isolved Reviews and Ratings

Rating: 8 out of 10

Score

8 out of 10

Community insights

TrustRadius Insights for isolved are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Efficient Payroll Management: Users have consistently praised the platform for its outstanding time efficiencies in payroll management and general reporting. The efficiency contributes to a positive user experience, making tasks quicker and easier to complete.

Seamless Integration Capabilities: Many users appreciate the seamless integration capabilities of the platform, which allow for easy connectivity with other software/systems. This feature simplifies processes and enhances overall workflow efficiency.

Robust Reporting Tools: The availability of robust reporting tools is highly valued by users, enabling them to create detailed and customizable reports tailored to their specific needs. These tools enhance data analysis capabilities and support informed decision-making within organizations.

Reviews

211 Reviews

isolved - consistently perform above expectations

Rating: 10 out of 10

Incentivized

June 30, 2025

Use Cases and Deployment Scope

We use isolved for all our payroll needs. The ease of use is only matched by their amazing attention to detail and customer support. One day has not gone by since we made the switch to this payroll support package. If you are looking for an organization to partner with - yes partnership- then isolved is the only choice.

Pros

Attention to Detail
Customer Support
Always there for you
Above and beyond whenever the need arises

Cons

There are none for us
They are right on the spot, and it is an entire team effort

Likelihood to Recommend

They consistently perform above expectations.

Recently, there was an issue with our payroll—our submittal didn’t go through (our fault). We reached out at 12 PM on payday, and their team immediately jumped into action. Thanks to their swift and coordinated effort, our staff still got paid that same day.

It wasn’t just one person stepping up—it was a true team effort. No one passed the buck, and “no” simply wasn’t in their vocabulary.

Customer service like this is rare these days—not only was their response incredible, it was genuinely refreshing.

Billy Sorochak

CEO (Chief Executive Officer) in Corporate at Ronald McDonald House Charities of the Coastal Empire (11-50 employees)

Vetted Review

9 years of experience

View profile

The Best of the Best

Rating: 10 out of 10

Incentivized

June 27, 2025

Use Cases and Deployment Scope

isolved helped us streamline all of our digital HR processes - recruiting, hiring, onboarding, payroll, benefits reconciliation, etc. We went from a mixed process of paper application and a single-use online platform used solely for timekeeping. It helped us move processes completely online and streamline the processes using data file feeds, and online processes. We were able to engage both employees and managers using the processes so they were a part of their HR lifecycle with the company.

Pros

Performance Management
Onboarding
Recruiting/Hiring
Payroll
Customer Service

Cons

some backend build outs
some reporting improvements

Likelihood to Recommend

This was a fantastic platform for a smaller organization like ours. The implementation and training of users was easy and straightforward. The team was incredible in answering questions, training, and being there to support. Payroll files were simple and cut an entire day of payroll processes from our paper process and use of former platform. We really enjoy the functionality to feed with our other platforms such as benefits portals.

Verified User

Professional in Human Resources (51-200 employees)

Vetted Review

3 years of experience

A great payroll processing platform

Rating: 10 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

isolved is a payroll processing platform. The company I work for is hired by other companies to manage their payroll. Our clients range in size from 1 employee to hundreds, and isolved suits all of their needs. It covers pretty much every aspect of payroll processing and management, but is surprisingly user-friendly for how comprehensive it is.

Pros

Customizable to suit the needs and preferences of any company
Automates and simplifies a lot of complicated things, such as taxes, garnishments, benefits, etc.
Built-in support and training

Cons

I wish there was more integration with a few big-name companies that provide deferred comp and benefits

Likelihood to Recommend

In my experience, isolved is well-suited for all aspects of payroll processing and management. It would be less appropriate for anything that is not payroll processing and management.

Verified User

Employee (1-10 employees)

Vetted Review

2 years of experience

ISOLVE USER.

Rating: 7 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

I USE MY EMPLOYEE ACCOUNT FOR ALL EMPLOYMENT-RELATED ITEMS- CHECK PAYSTUBS- PTO- W2s. I AM ALSO ABLE TO STAY INFORMED ON ALL BENEFITS, POLICIES, CHANGES, AND UPDATES. I CAN REFERENCE PAY HISTORY WHEN NEEDED. LOGGING IN CAN BE A MULTIPLE-STEP ORDEAL, BUT ONCE I AM LOGGED ON- IT'S GREAT.

