant message with remote user.
Secure remote access with Smart Card authentication
Establish secure remote connection via Smart Card authentication and Smart Card logon.
Access to sleeping/powered-off computers
Remote access and troubleshooting of out-of-band computers.
Over-the-Internet remote session
Establish secure remote connection with computers outside the network firewall.
Initiate remote control from mobile
Mobile application for remote controlling computers from mobile device (iOS, Android)
Remote management of servers & workstations
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
Remote Active Directory® management
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
Centralized management dashboard
Dashboard to facilitate management of users, permissions, licenses etc.
Session record
Ability to record session for training purposes.
Annotations
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
Monitoring and Alerts
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
Multi-platform remote control
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).
Additional Features
Vendor-contributedDiagnostics
Customization & Branding
Unattended Machine Access
Integrations, APIs & Mobile SDK
Scripting
Agent Collaboration
Desktop Calling Card
Customer & Predefined Support Channels
Agent & Administrator Management