It has been a while since we started using LogicMonitor. We used to ensure that all of our company's systems operated safely. LogicMonitor is always there to keep our systems running smoothly. It alerts us at the correct moment if anything goes wrong with our systems. It also informs us if any of our systems require any upgrades. Even our non-tech team members can easily understand if the dashboard is showing system health and performance.
Pros
Smart alerts.
Easy-to-read dashboards.
It always finds the real problem fast.
Connects with our other tools easily.
It automatically finds new servers or systems we add.
Cons
Limited Alert Options.
Basic charts should be advanced.
Bettercloud support is required.
Likelihood to Recommend
The example I will give will explain my rating for it. One employee left our company due to a personal issue, and at that time, our team was working on a highly secure project. He wanted to take revenge on our company, so he began hacking our systems from the outside. Since it appears that someone without authorization is attempting to access our systems, LogicMonitor simultaneously alerted our team to the problem. We stopped that threat with LogicMonitor.
I use LogicMonitor to monitor both our own devices and client environments. It’s the main tool for our Enterprise NOC to manage issues and create tickets from alerts and we’ve also tied it into other systems using its API to build out custom workflows.
Pros
the alerting automatically creates and routes tickets in our ITSM system, which saves us a ton of manual work
logicMonitor's extensibility lets me pull data from anything with an API and turn it into something useful
i like that I can build my own monitoring with custom datasources—it’s been a game changer for client-specific needs
Cons
i’ve had to spend a lot of time tuning thresholds
it avoids agent-based monitoring completely
Likelihood to Recommend
LogicMonitor is for enterprise teams looking for deep visibility and it’s helped me reduce response times, especially during on-call hours, also it has multiple tools in single a platform, it’s a solid choice, so I’d definitely recommend it.
We use LogicMonitor to gain a comprehensive view of our application infrastructure and to monitor both client and internal environments. It is especially helpful in identifying issues that other vendor platforms couldn’t detect or completely miss. We’ve also used it across cloud and on-prem setups, and all of these can be managed from one place, too.
Pros
very easy to deploy built-in monitors across different devices and get it up running.
The dashboard has enabled our management team to view network activity from a single location.
The ability to write my data sources is impressive, as it allows me to monitor what matters to my business, not just the default information.
Cons
I think the billing model could use a refresh, as I'd like to only pay for what we use, especially as an MSP.
Bringing in devices that aren’t already in their system can be a bit tricky and sometimes takes some extra effort.
When a site goes down, we receive a flood of alerts—one per device, which becomes overwhelming and noisy quickly.
Likelihood to Recommend
If you have a mixed environment, such as cloud, hardware, or virtualization, LogicMonitor is worth considering, as it significantly reduces troubleshooting time. Being able to see everything in one place makes life easier. I’d say make sure your team knows what they want out of it first, and then buy it.
The community boards are great, and Logic Monitor does listen to its clients. It often implements the changes that the customers recommend. Before implementing LogicMonitor, we could only view some of the computers and network devices. Beyond the tools, the customer service is also excellent. They have all been great, from sales to account management to the engineers we work with. LogicMonitor is an easy-to-use operational tracking platform. You can categorize the alerts according to different categories so that the difference between important and less important ones can easily be seen.
Pros
Allows categorization of alerts for easy identification of important and less important ones.
Easy to use operational tracking platform.
Offers comprehensive support from sales, account management and engineers.
Cons
Switching between UIs is confusing.
Paper retrieval is a pain, suggesting calling the help desk for assistance.
Sorting alerts during business and non-business hours is challenging.
Likelihood to Recommend
LogicMonitor is an easy-to-use operational tracking platform. Switching between UIs can be confusing, but I have been using it for a long time, and it satisfies all my needs, so I will recommend It.
We are an MSP for Small to Medium sized businesses. We needed a monitoring tool capable of segmentation to allow our clients access to their data while also being able to monitor devices unique to each one. LogicMonitor worked straight out of the box to deploy and begin monitoring each of our clients environments. The hundreds of supplied data sources covered nearly all of our use cases and required little to no customization. The robust API provided us the ability to link other tools to LogicMonitor for enhanced integrations as well.
Pros
API integration
Tutorials and help documentation
Standard monitoring data sets provided out of box
Cons
Segmentation at an instance level not just the resource when clients are sharing the same device but shouldn't see each other's relevant data
ARM CPU support for collectors to allow for a lighter weight appliance deployment
WMI collection with a Linux collector so a windows collector would not be needed or a virtual appliance template that can be used to deploy collectors
Likelihood to Recommend
Well Suited to: - MSPs with multiple clients - Network segmentation where a single device can't communicate to everything and collection devices are needed in each environment
Not well suited for: - Management functions that would need to change settings on a device - Self contained environments with no outside network access
VU
Verified User
Technician in Information Technology (Information Technology & Services company, 201-500 employees)
LogicMonitor has been of tremendous use for us and we primarily use it as a synthetic website monitoring solution. The entire health and performance of our website can be easily monitored with the help of LogicMonitor. Also, we use it to seamlessly monitor our end user application performance. There is 100% transparency and the troubleshooting is very much simplified which helps us achieve more efficiency in our day to day process.
Pros
LogicMonitor is very much helpful in performing website IP address Ping checks
The alerting system for website downtime and other important messages is very much useful
Collaboration capabilities is very much easy with LogicMonitor. The single central observability platform is useful and saves us a lot of time.