Pros

SIMPLE FORMAT.
CLEAR BULLET POINTS.
ALL IN ONE OPTIONS.

Cons

LOG ON STEPS.
LESS STEPS AND VERIFICATION.

Likelihood to Recommend

GREAT FOR PTO REQUESTS, FRUSTRATING WHEN IT TAKES WHAT FEELS LIKE 10 STEPS TO LOG ON. MOST TIMES, I HAVE TO HAVE OUR ADMINISTRATION MANAGER SEND ME A LINK AFTER MULTIPLE attempts. IT CAN BE INCONVENIENT DURING WORK OFF HOURS TO BE ABLE TO ACCESS THE INFORMATION YOU NEED. IT CAN BE BETTER.

Verified User

Administrator (51-200 employees)

Vetted Review

2 years of experience

isolved - its worth it.

Rating: 9 out of 10

Incentivized

June 25, 2025

Use Cases and Deployment Scope

We use isolved People Cloud as our employee management platform. From employee profile and contact information to time, salary, tax, and benefits management, isolved covers every aspect of employee management. Supervisors have tiered access to employee management tasks and responsibilities. We appreciate the convenience of the mobile app which provides all aspects of management platform on our cell phones.

Pros

convenience
time management
paid time off management
payroll tax and benefit setup

Cons

the calendaring requires refreshing after every input
PTO tracking is slightly confusing to staff including balances approved but not yet realized
I really cannot think of a third concern

Likelihood to Recommend

Based on my experience both personally and as a supervisor, I believe isolved employee management is a well-rounded management option suitable for most typical work environments. It may be less appropriate in industries requiring very flexible work schedules and travel, such as sales. My wife supervises several teams of mobile therapists and isolved may not work as well for tracking their schedules.

Brian Reagle

Fiscal Director in Finance and Accounting at Community Services of Venango County Co. (51-200 employees)

Vetted Review

3 years of experience

View profile

iSolved Review and Endorsement

Rating: 10 out of 10

Incentivized

June 20, 2025

Use Cases and Deployment Scope

We use iSolved for 3 companies for employee database, payroll preparation and tax filings and compliance.

Pros

Updating the employee database
Processing payrolls
Preparing and filing all payroll tax reports
Customer Support

Cons

We are very pleased with all areas of service by iSolved - no suggestions

Likelihood to Recommend

iSolved has the capacity, personnel and systems to serve the smallest clients to the very largest. They have a very complete and professional offering.

John Wittwer

Director Finance & HR in Finance and Accounting at AMC Links LLC (11-50 employees)

Vetted Review

5 years of experience

isolved Platform

Rating: 9 out of 10

Incentivized

April 8, 2025

Use Cases and Deployment Scope

isolved fully encompasses the employee experience within our organization. We have fully implemented it with the applicant tracking/recruiting efforts including sending employees onboarding paperwork through the integration, offboarding procedures, benefits management and enrollment and much more. It has allowed us to transition to a more digital rather than paper organizational system allowing us to better support our managers in employee needs.

Pros

Customer Support
Unique Offerings (TapCheck, AI Chatbox, University)
Clean Interface

Cons

Consistency with Support Representatives
Additional University Courses
Patience in Releasing New Features until Development Phase is Complete

Likelihood to Recommend

Manual Employee Onboarding, AEE for employees to change and review personal information, easy benefit enrollment.

isolved has room to improve in terms of the rehire process, searching for duplicate employees (rehires), premade support guides available to employees etc.

Verified User

Employee in Human Resources (1001-5000 employees)

Vetted Review

1 year of experience

A Solid Choice again and again

Rating: 10 out of 10

Incentivized

April 6, 2025

Use Cases and Deployment Scope

We have happily been working with isolved for over 4 years. We currently use the HR/Onboarding software and Payroll. Not sure of any current problems that we are having with the company or the software. Believe me if there was, we would be doing something to fix it quickly. We have over 235 employees in our 7 companies and process 18 payrolls a month. I have a wonderful CSR Teresa and along with her team they take care of my needs so that I can do my job with ease. I am on the site every day, at least 50% of my workload depends on this site being in good working order. It is very easy to use, and the Reporting Database is top notch! I would definitely recommend this company to anyone in the market for all your HR/Payroll needs.

