We are using LogicMonitor for monitoring the alerts on IT Infrastructure and applications. This is helping in my organisation to take actions immediately and mitigate the incidents. Also it is helping to keep uptime of all infra.
Pros
Monitoring of IT Infra for availability and functionalities.
Monitoring of applications for performance.
Triggering of emails on critical alerts.
Configuration of escalation chains
Cons
Application's performance monitoring scope is needed for improvement
Database performance monitoring is needed improvement
VMs performance need an improvement
Likelihood to Recommend
It is the best monitoring tool for IT infra, apps and URLs monitoring
VU
Verified User
Employee in Customer Service (Computer Software company, 10,001+ employees)
Its user friendly interface provides automation for the monitoring of servers and other functions, requires no special knowledge for setting up devices, creates exhaustive reports to identify failures, finds solutions, and offers technical support for all query.This improved the cost and teamwork solution. The program easily installs, runs with no problems, has technical support to overcome any issues that may arise, can readily set alerts, works smoothly even after system updates and has an entertaining and easy-to-use interface.
Pros
Easy to install and use, provides technical support.
Enhances productivity by offering customization procedures.
Produces comprehensive reports for failure detection and solution finding.
Cons
Difficulty viewing output graphs and reports.
Busy and confusing interface.
Erroneous alerts and inability to be whitelisted.
Likelihood to Recommend
I highly recommend it because it integrates with systems quickly and gives real time analysis. It is also very easy to use and is worth the expense.
It presents to our company an intuitive and helpful interface, we can monitor with the help of tools integrated in this product the servers and other resources, the configuration of the devices does not require more expertise, we can generate several reports that are really helpful to avoid or detect problems into our resources and find the best solution for it
Pros
Great notification system that keep us alert for the operation of the devices
It effectively provides monitoring resources to our company that fulfill our business standards
It has been really helpful regarding device compatibility that could be implemented without problems
Cons
it could be costly for some companies that does not need cloud based monitoring services, but it is worth the investment on those that does
The application specifically mobile devices could give erroneous reports
It could be beneficial to offer a demo of this product to the other companies see if it fits their standards
Likelihood to Recommend
We find LogicMonitor really usefull for our company because we needed a cloud based monitoring product that could work seamless and efficient as possible regarding network monitoring, creating reports of infrastructure maintenance, grouping problems, providing useful graphs for diagnosis of several devices, we would not recommend this product if the company has few devices that are not difficult to monitor all at once.
It's great since we don't have to install bothersome agents on the devices or hardware that we want to monitor. I didn't even need to consult the instructions or contact customer support when I wanted to add a device; the process is simple and easy to follow. But if you still find the configuration to be too much to handle, technical assistance is always available to assist you. Finally, there is no downtime experienced whenever there is an update, hence giving us a smooth experience.
Pros
It doesn't require the installation of bothersome agents on the devices or hardware that we want to monitor.
It is very easy to set up and add new devices without going through the instructions or contacting support.
No downtime experience even during updates.
Has enough documentation if ever required.
Cons
Sometimes updates change the UI which I then need some time to get used to.
The type of alerts send through email is limited and less options are available.
Cost may increase significantly if number of devices increases.
Likelihood to Recommend
It is excellent as no bothersome agents must be installed on the devices or hardware we want to monitor. Plus, they have great support even though you may never contact them, as LogicMonitor is very easy to set up and rarely has any issues. So I would recommend them as you won't get this smooth experience anywhere else.
It gives real time data and has a wide range of monitoring choices which is constantly accessible and lets you group severity alerts for abnormalities. Also their technical support is available 24/7 and their security updates are very frequent hence providing the best possible security.
Pros
Frequent security updates which ensures best possible protection.
Lets you group severity alerts for abnormalities.
Support is available through out the day.
Cons
The reporting templates are old and needs new ones.
The devices logged should have more info. Such as their ip address and the device name and the time when logged in.
Likelihood to Recommend
If your application has many users, it can show you which servers have the greatest issues such as a malfunctoning CPU. And as server performance data is clear and informative. The issue can be easily fixed within a small amount of time.
