Used to monitor device and site uptime and generate monthly metrics reports for availability. We use it to monitor our public facing websites for performance and uptime. It is also used to provide backups and change notification for all network device configurations, along with storage and analysis of syslogs.
Pros
The cloud based service has provided good WebUI performance for our global users.
Upgrades to the system and our collectors have been seamless with no downtime.
The anomaly detection for Windows and network logs is very nice.
The support team is great. I can reach out to them directly through the portal in a chat to get immediate help with any issues that come up or if I just need guidance.
Cons
The reporting area is very weak and has some unexpected limitations.
There are no network configuration management functions, such as being able to search configs for a specific setting (or lack of).
Licensing is very expensive compared to some other solutions we looked at.
Likelihood to Recommend
Well suited: 1. Monitoring the usage of our global VPN (PulseSecure/Ivanti) and the web portal performance and uptime. 2. Monitoring the Cisco wireless environment so that we can track the number of users on each SSID 3. Building out alert and escalation paths for specific sites and systems to go to the correct teams through emails, text, and MS Teams messages
Less well suited: 1. Creating complex reports that fall outside of the provided templates
VU
Verified User
Engineer in Information Technology (Mechanical Or Industrial Engineering company, 1001-5000 employees)
LogicMonitor is being used for NPM and NCM, specifically for the Network area and we used that to monitor Network devices like cisco switches, routers, WLC and SDWAN devices in our environment. earlier we were using Solarwinds and we replace Solarwinds with Logic Monitor
Pros
Device Monitoring
Dashboard
Cons
Poor Report and Alerting
don't have ability to create WAN Bandwidth report
too many products limitation when we compare it with Solarwinds
ICMP based monitoring is also limitation where we can't combine that with SNMP
dont have ability to customize report or add more column, very poor tool
Likelihood to Recommend
Poor tool with lots of limitation in terms of reports, basic WAN B/W report they can't produce. it was regretting decision on moving to Logic Monitor. it might be okay for the NOC where they can keep watching the screen and work but very poor for the mature organization.
VU
Verified User
Manager in Information Technology (Semiconductors company, 10,001+ employees)
LogicMonitor is used as a catch all monitoring tool for all types of servers within our various environments. There are many types of servers that we monitor like WEB, WEB API, SVC, RPT, SQL, etc... It is primarily owned and used by our NOC team but anybody in the organization can access it and gather metrics from it. It also provides alerting to various teams such as NOC, Engineering, Infrastructure, and DBAs. It is able to store a very long range of data, with data retention going very far back and is able to render data of large date ranges that can be used to quickly view trends over time, which is very useful to us.
Pros
The time series database is very effective at providing granularity as well as longer trends.
The dashboards are very useful for creating custom aggregations and reports.
Being able to quickly search for a resource/machine across the entire enterprise is very useful for finding data quickly.
Cons
Clicking through different tabs on the left nav pulls up entirely different interfaces and is a bit jarring at times.
Being more linkable to share or export the exact screen / time window that you're looking at would be helpful.
It does a very wide variety of monitoring, pretty well, but it is very limited on the SQL database related metrics / tracking which requires us to still maintain a separate tool for monitoring more in depth database related metrics.
Likelihood to Recommend
LogicMonitor is well suited for a high level catch all monitoring tool. It presents basic server perfmon data in an intuitive and useful format. It is web based which is very nice for accessibility throughout the company. It is less useful for more in depth monitoring such as application monitoring or more detailed database level metrics. We still have to maintain a separate SQL database monitoring tool to get to the level of monitoring we need there.
In my organization, we primarily use LogicMonitor within the IT department only, but to monitor organization-critical equipment. We are doing active monitoring on all network and server equipment across all of our business locations and datacenters. LogicMonitor's alerting allows us to respond proactively to issues in our environment to help minimize the business impact of them.
Pros
Autodiscovery/Autoproperties in LogicMonitor makes adding devices easy.
Collector or 'probe' failover is very easy to configure, leading to solid redundancy.
The tool allows for easy to build dashboards for effective one stop monitoring.
Reporting on historical data is useful for identifying performance trends or issues.
Cons
Dependencies. I do not like having to use the Mapping feature to get this functionality.
Modifying and updating data sources is somewhat cumbersome and could be a bit streamlined.
Likelihood to Recommend
LogicMonitor in my opinion is the top cloud-hosted monitoring tool. The way the configuration is stored and how the collectors integrate is very impressive and reliable. Other monitoring systems that started on with only on-prem options and are only recently moving to the cloud have not done as good of a job at this.
That being said, if you have a requirement to keep all data and monitoring infrastructure on-premises, then LogicMonitor is not the tool for you, as I do not believe that is even an option.
VU
Verified User
Administrator in Information Technology (Packaging & Containers company, 1001-5000 employees)
[LogicMonitor] is being used by the IT department to monitor for outages across the companies IT solutions. The software monitors telephone, internet, etc to ensure that all of our business segments are operating properly. This addresses the problem of business outages.