Pros

Customer Service is 100% A+
Payroll and Payroll Reporting
Human Resources and Reporting
Keeps me informed of any new changes

Cons

Reminders/Notes to staff through the app that they have to read to be able to move forward to clock in or out.
More key words to search in the library/help desk.
Check boxes to delete Reports from the Que, rather than having to delete each one individually would be a nice enhancement!

Likelihood to Recommend

We have been with isolved for over 4 years. Our previous Payroll company of 15 years was purchased by isolved, it was very scary in the beginning, I won't sugar coat it. We have a multi-million dollar a year payroll and it is very complex. Seven companies, 235 employees and 18+ processed payrolls a month. My first payroll was put in a queue (no clue what that even meant). Several hours go by and I have submitted the other six, it's almost time to close and I had not received back the first pre-process. I didn't even know I had an anxiety level until this day, when you eat, drink and sleep thinking about your payroll. Calling every number we had been given I finally reached a team leader (who would become my life link). All I can say is from that day forward we had weekly conference calls to make sure we were taken care of and to take care of any of our concerns. I can honestly say I have one of the best CSRs the company has working for them. Hands down, this is a level 10 - 5-star rating. We are more than happy to give these #'s when they are earned.

Renee Hodge

Human Resouces/Payroll Manger in Human Resources at McElveen Buick GMC (201-500 employees)

Vetted Review

4 years of experience

Best payroll software

Rating: 8 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

I am an accountant who uses isolved for several of my clients' payroll/HR platforms. I have used other software out there but isolved, by far, is the best. My favorite thing is they have the friendliest, most helpful customer service people ever. If I call, they are quick to answer and resolve my issue.

Pros

Ease of software
Excellent customer service
Resolves issues effectively and efficiently

Cons

So many options it can be overwhelming
Could simplify some instructions
Pricing is high for small businesses with only 1 or two employees

Likelihood to Recommend

Because of the price, it's not cost-effective for my smaller companies that only have one or two clients on payroll. But once they hit 5 employees or more, it seems to be comparable to other payroll/HR software.

Verified User

Consultant in Finance and Accounting (1-10 employees)

Vetted Review

3 years of experience

isolved is a Great Tool for Our Business

Rating: 10 out of 10

Incentivized

March 24, 2025

Use Cases and Deployment Scope

I use isolved for payroll, human resources, onboarding and employee reviews. It provides a simple one spot place to securely store sensitive data, provide a simple onboarding process, easy to use review process and easy to use for both employees and supervisors. The integrations with benefits has been great and makes things even easier for us as we grow as a company. The customer service is also great and timely.

Pros

Payroll
Onboarding
Performance Reviews
Employee data and reports
Customer service for help

Cons

A better mobile app experience for employees, could be simpler.
A more user friendly design for admins on the web portal
Full google calendar integration that shows, vacation, birthdays, anniversary, etc.

Likelihood to Recommend

Simplicity of payroll, onboarding employee data and reporting. Great customer support when anything is needed. The benefits integration has been a huge help and alleviates a lot if addition work that would have needed to be done. Conducting performance reviews is very easy and simple to create and send out.

Emmanuel Khaito

Sr. Business Admin in Human Resources at Firetrucks Unlimited (51-200 employees)

Vetted Review

1 year of experience

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Reviews and Ratings

A Solid Choice again and again

Rating: 10 out of 10

Incentivized

April 6, 2025

Use Cases and Deployment Scope

Pros

Customer Service is 100% A+
Payroll and Payroll Reporting
Human Resources and Reporting
Keeps me informed of any new changes

Cons

Reminders/Notes to staff through the app that they have to read to be able to move forward to clock in or out.
More key words to search in the library/help desk.
Check boxes to delete Reports from the Que, rather than having to delete each one individually would be a nice enhancement!

Likelihood to Recommend

Renee Hodge

Human Resouces/Payroll Manger in Human Resources at McElveen Buick GMC (201-500 employees)

Vetted Review

4 years of experience