We use isolved for all our payroll needs. The ease of use is only matched by their amazing attention to detail and customer support. One day has not gone by since we made the switch to this payroll support package. If you are looking for an organization to partner with - yes partnership- then isolved is the only choice.
Pros
Attention to Detail
Customer Support
Always there for you
Above and beyond whenever the need arises
Cons
There are none for us
They are right on the spot, and it is an entire team effort
Likelihood to Recommend
They consistently perform above expectations.
Recently, there was an issue with our payroll—our submittal didn’t go through (our fault). We reached out at 12 PM on payday, and their team immediately jumped into action. Thanks to their swift and coordinated effort, our staff still got paid that same day.
It wasn’t just one person stepping up—it was a true team effort. No one passed the buck, and “no” simply wasn’t in their vocabulary.
Customer service like this is rare these days—not only was their response incredible, it was genuinely refreshing.
We use isolved People Cloud as our employee management platform. From employee profile and contact information to time, salary, tax, and benefits management, isolved covers every aspect of employee management. Supervisors have tiered access to employee management tasks and responsibilities. We appreciate the convenience of the mobile app which provides all aspects of management platform on our cell phones.
Pros
convenience
time management
paid time off management
payroll tax and benefit setup
Cons
the calendaring requires refreshing after every input
PTO tracking is slightly confusing to staff including balances approved but not yet realized
I really cannot think of a third concern
Likelihood to Recommend
Based on my experience both personally and as a supervisor, I believe isolved employee management is a well-rounded management option suitable for most typical work environments. It may be less appropriate in industries requiring very flexible work schedules and travel, such as sales. My wife supervises several teams of mobile therapists and isolved may not work as well for tracking their schedules.
We use isolved to keep track of employee training, days off, benefits, and 401k information. You can require an employee to view certain documents and sign off on them so it is very handy when you staff is located in different places. We are a small company of about 35 employees.
Pros
tracking employee time for hourly employees
a place to store benefit information so that it is always accessible
A place to require employees to view and acknowledge certain information.
Cons
I think the timing function is harder to use for Salaried employees- not terrible different but maybe would like that settled a little
Likelihood to Recommend
I think isolved is a good tool for those with a small staff and a company who has staff in different places, remote workers and part time employees. It might not be the best solution for those over 200 employess though. It works well for our company.
VU
Verified User
Contributor in Marketing (Non-profit Organization Management company, 11-50 employees)
We use Isolved for all of our HR needs. Isloved is able to help us do our job more efficiently and quickly, by allowing us to save time on tasks and focus on our employees.
Pros
Onboarding
Payroll
Employee Experience
Helping people learn and grow in the HR field
Cons
AI when it comes to rating employees on their platform isolved Hire
Response time when needing help
Likelihood to Recommend
When implementing different platforms within Isolved they have always been there to help us and answer all of our questions. Isolved is a one stop shop and can help you with all of your HR needs, including Onboarding, Analytics, and much more!
VU
Verified User
Administrative Assistant in Customer Service (Consumer Services company, 51-200 employees)
We use iSolved for processing payroll, entering HR data, and onboarding. Previously we had 2 separate software's (1 for payroll and 1 for HR) so we had a lot of double entry. We also did not have electronic onboarding capabilities prior to moving to iSolved. The system has helped us take a step toward being more automated in our processes.
Pros
Direct deposit information and changes are simple to take care of.
It calculates our grant allocations for salaries perfectly.
Creating custom reports is easy.
Payroll taxes are always accurate.
Cons
Self-Service is getting harder to use for our employees each year I've found. They are trying to make it more secure, which is great, but they have made it harder than it should be for employees to reset a password. They also took password reset access away from clients which has hindered our employees greatly in my opinion.
In my experience, sometimes it's hard to reach a customer service representative who understands our company's unique processes.
In my experience, system reports have been changed in the past without notifying clients and then couldn't be fixed or replicated. This caused our company an audit finding because a report wasn't pulling information correctly.
Likelihood to Recommend
Self-service changes have made it hard for our employees to reset their passwords when needed. We often have to wait several days for a customer service rep to do the reset since access was removed from clients in early 2023. We are also the middle man between the service rep and the employee for self-service resets which hinders the process. Payroll processing is super simple and easy to get done. Employee changes are also easy to manage and see the history of.
We use isolved for payroll and HR purposes. We have recently began using the onboarding feature for our new hires and that has made it easier on us since we no longer have to enter all of their information in the system. We would like to use the timeclock feature but due to us being non-profit and having numerous different grants that employees are paid by, we have not moved that far yet. It is something we are currently looking into.