Pros
Business outage reporting
Monitoring IT services
Cons
Price
Lots of emails
Likelihood to Recommend
LogicMonitor is critical for our retail business to ensure that none of our stores have gone offline and to report any of those outages in a timely manner.
VU
Verified User
Manager in Corporate (Luxury Goods & Jewelry company, 51-200 employees)
We use LogicMonitor as our infrastructure monitoring platform across our 7 plants, 7 logistics facilities, 50 remote sites, and AWS/Azure hybrid cloud environments. LogicMonitor gives us a single pane of glass to view all of our infrastructures; from legacy hardware to bleeding-edge cloud resources. LogicMonitor also provides excellent default thresholds and alerting behavior, giving us huge gains in time for resolution compared to our previous toolset.
Pros
Cloud native service monitoring: Easy to setup and just works. Any service, any public cloud.
Legacy hardware monitoring: Just as good at monitoring that 25-year-old ERP HP-UX system as the latest cloud-native tool, all in one pane of glass.
Redundant collectors out of the box allow us to perform maintenance and not lose monitoring insight.
Support is outstanding. Just top notch.
Cons
The UI is not always consistent, particularly the enforcement of the 'better' alerts pane.
Spend even more time on your 'troubleshooter' data sources to identify monitoring collection issues; granted this has come a long way in the last year.
SSO integration using AD groups is not easy, requires custom integration work.
Likelihood to Recommend
Well suited for orgs using a hybrid cloud model. Really shines in the 100-5000 device realm. Too expensive for smaller shops. Fully documented API allows for custom integrations with CMDB or external ticketing tools, which makes IT management much easier. Customizable data sources allow you to collect any arbitrary metric and action appropriately. This has business use.
Our company uses LogicMonitor for all our sites globally. We have hundreds of devices being monitored with this solution. It does provide good monitoring and alerting for network devices, servers, and infrastructure overall. SMS/Cellphone call to notify about critical alerts is definitely a useful and powerful tool for our company.
Pros
Monitoring
Historical Overview/Usage
Alerting
Cons
Dashboard widgets can provide more customization
Datasources for new software need to be updated usually with support help
Ways to setup an alert or notification based on widgets triggers
Likelihood to Recommend
Network and server monitoring and alerting are the best scenarios for LogicMonitor capabilities and features. I wouldn't recommend for telephony call records lookup (haven't seen this anywhere else). The interface is quite intuitive and user friendly. It's definitely a must if you need to make sure all components and links are up and working as expected.
VU
Verified User
Manager in Information Technology (Medical Devices company, 5001-10,000 employees)
We use LogicMonitor to monitor our infrastructure on-premise and in the cloud. We use it to monitor servers, storage, network devices, etc. LogicMonitor allows us to notice potential issues and problems in our environment before they become problems that can cause disruption or outages. It also helps us to monitor the performance.
Pros
Monitoring
Dashboards
Reporting
Cons
Ease of setup
GUI
Likelihood to Recommend
LogicMonitor is well suited in an environment with lots of different types of hardware and software to monitor either on-premise or in the cloud. There are some devices it won't support but you can create your own custom collectors for everything, so the sky is the limit. I think there are better applications for monitoring application-specific data.
VU
Verified User
Technician in Information Technology (Machinery company, 51-200 employees)
We deployed the LogicMonitor to our customers' big data enterprise production system, our SaaS solution, and our WW infrastructure. Our goal of deploying LogicMonitor was to consolidate all our monitor solutions to a single SaaS-based solution with a single view across all our customers' SaaS and WW infra. This allows us to be more proactive and improve the overall uptime of the systems.
Pros
Easy to customize
Fast UI
Central monitoring system
Easy to use
Cons
Use more predictive solutions using AI and ML
Logs
Looks like an old UI
Build in data sources for SQL, Microsoft
DB monitoring
Likelihood to Recommend
LogicMonior is a perfect fit to our needs. It's easy to use, can monitor our global hybrid infrastructure. Using customized data sources, we can monitor up to the application level and see the correlation between different components after we developed our own dashboard which was easy to use. We can monitor our end to end ETL process, performance and the overall health of our big data solution.
LogicMonitor replaces our current solution by adding a comprehensive look into our environment. From the business side it saves by not utilizing CapEx and allows for money to be used elsewhere.
Pros
Implementation - the trial can be set up in 15 minutes.
Excellent pre-sales staff. They listen to your challenges and provide a complete solution.
Cloud services, text alerts without additional setup.
Cons
Make it easier to configure dashboards.
Reporting needs an upgrade.
I would like to see LogicMonitor take an alert and react to it, i.e. shut a service down, run a program. While this can be done it's not something they advertise.
Likelihood to Recommend
Any business could use LogicMonitor, this software is easy to configure and set up. It may be less suited for a larger enterprise with a dedicated monitoring staff. LogicMonitor fills the role of several admins allowing one person to completely monitor their systems. It integrates well into any monitoring style.
VU
Verified User
Engineer in Information Technology (Automotive company, 5001-10,000 employees)