We have seen a significant improvement in our response time when dealing with server related difficulties because to LogicMonitor's ability to closely monitor all important systems. And although LogicMonitor is mostly used on servers, it is also compatible with many other devices. Also a crystal-clear dashboard allowing us to maintain tabs on the most critical systems from a single location is the result of the meticulous tracking of all these events.
Pros
Monitoring and alerting users of network or connection changes.
Anomaly detection is great.
Real time dashboards and reports showing insights across all systems.
Cons
Changing the alerting settings is such a hassle and takes forever.
Device logging is not nearly targeted enough.
Pre-built alerts and templates are desperately needed.
Likelihood to Recommend
The warnings are incredibly detailed. I think it would be incredibly helpful to have a record of what happens when an outage starts and when the status changes. Also the average customer who isn't overly concerned about the data's storage location will love LogicMonitor, but security-conscious clients may find it harder to adopt due to data not held locally.
LM handles several input and output formats well. Monitoring anything with an IP address is easy with new or updated software. Network operation center security camera software should be network-compatible. I monitor all my networks with LogicMonitor, despite its cost.
Pros
Notifies the appropriate parties whenever an incident occurs at a monitored asset that could affect the quality of service.
Both the LogicMonitor support team and the documentation have been helpful to us.
Cons
Unanticipated limitations exist, and the strength of the reporting is quite low.
I don't really like how complicated it is to delete items from LogicMonitor.
Likelihood to Recommend
Companies wishing to streamline monitoring infrastructure, replace on-premises solutions or update platforms might consider LogicMonitor. Managed service providers love its multi tenant support, single sign-on, and client read only access. We can use idle assets productively. If the server's CPU usage reaches a threshold, all parties will be notified.
LogicMonitor dynamically scales with our network's growth. Whether we add new devices or expand into the cloud, the platform adapts seamlessly, eliminating the need for constant manual configuration. Excels in providing comprehensive visibility into our network infrastructure. It auto-discovers devices and monitors various network components, including servers, switches, routers, and cloud services.
Pros
Comprehensive Network Visibility
Automatic Scaling
Cloud Monitoring
Cons
Customization Complexity
Likelihood to Recommend
LogicMonitor Network Monitoring to organizations of all sizes, especially those with complex or growing network infrastructures. It provides the tools needed to ensure network reliability, optimize performance, and proactively address issues.
To monitor VMWare v Cloud Directory Property Source and Data Source, HPE StoreOne Logic Module Review. Overall, the main scope of the project is to implement the security reviews, User
Access, Environment Import, Monitoring Enablement,
Visualisation, and Reporting with the assistance of LogicMonitor to deploy the software. There have been instances in the past where it has taken up a lot of manual effort to discover where the issues lie. Sometimes this has taken weeks to identify and resolve. With LogicMonitor, we have managed to identify and resolve the same issues within 2 hours, which ultimately has saved the organisation time, effort, resource,s and money.
Pros
Onboarding Process
Technical Support
Project Planning
Transparency throughout the implementation
Cons
Calling to resolve queries rather than using email / mavenlink
Likelihood to Recommend
I think LogicMonitor has helped our company throughout most, if not all, departments. It is specifically well suited for the technology department to monitor and identify issues to be resolved. However, this has also helped us internally look at our escalation processes and business continuity. We have recommended LogicMonitor to many of our clients who will now be using Logic Monitor as a service on our platform. This helps transparency and trust between us and our client also.
VU
Verified User
Project Manager in Information Technology (Telecommunications company, 201-500 employees)
LogicMonitor is being used in Zwift to monitor all our network assets, meeting room appliances and all our SaaS. The idea is to change from a reactive support model to a pro-active support model. In order to archive this, we use all the function the software offers: custom alerts, SNMP monitoring, Windows log monitoring and so far the results are amazing: our response time to our internal customers are increasing. We plan to leverage more the usage among the next year.
Pros
Analysis
Alerting
Cons
Third-party integration
Workflows
Likelihood to Recommend
LogicMonitor is very good to monitor the top plataforms, such as AWS, Azure, VMWare and another Saas, beside a huge range of network devices and operation system. No problem to that, plug and play. LogicMonitor is not so good to monitor specific devices like iPads, Samsung tablets or Apple TVs - is not their focus, and if you are considering monitoring theses is better to use MDM.