Pros
Payroll Taxes
Writing Custom Reports
Easy to store documents
Cons
Employee issues logging in to self-serve
Dedicated payroll Rep that is easy to get a hold of
No longer being able to directly email our rep
Likelihood to Recommend
The website is easy to use and "clean" looking. My biggest issue is when employees can't get logged in to self serve. The only thing I can do is put a ticket in and wait for someone to send a new link to the employee. If the employee does not check their email in time, the link expires and the process has to start all over. I also have issues with employees changing their phone number and not changing it in their self serve so then they can't do the second verification step. That initiates another ticket from me. If the employer is not going to have the ability to be more helpful with this process, then I feel the employee should be allowed to contact isolved directly so that I'm not a "middle man".
VU
Verified User
Team Lead in Finance and Accounting (Non-profit Organization Management company, 51-200 employees)
I am the external client trainer for our organization. I train our clients to use isolved for Payroll, Timekeeping, HR Tracking, Onboarding, and Benefits. isolved gives our clients an intuitive and user-friendly software solution to make their jobs in payroll and human resources easier and more efficient. isolved also gives our clients the tools to empower employees with direct access to their payroll and HR content.
Pros
Payroll Processing
Flexibility to accommodate complexity of users
Onboarding is easy for employees and employers
Cons
Searching in the University for content sometimes is difficult and produces mixed results.
I'd like to see functionality in Payroll entry to view totals by category on entry grid as well as calculated totals on entry grid after preview is completed.
Option for modifying standard reports to meet specific needs of a client
Likelihood to Recommend
isolved is well suited for clients large and small. Functionality can be tailored to most clients' specific needs and provides room grow. The adaptive employee experience - self service portal allows employees more autonomy and helps the client more efficiently complete payroll and HR related tasks.
We use isolved for paroll, human resources, time tracking, training and hiring. We are currently also working on getting the onboarding up and working. Whenever we had found an issue we usually have it resolved within the hour which is absolutely amazing. We are now able to have all of our data and information needed all in one spot - we wouldnt go back!
Pros
hiring process - it lets you send applications directly to hiring managers update as you go through the process with potential candidates.
Super organized. Everything is nicely labeled and if something needs more assistance they have isolved university
Cons
when one little thing changes it causes a ripple effect. Wish the rule would stay with the change.
Wish certain sections could break down into greater detail.
Likelihood to Recommend
It is perfect. We enjoy all the new aspects it brings. The fact that we can log into it from anywhere is also a plus. Before we had many different programs and with isolved we can have it all in one. We have barely had them a little over 6 months but we plan to continue this journey with them!
VU
Verified User
Employee in Human Resources (Non-profit Organization Management company, 51-200 employees)
I use isolved for running our non-profit trade association. It saves me so much time by not having to do payroll tax filing and W2 forms in house. It is well worth the price we pay. I am thrilled with their customer service when needed.
Pros
Payroll taxes
tax reporting
Keeping track of employee time off
Saving me time and money
Cons
Letting employees enter their own time without charging extra
Some of the report options are difficult to find
Some changes in tax withholding are a little confusing to make
Likelihood to Recommend
Small businesses like ours can benefit tremendously by not having to worry about timing of payroll tax payments. Everything is handled seamlessly by isolved. I never need to worry about checks as employees are paid via direct deposit and their IRA payments are easily withheld and you never need to worry about making mistakes that affect employee payments.
isolved is the right-hand man that I consult with all day every day. For three years I was an HR party of one and relied on my HR software for assistance with daily tasks. We were with Paycom but left them in December of 2021 to implement isolved and I couldn't be happier. Although the implementation was a little rockier than anticipated, the usability of the program is leaps and bounds better than Paycom was. isolved helps me transition to paperless HR personnel filing, manage COBRA and FMLA cases easier, verify and maintain benefits more accurately and help employees take a more active role in managing their own HR needs and files. I am continually amazed at how intuitive the program is and continues to evolve for the better. My only wish is that I would have switched systems sooner and didn't wait three years!
Pros
FMLA management
Digital personnel filing with folders
Employee self service
Integration to hiring platforms like Indeed, etc.
Onboarding is flawless
Benefit EDI feeds
Cons
PTO management through the idea of allowing employees to submit change requests themselves
Searching for employees by first name or last name
Single Sign On for Client end users
Likelihood to Recommend
If you want employees to have the ability to submit their own time change requests for PTO, this would not be a good system to use as they have not implemented that recommendation yet. If you want to have a hands-off approach to FMLA and COBRA management, isolved would be fantastic!