Cons
Sometimes the website load time is little high due to the running of LogicMonitor in the backend.
DNS resolve times could be made more efficient
The pricing of the product is little on the high side in my opinion.
Likelihood to Recommend
One of the very good things with LogicMonitor is the ability to configure website alerts according to our exact needs.Also, we can easily schedule them. Additionally the website metrics are very much indepth and information which allows us to make better informed decisions. The website graphs and raw data tabs help us analyse the collected data in a much more efficient way.
We had a major issue in our instance and LogicMonitor has been a valuable tool for me and our team to find and solve that issue. With it we can easily monitor all our servers and cloud application from a centralized location which boosts both our speed and productivity. Also I particularly appreciate the free trial because unlike others, they provide full access to their software which helps us test all aspect of the software and they also provide customer support to help you through the installation process and any problem you may have.
Pros
Easy server and cloud application monitoring.
Provides speed, productivity, and technical assistance.
Provides detailed reports and logs for fault detection and correction.
Free trial with full access to the software.
Cons
The website and desktop application works fine is up to date but they should update their mobile application also.
Even with the technical support the installation process is very complex.
Likelihood to Recommend
We use LogicMonitor to monitor our website and servers health and performance, all from a centralized location. Which gives us easy access to our servers and real time analytics. So we can better detect any faults and quickly fix it which saves us both time and money and increases our productivity.
VU
Verified User
C-Level Executive in Information Technology (Information Technology & Services company, 1001-5000 employees)
Both the on premises and cloud monitoring system has been converted to LogicMonitor and thanks to that we can analyze and collect more specific data without worrying about our infrastructure cost. Also installation was easier than we imagined as the documentation to set it up was extensive and both customer service and LogicMonitor community was always available and friendly enough which accelerated the whole process. There is no other monitoring system that matches its low cost and ease of use.
Pros
No need to worry about the overall cost as it costs much lesser than it's competitors.
Has friendly community and support so whenever there is an issue, it quickly gets solved and the extensive documentation further makes the process easy to follow.
The tool's overall performance is great and the UI is updated frequently to fix bugs or improved user experience.
Cons
Further improvement is required in their mobile app. Since it has a lot of bugs which causes it to crash and start glitching.
Even though it can identify if there is an issue and report it, it can't automatically fix it or give the solution for the issue. So if there was such a feature, it would save us a lot of time.
That was all that the it needs to improve on and there are no other significant problem or improvement that it needs.
Likelihood to Recommend
The ease with which LogicMonitor lowered administrative and infrastructure costs earned it great recognition. It lets us monitor our entire network and see what's happening with a very intuitive graphical user interface which is frequently updated to further increase it's performance. And among all of it's competitors LogicMonitor is the best and cost effective solution to use for your company.
As a managed service provider, we use LogicMonitor as our primary monitoring platform across all our managed customers. Servers, network equipment, cloud resources and storage devices are all monitored with thresholds and alert routing which integrates into our ticketing system. This provides us with a clear method of onboarding new customers or resources to our established monitoring standards and ensures we have proactive metrics to review and address.
Pros
Data Thresholds
Wide range of vendor equipment supported
Modules can be customized
Agent or agentless monitoring
Security features
Cons
API expanded for multiple ticket service boards
API response data posted in alert details for ticket reference
Additional tokens to use within integrations and alert templates
Likelihood to Recommend
A mid to large-size company is the perfect fit for LogicMonitor's features. It may be overwhelming for a smaller business. Managed service providers may struggle to handle the alert routing of all the customers, but the features are available within the platform to built what is needed. The regular updates require constant vigilance to stay abreast of changes and adopt, although most module updates are unnecessary.
VU
Verified User
Engineer in Information Technology (Information Technology & Services company, 51-200 employees)
We use LogicMonitor to monitor our own as well as our customers' infrastructure, in particular cloud infrastructure such as AWS and Azure resources, as well as applications such as Tableau Server, Alteryx Server, and Matillion. At a high level, we have an MSP use case for LogicMonitor, and it is our primary observability platform.
Pros
LogicMonitor is very customizable. We can build whatever modules we need, because it uses standard protocols like HTTPS, SNMP and WMI to gather data and metrics.
We like that LogicMonitor is an agentless solution for our use case. Not all customers will allow an agent-based approach to 3rd party tools.
LogicMonitor has thousands of out of the box modules, which work on their own and also act as good baselines for the ones that we will end up customizing more. We are rarely starting at zero when we decide to do something new with LogicMonitor.
LogicMonitor has great documentation, and support has been helpful in the instances where we've needed them.
Cons
It's not cheap - LogicMonitor is three times more expensive than our previous monitoring solution, and it gets more expensive every year. They run some risks with the SMB market with guaranteed rate hikes every year.
LogicMonitor can be 'fussy' compared to other solutions. We have a dedicated architect who manages our deployment for us.
I don't love the built-in analytics and reports, but we have other solutions for that.
Likelihood to Recommend
LogicMonitor is great for its intended use case. It is a top tier observability solution that will work the way it needs to in most scenarios because of the standard approach it takes to data collection, the flexible deployment options, and the nearly infinite customization options.
It is not a universal recommendation because of cost and complexity, but for us it's been great.
VU
Verified User
Manager in Information Technology (Information Technology & Services company, 201-500 employees)
